外観

ジ インペリアル ホテルの口コミ

4 out of 5
ジ インペリアル ホテル
North Promenade, Blackpool, England

口コミ

8.6

非常に良い

評価 10 - 1009 件の口コミ中 516 件が非常に良い" "
評価 8 - 1009 件の口コミ中 316 件が良い" "
評価 6 - 1009 件の口コミ中 108 件が普通" "
評価 4 - 1009 件の口コミ中 52 件が不満" "
評価 2 - 1009 件の口コミ中 17 件が非常に不満" "

8.6/10

清潔度

9.0/10

スタッフとサービス

8.0/10

設備とサービス

7.8/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

frederick

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A gem of a hotel. Incredible breakfasts, comfy beds, excellent position in town.
2024 年 4 月に 2 泊滞在

4/10 (不満)

Bernhard

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Window could not get closed , no fridge , no drinking water on room available , breakfast very poor
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Katie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stunning old building with lots of character. The whole feel of the place was lovely. The staff were amazing - everyone we met was friendly and helpful. Our room was a great size (family room). We didn’t need the third bed though as the master bed was enormous and we all slept in there! We would certainly return.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Emily

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was efficient, friendly and helpful! The breakfast was delicious, and served in a nice large breakfast area. Plenty of variety of food.
2024 年 5 月に 5 泊滞在

8/10 (良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really nice old hotel that is well maintained and preserved its grandeur. Just need better coffee at breakfast as probably the worst coffee ever. But apart from the coffee, great value, nice staff and beautiful interior. Would definitely stay here again
2024 年 5 月に 1 泊滞在
Trevorからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear David,Thank you very much for submitting such a positive review of your recent stay with us. Thank you for your feedback on our coffee - we will check on the brew strength with our staff members. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

8/10 (良い)

Lawrence

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What a lovely period hotel. Yes its old but its loved. Good staff. Good room. Generally good guests. The bar and bar staff are good. The room service and restaurant prices are very fair. Big shout out for the breakfast. Quallity tip top and its Hot, not like many luke warm. I always wondered what The Imperial was like, now we know.
2024 年 5 月に 3 泊滞在
Trevorからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Lawrence,Thank you very much for your wonderfully detailed review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

Vivian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A lovely place to have peace, surroundings very good
2024 年 5 月に 2 泊滞在
Trevorからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Vivian,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

Nicola

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like it due to being quiet.
2024 年 4 月に 2 泊滞在
Trevorからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Nicola,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

8/10 (良い)

Susan

グループ旅行
The meals we had were top class
2024 年 5 月に 1 泊滞在
Trevorからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Susan,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your super feedback about our dining options and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again soon. Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

Shirley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Trevorからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Shirley,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your super feedback and we are delighted that you clearly enjoyed your stay. We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

Kylie

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very friendly the only things is they should be a kids zone
2024 年 5 月に 2 泊滞在
Trevorからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Kylie,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again soon. Kind Regards,Trevor Vels General Manager

8/10 (良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Trevorからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Robert,Thank you for taking the time to submit a review response after your recent stay with us. We sincerely appreciate your feedback scoring and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

8/10 (良い)

david

2024 年 4 月に 3 泊滞在
Trevorからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear David,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

Elaine

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely stay as usual
2024 年 4 月に 2 泊滞在
Trevorからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Elaine,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us once again.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

Jo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Love this hotel very quaint and glad rhey havent tried to modernise it as much as some of the older ones ive stayed in, keep it to its original elegance
2024 年 4 月に 1 泊滞在
Trevorからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Jo,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

jacqueline

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely building room great
2024 年 4 月に 1 泊滞在
Trevorからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Jacqueline,Thank you for your positive review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

William

Love coming here. Classiest hotel in Blackpool.
2024 年 4 月に 1 泊滞在
Trevorからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear William,Thank you for your positive review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

8/10 (良い)

Zhi feng

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The hotel room have to remodel
2024 年 3 月に 3 泊滞在
Trevorからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Zhi,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback. I have noted your comment on our current décor and modernity of the hotel rooms but hope that you will stay with us again on your return to Blackpool and note our planned refurbishments that we are commencing during this year which will significantly update our overall product. Kind Regards,Trevor Vels General Manager

8/10 (良い)

M

家族旅行
Wonderful Victorian architecture. Loved the photographs of all of the Royalty, politicians and celebrities that have stayed there. Large, well equipped bedrooms. Just a little tired but very clean and comfortable. Breakfast and dinner were both really good. Excellent service and very friendly staff.
2024 年 3 月に 1 泊滞在
Trevorからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear M,Thank you very much for submitting such a wonderfully detailed review of your recent stay with us. Thank you particularly for your lovely comments about our friendly staff and the quality of our breakfast and dinner options.We are so glad to see that you enjoyed your stay and hope that you will be returning to stay again in the future.Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

Vernon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very good hotel been lost over the years need some work round reception area room
2024 年 3 月に 2 泊滞在
Trevorからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Vernon,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback and we are glad to see that you enjoyed a pleasant stay. I have noted your comment on our current décor and modernity of the hotel but hope that you will stay with us again on your return to Blackpool and note our ongoing refurbishments that we are commencing during this year which will significantly update our overall product. Kind Regards,Trevor Vels General Manager

8/10 (良い)

Louise

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Nice place to stay - close to local amenities and the seafront.
2024 年 3 月に 2 泊滞在
Trevorからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Louise,Thank you for taking the time to submit a positive response after your recent stay with us. We sincerely appreciate your super feedback and we are delighted that you clearly enjoyed your stay. We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

Andrew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel on North shore, little bit out of town centre but only a few minutes walk. There is a charge for parking, but its not huge £9 per night. (Have to enter reg on system)The staff were very welcoming and provided all the info you would want on arrival. The room was not the biggest but didnt feel crowded, only downside to the room was the number of plug sockets. Restaurant was quiet for our evening meal but it was midweek, the food was of a high standard and very nice. Over all a really nice stay would definitely consider coming back.
2024 年 3 月に 1 泊滞在
Trevorからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Andrew,Thank you very much for submitting such a positive and detailed review of your recent stay with us. Thank you for your 5/5 rating; it is massively appreciated! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

Amanda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Parking at the hotel
2024 年 3 月に 3 泊滞在
Trevorからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Amanda,Thank you very much for submitting such a positive review of your recent stay with us. Thank you for your 5/5 rating; it is massively appreciated! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

Gill

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely spacious room. Buffet breakfast was excellent and included black pudding and fried bread (that you wouldn’t get in a lot of hotels especially down south). Would definitely stay there again.
2024 年 3 月に 2 泊滞在
Trevorからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Gill,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your lovely comments about our breakfast - a truly Northern feast! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

Jane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Trevorからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Jane,Thank you very much for submitting such a positive review of your recent stay with us. Thank you for your 5/5 rating; it is very much appreciated! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

Louise

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing hotel with lots of character, rooms lovely. Whole hotel soo clean and tidy. Nice bar if a bit pricey for soft drinks. But nightly entertainment of which i dropped on a great singer which we had a fab night singing along and dancing. Staff all so friendly and helpful. Will be my go to hotel in blackpool from now on, worth paying that bit extra than 'brand' names just for the feel of this historic hotel.
2024 年 3 月に 1 泊滞在
Savanna Cairnsからの返信 (投稿日 : 2024 年 3 月 7 日)
Hi Louise, Thank you so much for your lovely review! We will look forward to welcoming you back to Imperial Blackpool.

8/10 (良い)

Margaret

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Trevorからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Margaret,Thank you for your review of our hotel after your recent stay. I am delighted to see that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

8/10 (良い)

Paul

2024 年 3 月に 2 泊滞在
Trevorからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Paul,Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we trust that you enjoyed your stay with us. We look forward to welcoming you back for any future visits.Kind Regards,Trevor Vels General Manager

8/10 (良い)

Lianne

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean and comfortable rooms, breakfast was very good and staff were efficient and friendly
2024 年 3 月に 2 泊滞在
Trevorからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Lianne,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

Edward

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean room, good breakfast and good bar with football.
Trevorからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Edward,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ideal for a comfortable stay in Blackpool
Staff all very helpful and engaging taking time. Problem with heating in the room was rectified quickly. We had daily breakfasts and a 'light dinner' in the bar all were very good.
2024 年 2 月に 3 泊滞在
Trevorからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Valued Guest,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your super feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again soon. Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

Ian

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Victorian in all its splendour
2024 年 2 月に 5 泊滞在
Trevorからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Ian,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your lovely feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your return to Blackpool. Kind Regards,Trevor Vels General Manager

6/10 (普通)

SARAH

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Massively needs updating in all areas.
Very old, massively needs decorating and modernising and new windows. Our room was really cold and such a draft coming from the window and the puddles of condensation on the window sill that had ran off the window. The hotel bar is nice and there was a singer on which was good. Hotel staff were very friendly.
2024 年 2 月に 1 泊滞在
Trevorからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Sarah,Thank you for taking the time to submit a review response after your recent stay with us. We sincerely appreciate your positive feedback on our friendly staff members and evening entertainment. I have taken note of your comment on a number of issues you encountered in your room; specifically the original windows. Please accept my apology for these areas where we let ourselves down but equally, my assurance that these are being addressed with replacement during the course of this year. We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

8/10 (良い)

Susan

良かった点 : スタッフとサービス
Solo
Lovely hotel but needs a little more updating to rooms. The carpets and curtains look tired. I did need to ask for the heating to be switched on a couple of nights. I do go back on solo trips each year because how great the staff are.
2024 年 2 月に 3 泊滞在
Trevorからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Solo,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your super feedback about our staff members and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again soon. Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

Howard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice and clean food fabulous room very comfortable except the drafty windows
2024 年 2 月に 2 泊滞在
Trevorからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Howard,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your return to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

Oliver

2024 年 2 月に 4 泊滞在
Trevorからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Oliver,Thank you for taking the time to submit a review response after your recent stay with us. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your return to Blackpool. Kind Regards,Trevor Vels General Manager

2/10 (非常に不満)

David

家族旅行
気になった点 : 清潔度
Poor value for money
We paid £235 for 2 nights in the hotel which was highly over inflated for the service provided. £115 a night to have to pay for parking, queue for check in, queue for a very average breakfast and use filthy toilets on the ground floor with empty soap dispensers. A Premier Inn stay would have been half the price and delivered in all of these areas particularly breakfast. I can't remember the last hotel I stayed in that only offered white or brown bread at breakfast and lumps of under cooked bacon that my son thought tasted like ham. To top it all we stayed in the car park for 1 hour whilst unloading and was told we wouldn't be charged by two staff and then recieved a £60 parking fine!
2024 年 2 月に 2 泊滞在
Trevorからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear David,Thank you for your review of our hotel after your recent stay. We are disappointed to see from your scoring and feedback that we did not meet your expectations.Please accept my apology for your disappointment with so many aspects of our product offering. I would like to assure you that we will actively address all of these shortfalls with the staff and management team and use your experience as a guide to provide additional corrective training to our team members. I am also able to assure you that we are currently reviewing our breakfast menus and hope to enhance them shortly. I hope that on a future visit you will consider staying with us again when we will be able to demonstrate our usual standards as well as the upgraded product changes to you. Kind Regards,Trevor Vels General Manager

8/10 (良い)

AWB

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Decor was a bit weary, but the room was a fabulous size - also included a bath, which was super! Long corridors made for long walks, key card failed twice that didn't help - I reached my steps target without venturing far. Breakfast was good; buffet style with tea/coffee served on request. Service was excellent, and bar reasonably priced (cheaper than a local pub I went to). Tram service just outside the hotel is a real plus. Really enjoyed my stay.
2024 年 2 月に 2 泊滞在
Trevorからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear AWB,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

bill、Newton stewart

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
car parking charges spoils our stay not needed ? but still the best hotel we stay at when in Blackpool the only place to stay at . v i p member. we love the hotel
2024 年 2 月に 1 泊滞在
Trevorからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Bill,Thank you very much for submitting such a wonderfully positive review of your recent stay with us. We are so glad to see that you enjoyed your stay once again and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

Anthony

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Trevorからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Anthony,Thank you very much for submitting such a positive review of your recent stay with us. Thank you particularly for your 10/10 rating! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

8/10 (良い)

Peter

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在
Trevorからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Peter,Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for any future visits.Kind Regards,Trevor Vels General Manager

6/10 (普通)

Demi

2024 年 2 月に 3 泊滞在
Trevorからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Demi,Thank you for taking the time to submit a review score after your recent stay with us. We sincerely appreciate your feedback and we trust that you enjoyed your stay with us.We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

William

2024 年 2 月に 1 泊滞在
Trevorからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear William,Thank you for taking the time to submit a positive review response after your recent stay with us. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

DONALD

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Trevorからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Donald,Thank you very much for submitting such a wonderful review of your recent stay with us. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

Sally

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely
A lovely 1 night stay
2024 年 1 月に 1 泊滞在
Trevorからの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Sally,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your 10/10 score! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

6/10 (普通)

John

良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Area poor
Tired hotel
2024 年 1 月に 1 泊滞在
Trevorからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear John,Dear Guest,Thank you for your review of our hotel after your recent stay. We sincerely appreciate your feedback on your stay. We are aware of our need to refresh our décor in some areas and I am able to assure you that this is being attended to at the moment with plans for a rolling program during the course of next year. I am very confident that as each month passes, that our guests will observe and enjoy all of these improvements. I hope that you will consider revisiting us in the future when I have no doubt you will see these improvements as they are rolled out. Kind Regards, Trevor Vels General Manager

10/10 (非常に良い)

Adam

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is about the 6th time ive stayed at the Imperial very satisfying
2024 年 1 月に 2 泊滞在
Trevorからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Adam,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your lovely comments which mean even more when coming from one of our valued regular guests. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

Marie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing..
Really great staff,clean rooms ,excellent breakfast.. Night time relaxing in lounge with singer on every night . Wonderfull place good prices.. The history is interesting, not far from town ..
2024 年 1 月に 2 泊滞在
Trevorからの返信 (投稿日 : 2024 年 1 月 26 日)
Dear Marie,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your lovely comments about our staff, breakfast, cleanliness and our entertainers in our bar. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

6/10 (普通)

Koen

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Needs really renovation, windows don't close completely, cold wind continuous enters the room. Staff at reception not qualified during check in as check out (costs for accomdation 2x invoiced, no possible to pay in cash)
2024 年 1 月に 2 泊滞在
Trevorからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Koen,Thank you for your review of our hotel after your recent stay. Please accept my apology for your disappointment with aspects of our décor and age of some elements within the hotel. I am able to assure you that we are planning a significant improvement plan over the next 12 months where all aspects of the hotel's facilities will be addressed. I have no doubt that you will note the gradual improvements on any return visits. I hope that we will have the opportunity of welcoming you back to stay with us again.Kind Regards,Trevor Vels General Manager

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
As always a very good standard and friendly welcom
As always very welcoming staff on reception . Bar staff very friendly and restaurant staff very helpful with extra requests
2024 年 1 月に 1 泊滞在
Trevorからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear David,Thank you very much for your review of your recent visit to our hotel. We sincerely appreciate your super comments about our staff members. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager