"My wife had a very stressful experience with the counter staff,while checking in,i was waiting at the parking area with our kids.she forgot to bring the QR code which is at my cellphone.she lined for check in,when she approached the front desk staff ,she shouted at her to go to the machine and dó the check in there,while she attended other normally,and attended other incoming costumers.but then again my wife wanted to ask something but then again she treated her badly with irritated face.so my wife just checked in by the machine ,other staff was polite and helpful.then my wife told me that this is not the first time that staff treated her that way,I wonder why she still there isn’t anyone having issue about her? Cause seriously,before that staff came my wife stayed there for one and got no issues,even some other days we got no issues.im concerned since we like this hotel because of the location and ambiance and spacious room.hope they check their employees behavior before attending costumers.my wife got traumatized."
