I had to be reallocated to another hotel, and it was good customer service by them too!
宿泊されたお客様
10/10 (非常に良い)
Bryn
2018 年 3 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bryn
6/10 (普通)
宿泊されたお客様
2018 年 3 月 9 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Schnee in birmingham
Durch schnee und stürmisches wetter, war unser aufenthalt beeinträchtigt. man kennt in grossbritanien keine schneeschaufel! Freundliche betreuung, hilfsbereitschaft und sauberkeit hat uns über wasserleck, kaltes zimmer hinweggeholfen.
宿泊されたお客様
2018 年 3 月に 3 泊滞在
8/10 (良い)
Jayne
2018 年 3 月 5 日
良かった点 : 清潔度、スタッフとサービス
Two night stay
Small pod for bedroom as per description. Glass door to bathroom so very little privacy when 2 in room. Staff friendly and helpful and clean room. Great location for ICC, Birmingham Arena and symphony Hall. Great for busy two night stay but wouldn't be so good if longer or staying a great deal of time at hotel.
Jayne
2018 年 3 月に 2 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2018 年 3 月 5 日
良かった点 : 清潔度
気になった点 : 客室の快適度
Leaky, No rooms, booking changed without approval!
Turned up to be told there was a leak and no rooms available but they'd try and find me alternative accommodation. No emails received to notify me of the situation prior to travel. After around 30 minutes they eventually found my details on their bookings system. However, the date of stay had been changed without my approval or knowledge. My bookings on hotels.com account still shows as the date I turned up and booked. Unable to get a refund due to hotels.com going through 3rd party (Expedia) and the card details were linked to their online account. Had to find accommodation myself elsewhere, on a cold snowy night (-2 degrees outside).
宿泊されたお客様
2018 年 3 月に 1 泊滞在
6/10 (普通)
宿泊されたお客様
2018 年 3 月 5 日
良かった点 : 清潔度、スタッフとサービス
Comfortable if you’re not planning on spending much time in the room. I was working nearby so was perfect.
宿泊されたお客様
2018 年 3 月に 3 泊滞在
8/10 (良い)
Lesley
2018 年 2 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
NiteNite
First impression of the hotel was very nice..very friendly welcoming staff
Room was small but was fine for us..had everything we needed..i actually liked that we never had a window as it made the room very dark and that helps me sleep
Was in a great location..perfect for Symphony Hall and broad street which we needed to be near..for the price we payed we couldnt fault it ..will deffo stop again x