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Reviews of Leonardo Royal Hotel Birmingham

4 out of 5
Leonardo Royal Hotel Birmingham
245 Broad Street, Birmingham, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 1152 out of 2110 reviews" "
Rating 8 - Good. 526 out of 2110 reviews" "
Rating 6 - Okay. 220 out of 2110 reviews" "
Rating 4 - Poor. 116 out of 2110 reviews" "
Rating 2 - Terrible. 96 out of 2110 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Ok
Stayed 2 nights in May 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Very central
Stayed 1 night in May 2024

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful and clean hotel with helpful, and polite staff who made you feel welcome
Stayed 1 night in May 2024

10/10 Excellent

Clair

Traveled with partner
Liked: Amenities
The hotel was lovely clean and friendly the staff were very welcoming
Stayed 1 night in May 2024
Response from Duty Manager on May 25, 2024
Good EveningThank you for taking your time in doing a review on your recent stay at Leonardo Royal Hotel Birmingham and we look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel , great location
Stayed 1 night in May 2024
Response from Duty Manager on May 24, 2024
Good AfternoonThank you for taking your time to do a review on your recent stay at Leonardo Royal Hotel Birmingham and we look forward to welcoming you back in the futureKind RegardsRichardDuty Manager

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent position, very clean and tidy too
Stayed 1 night in May 2024
Response from Duty Manager on May 23, 2024
Good AfternoonThank you for taking your time in leaving a review on your recent stay at Leonardo Royal Hotel Birmingham and we look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel outside area around car park good do with some attention
Stayed 1 night in May 2024
Response from Duty Manager on May 23, 2024
Good AfternoonThank you for taking your time in leaving a review on your recent stay at Leonardo Royal Hotel Birmingham and we look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and welcoming staff
Stayed 1 night in May 2024
Response from Duty Manager on May 20, 2024
Good Evening Thank you for taking your time to do a review on your recent stay at Leonardo Royal Hotel Birmingham and we look forward to welcoming you back in the future Kind RegardsDuty Manager

8/10 Good

Jamie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Personally I think it’s expensive for what it is. I have stayed at nicer hotels that are cheaper. The biggest let down was the breakfast on the second day. My wife waited 20mins for an omelette, and not one member of staff cleared a table. When we left after breakfast there were 8 empty tables that hadn’t been cleared and re set! One can only assume that there was a staff shortage that morning. Apart from that the hotel was comfortable and clean.
Stayed 2 nights in May 2024
Response from Duty Manager on May 14, 2024
Good Evening Thank you taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the future Kind RegardsDuty Manager

10/10 Excellent

abdi

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay in for short trip
Stayed 9 nights in May 2024
Response from Duty Manager on May 10, 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

4/10 Poor

Frederick

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
What all travelers need to be aware of is, you'll have to include any guest you are expecting to see at the hotel as part of your booking if your guest is coming any time from 7pm because they deploy security guards at the entrace (forget about your access cards). And you will be checked in using a printed register from 7pm onwards each time you go in/out. Sad to say but worth mentioning for others to know and be aware.
Stayed 1 night in Feb 2024
Response from Duty Manager on May 10, 2024
Good Evening I am sorry to read the review on your recent stay at Leonardo Royal Hotel Birmingham I will look into your review urgently and I would like to thank you for the information Kind RegardsDuty Manager

10/10 Excellent

Courtney

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay as always! Stunning hotel and staff are always willing to help. Only one thing that was disappointing was, our room was located near the cleaners cupboard we had a 2 night stay and both mornings were woke up by the loudness of the cleaners which was disappointing and meant that both mornings we were up at the crack of dawn way before our set alarms.
Stayed 2 nights in May 2024
Response from Duty Manager on May 10, 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

10/10 Excellent

Mahnoor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Nice room. Bed could be bigger.
Stayed 1 night in Apr 2024
Response from Duty Manager on May 10, 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

6/10 Okay

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room and bathroom clean
Stayed 1 night in May 2024
Response from Duty Manager on May 10, 2024
Good Evening Thank you for taking your time in spending in a review on your recent stay at Leonardo Royal Hotel Birmingham Kind RegardsDuty Manager

10/10 Excellent

Sairah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Duty Manager on May 10, 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

6/10 Okay

Tracey

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Great for being near canal side bars. Didn’t like double room with bed pushed up against wall…clearly enough room to put second bedside table and lamp Tv and air con didn’t work
Stayed 2 nights in May 2024
Response from Duty Manager on May 10, 2024
Good Evening Thank you for taking the time to do a review and feedback on your recent stay at Leonardo Royal Hotel Birmingham.I am sorry to read about the problems you had and I will be investigating the issues has a matter of urgencyOnce again I am sorry about the issues you had at Leonardo Royal Hotel Birmingham

8/10 Good

Carol

Liked: Staff & service, property conditions & facilities
Have used this hotel before and it is so convenient for everything we needed
Stayed 1 night in May 2024
Response from Duty Manager on May 10, 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay with welcoming staff.
Stayed 1 night in May 2024
Response from Duty Manager on May 10, 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

10/10 Excellent

Nick

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean. Great location with easy parking. Good sized immaculate room. Comfortable beds. Staff kind and friendly and so helpful - one exception in the bar when we were served without eye contact, had to pour our own drinks and then the pay machine was simply thrust in our direction without even telling us the total.
Stayed 1 night in May 2024
Response from Duty Manager on May 10, 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

6/10 Okay

Hefin, Didcot

Stayed 1 night in May 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Duty Manager on May 10, 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

2/10 Terrible

Victoria

Traveled with family
Disliked: Staff & service
Do not stay here unless you want to be kept awake all night by pounding night clubs/ drunk guests slamming doors. Also don’t expect to be served at the bar at all, as they’re unlikely to have most items on the menu & that’s if you’re lucky enough to get served.
Stayed 1 night in May 2024
Response from Duty Manager on May 5, 2024
Good AfternoonThank you for taking your time on reviewing the hotel on your on your recent stayWe look forward to welcoming you back in the near future

8/10 Good

Gordon

Business traveler
Liked: Cleanliness, staff & service
Nice quiet rooms, comfy beds and breakfast.
Stayed 1 night in Apr 2024
Response from Duty Manager on May 5, 2024
Good Morning Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

8/10 Good

Jana

Stayed 1 night in Apr 2024
Response from Duty Manager on May 20, 2024
Good EveningThank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel Birmingham and we look forward to welcome you back soonKind RegardsDuty Manager

8/10 Good

Avtar

Stayed 1 night in Apr 2024
Response from Duty Manager on May 16, 2024
Good Afternoon Thank you for taking your time on posting a review on your recent stay at Leonardo Royal Hotel BirminghamKind RegardsDuty Manager

10/10 Excellent

Mercedez-Jane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Father stayed here, he loved it. Very comfy
Stayed 1 night in Apr 2024
Response from Duty Manager on Apr 23, 2024
Good Afternoon Thank you for taking your time to do a a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

ALISON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed overnight as was going to the Utility arena to watch Peter Kay, hotel really central 2 min walk to the arena plenty of bars restaurants near by. Excellent breakfast, staff excellent hotel spotless, parking on site, would recommend staying at this hotel.
Stayed 1 night in Apr 2024
Response from Duty Manager on Apr 23, 2024
Good Afternoon Thank you for taking your time to do a a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

2/10 Terrible

Deri

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Duty Manager on Apr 23, 2024
Good Afternoon Thank you for taking your time to do a a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location and friendly staff. Room was Comfy and very clean too!
Stayed 1 night in Apr 2024
Response from Duty Manager on Apr 23, 2024
Good Afternoon Thank you for taking your time to do a a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Duty Manager on May 14, 2024
Good Evening Thank you taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the future Kind RegardsDuty Manager

6/10 Okay

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Duty Manager on Apr 23, 2024
Good Afternoon Thank you for taking your time to do a a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

Jurgita

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel, staff was amaizing to breakfast excellent
Stayed 1 night in Apr 2024
Response from Duty Manager on Apr 23, 2024
Good Afternoon Thank you for taking your time to do a a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

6/10 Okay

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Duty Manager on Apr 23, 2024
Good Afternoon Thank you for taking your time to do a a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

Beverley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really nice room, comfy bed. Check in was a big problem. We checked in advance, although I understand check in time is 3pm and we arrived at 12 noon, it would have been kind if staff could allocate us a room before 3pm as we were waiting all this time.
Stayed 1 night in Apr 2024
Response from Duty Manager on Apr 23, 2024
Good Afternoon Thank you for taking your time to do a a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

8/10 Good

Fiona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel excellent, staff friendly and helpful breakfast awful
Stayed 1 night in Apr 2024
Response from Duty Manager on Apr 23, 2024
Good Afternoon Thank you for taking your time to do a a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

8/10 Good

Ada

Traveled with family
Liked: Cleanliness, staff & service
Nice location
Stayed 1 night in Apr 2024
Response from Duty Manager on Apr 23, 2024
Good Afternoon Thank you for taking your time to do a a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

6/10 Okay

Samuele

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, good amenities, poor communication regarding restaurant lunch availability.
Stayed 3 nights in Apr 2024
Response from Duty Manager on Apr 23, 2024
Good Afternoon Thank you for taking your time to do a a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

6/10 Okay

Samuele

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The amenities and rooms are high standards, as expected. Parking space next to the building (extra charge), gym, hotel umbrellas available for rental and room upgrade received with Expedia Gold customers. We had troubles having lunch at the restaurant or bar, even though advertised as available from 12:00 everywhere in the hotel, so don't rely on that. Overall a mixed bag, good infrastructures with room for improvement on management.
Stayed 3 nights in Apr 2024
Response from Duty Manager on Apr 18, 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

2/10 Terrible

Esin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone broke into my expedia account and used my money to book 2 nights at this hotel. When I saw what's happening I called the hotel and expdia immediately to report while theif was still accommodating at the hotel. They didn't do anything about it. Since s/he already checked in they just let her stay and didn't refund my money. I highly believe that they are part of this scam. Don't stay here they can steal your card information and fraud you too.
Stayed 2 nights in Apr 2024
Response from Duty Manager on Apr 19, 2024
Good Evening EsinI am sorry to hear about the experience you had via expedia.I have checked your reservation at the Leonardo Royal Hotel Birmingham and I can confirm we have not had your personal credit cards for the above reservation.I would strongly advise to contact the customer service at expedia about the problems you have hadKind RegardsDuty Manager

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service
Perfect for Symphony Hall excellent staff bedroom door looked as if it had been forced not a good loo. A little attention to detail around paintwork in bathroom would make a huge difference. These are small things but make a difference
Stayed 1 night in Apr 2024
Response from Duty Manager on Apr 18, 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

Raj

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Parking was not very easy
Stayed 1 night in Apr 2024
Response from Duty Manager on Apr 18, 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

Robert

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are excellent
Stayed 1 night in Apr 2024
Response from Duty Manager on Apr 18, 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

6/10 Okay

Trishan

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Duty Manager on Apr 18, 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

8/10 Good

Peter, Clifton Hill

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants and conference centre
Stayed 6 nights in Apr 2024
Response from Duty Manager on Apr 15, 2024
Good Morning Thank you for taking your time on your recent stay at Leonardo Royal Hotel BirminghamWe will look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Oscar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely. booked it as a last minute getaway for me and my fiancée with our 2 month old baby. They were very accommodating and the facilities were everything we needed including a mini fridge to store milk which was a bonus. The breakfast is well worth the money, omelettes made to order were delicious. We didn't have any evening meals but did use the bar which was relaxed and had a massive selection of drinks available. thanks for a great stay! (the showers were absolutely wonderful too)
Stayed 3 nights in Apr 2024
Response from Duty Manager on Apr 15, 2024
Good Morning Thank you for taking your time on your recent stay at Leonardo Royal Hotel BirminghamWe will look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Rhys

Stayed 1 night in Apr 2024
Response from Duty Manager on May 5, 2024
Good Morning Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location lovey staff
Stayed 1 night in Apr 2024
Response from Duty Manager on Apr 14, 2024
Good MorningThank you for taking your time to do a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

8/10 Good

Scott

Stayed 2 nights in Apr 2024
Response from Duty Manager on May 5, 2024
Good Morning Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfectly good, serviceable hotel, convenient to the City Center and the railway station by tram. Staff were friendly and went out of their way to be helpful. Good value for the price paid.
Stayed 1 night in Apr 2024
Response from Duty Manager on Apr 14, 2024
Good MorningThank you for taking your time to do a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

Omari

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Apr 2024
Response from Duty Manager on Apr 14, 2024
Good MorningThank you for taking your time to do a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager