親愛なるお客様、ビルバオでのご滞在に当ホテルをお選びいただき、またご親切なコメントをありがとうございます。 皆様、ホテル プチ パレス アラーナをよろしくお願いいたします。

Dear Nobuko, I would like to thank you for choosing Petit Palace Arana for your recent stay in Bilbao. I am happy to notice that you enjoyed your time with us. Thank you for highlighting the highest level of service you received and please be assured that I will share your kind words with all the team, We are looking forward to have the pleasure to welcome you back very soon. Best regards, Karmele Abarrategui Host Petit Palace Arana

Dear Yuta, Thank you very much indeed for posting such a positive feedback regarding your recent stay with us at the Petit Palace Arana. Yuta, it is magnificent to read your positive feedback regarding the superb location of our hotel, our facilities and the service provided by our staff. It was our true pleasure to take care of you during your visit. We look forward Yuta to welcoming you back in the not too distant future at beautiful Bilbao. Kindest regards, Helena Álvarez Experience Manager Petit Palace Arana

Dear Guest, Thank you very much for your recent stay at the Petit Palace Arana, and for taking some of your valuable time to share your experience with us. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We deeply regret that the bathroom has not completely fulfilled your expectations. Please, let me inform you that we are already immersed in a renovation process. Some of our bathrooms have already been completely renovated, and we hope soon our guests will enjoy of all of them. We hope to have the opportunity to welcome you back to our hotel soon. Best regards, Helena Álvarez Experience Manager Petit Palace Arana

Dear Guest, We are very thankful to receive your excellent valuation on Expedia about your recent stay at the Petit Palace Arana. We are truly delighted to see that both the hotel and the provided service fulfilled your expectations. We are very much looking forward to welcoming you back again. Best regards, Helena Alvarez Front Office Manager Petit Palace Arana

Dear Guest, Many thanks for taking the time to share your review with us. It's great to hear you enjoyed our central location and you felt your stay was good . The Team and I are looking forward to welcoming you back. Best Wishes,

Dear Guest, Thank you for taking the time to share your feedback with us, and for sending us your reviews of your recent stay at the Petit Palace Arana. We are pleased that you enjoyed your stay with us and would like to thank you for such a positive feedback. We look forward to having the opportunity to welcome you back when you are next visiting Bilbao. Sincerely, Helena Alvarez Front Desk Manager Petit Palace Arana

Dear guest, Thank you for taking the time to share your feedback with us, and for sending us your reviews of your recent stay at the Petit Palace Arana. We deeply regret that the room has not fulfilled expectations. We are terribly sorry for any inconvenience we may have caused you. I assure you that we will continue working every day to improve our service and facilities. please, let me inform you that one of our short term proyects is the renewal of the showers and the rest of the bathroom facilities. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we felt short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We look forward to having the opportunity to welcome you back when you are next visiting Bilbao. The whole team of the Petit Palace Arana wishes you a Happy 2016. Sincerely, Helena Álvarez Front Desk Manager Petit Palace Arana

First of all, let me please thank you for taking the time to post a review on Expedia.We truly regret your disappointment and would like to apologize for any inconvenience caused. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we felt short. Please, let me inform you that we are immersed in a renovation process and that our installations will get bettered shortly. If you give us a chance Mary, to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We would be delighted to have the opportunity to welcome you. With kindest regards, Sonia Luengo. Experience Manager. Petit Palace Arana

Estimada LuzMuchas gracias por dedicar su tiempo en compartir sus impresiones con nosotros. Luz, me alegra saber que el servicio ofrecido cumpliera con sus expectativas. Y será un placer felicitar al equipo por su contribución.De nuevo Luz, miles de gracias por su recomendación y valoración y esperamos que vuelva pronto.Atentamente

Dear GuestWe would like to thank you for your time and your constructive comments regarding your stay at Petit Palace Arana.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I regret that during your last stay the level of our service did not match our standards. I would like to inform you that all my team is in charge to resolve these issues as soon as possible. We will make sure that this kind of situation does not happen again.We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Dear Josephine,First of all I would like to thank you for your visit at the Petit Palace Arana.We very much appreciate your comments regarding your recent stay It is always a pleasure to receive positive feedback. I am sure that this feedback will serve to strive continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasent.Sincerely

Dear StigFirst of all I would like to thank you for staying at the Petit Palace ARANA.We very much appreciate your comments regarding your recent stay with us.It is a pleasure to receive positive feedback. However I am very sorry to learn the inconvenience faced at your arrival.Please rest assure that I will inform the concern head of department in order to avoid similar situation in the futur.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Karmele AbarrateguiHostPetit Palace Arana

Apreciado Carlos,Muchas gracias por dedicarnos unos minutos de su tiempo en trasladarnos sus impresiones tras su estancia en nuestro hotel Petit Palace Arana.Carlos, nos complace saber que ha disfrutado de una buena experiencia con nosotros y tomaremos muy en cuenta sus valoraciones para seguir mejorando la calidad de nuestro servicio.De nuevo, le damos las gracias por elegirnos, y su recomendación, y esperamos que pronto vuelva a visitarnos.Reciba un cordial saludo de todo el equipo de Petit Palace Arana.Sonia LuengoExperience Mger.

Estimada JosefinaMuchas gracias por dedicar su tiempo en compartir sus impresiones con nosotros.Josefina, me alegra mucho leer que su experiencia en nutro hotel Petit PALACE ARANA fuera tan positiva.Gracias además por destacar la calidad de nuestras habitaciones y servicio de desayunos.De nuevo Josefina, miles de gracias por su recomendación y esperamos su pronta visita.Atentamente

Dear Gerrit,Thank you for your fantastic rating of 5 out of 5 and for taking the time to share your positive feedback with us.We are delighted to hear that you enjoyed your stay at our hotel and found our location ideal for exploring the old town. We always strive to provide our guests with an exceptional experience, and we are pleased to hear that we met your expectations. We look forward to welcoming you back in the future and continuing to provide you with high-quality service during your stay.We hope Gerrit to have the chance to welcome you back in the very near future. Thank you once again for choosing our hotel and for your kind words! : )Warmest regards, Nadia DíazGuest ServicePetit Palace Arana

Dear Peter,Thank you for your fantastic rating of 10 out of 10 and for taking the time to share your positive feedback with us.We are delighted to hear that you enjoyed your stay at our hotel and found our location ideal for exploring the old town. We always strive to provide our guests with an exceptional experience, and we are pleased to hear that we met your expectations.We look forward to welcoming you back in the future and continuing to provide you with high-quality service during your stay.Thank you once again for choosing our hotel and for your kind words!Sincerely,Angel FortinGuest ServicePetit Palace Arana

Apreciado Jose,En nombre de todo nuestro equipo, le agradecemos que nos escogiera como opción de alojamienti en Bilbao y por compartir sus impresiones con nosotros. Nos alegra constatar Jose, que en líneas generales, estuvo satisfecho con la calidad de nuestro servicio y le aseguro que seguiremos trabajando en la mejora de nuestras prestaciones. Muchas gracias por su valoración y esperamos poder acogerle nuevamente en Petit Palace. At. Sonia Luengo. Experience Mger.

Apreciado Koldo,En nombre de todo nuestro equipo, nos sentimos muy complacidos por su excelente valoración. No dude que obtener la satisfacción completa de nuestros huéspedes, forma parte de nuestra misión diaria, y que confien en la calidad de nuestro servicio e instalaciones. Compartiremos con todo el equipo sus impresiones, y esperamos poder acogerle nuevamente ne Petit Palace Arana. Afectuosamente. Sonia Luengo. Experience Mger.

Dear Sofia,Thank you for taking the time to share your wonderful experience at Petit Palace Arana. We are thrilled to hear that you enjoyed your stay with us and that our location in the old town was convenient for you.We are delighted to learn, Sofia, that you enjoyed your stay and that the kindness of Angel made a positive impression on you. Your perfect ratings in cleanliness, quality-price ratio, room, location, and service are greatly appreciated.We look forward to the pleasure of welcoming you back to Petit Palace Arana on future visits to Bilbao.Warmest regards,Sonia LuengoExperience MgerPetit Palace ARANA

Dear guest.We are very thankful to receive your excellent review on Expedia about your recent stay at Petit Palace ARANA Hotel on occasion of your last trip to Bilbao.It is such a pleasure to learn that your expectations were exceeded and that your experience among us was superb from the very first moment. It is always our purpose to make our guests take great memories back home, and your comments motivate us to keep working in the same direction to continuously improve our product and services.Thank you also for mentioning the convenient location of our charming hotel , our cleaning standards, and delicious Breakfast.We offer a Central Air conditioning system, though at the moment we fix the system to get hot air from November, we are not able to get fresh air occasionally when the weather is sunny. We are so sorry for the inconveniences caused.We have taken note of your feedback and hope to have the opportunity to receive you back again in the not too distant future.Best regards from wonderful Bilbao. Sonia LuengoExperience Mger

Apreciada Lourdes,Deseamos agradecerle en primer término que emplee su valioso tiempo en trasladarnos sus impresiones tras su visita a nuestro hotel, a través de la Comunidad de Expedia.Todo el equipo lamenta que no fuéramos capaces de cumplir con sus expectativas y le pedimos acepte nuestras más sinceras disculpas por las molestias ocasionadas.Respecto a nuestra estructura de madera, disponemos de un edificio histórico centenario, y la mejora del aislamiento acústico es una de nuestras prioridades a corto plazo. Confirmar que ya he trasladado sus comentarios al personal de mantenimiento para que podamos analizar lo sucedido y establecer trabajos de mejora que nos ayuden a ofrecer un mejor servicio a todos nuestros huéspedes.Lourdes, me gustaría informarle que ya hemos procedido a realizar algunos trabajos de renovación como son la reforma de todos los WC del Hotel, la fachada del establecimimento, nuevos suelos de madera, textiles y Smart TV.Tenemos previsto continuar con esta política de inversión en nuestro hotel para acometer su total renovación en relación al mobiliario de las habitaciones. Esperamos que en una próxima ocasión tenga oportunidad de comprobarlo. ·Esperamos que en un futuro próximo pueda darnos otra oportunidad para poder proporcionarles una estancia memorable como muchos otros huéspedes han tenido ocasión de disfrutar, dado que algunos de nuestros valores diferenciales como la ocupación céntrica o la amabilidad de nuestro solícito equipo, son algunos de los aspectos más destacados.Muchas gracias por su contribución,.Saludos cordiales.Sonia LuengoExperience Mger.

Estimada Maria TeresaEn nombre de todo el equipo de Petit Palace Arana, queremos darle las gracias por dedicar su tiempo en compartir su reciente experiencia vivida con nosotros.Maria Teresa, ha sido un verdadero placer recibirle en esta su casa ya en Bilbao y estamos felices de saber que se lleva tan buen recuerdo de su estancia con nosotros.Y felicitaré a Nadia por su contribución a su bienestar , que sin duda, le hará especial ilusión.Gracias además por destacar la calidad de nuestras habitaciones y la limpieza de las mismas.De nuevo Maria Teresa, miles de gracias por recomendación y magnifica valoración y esperamos su pronta visita.AtentamenteKarmele AbarrateguiHostPetit Palace Arana

Dear Luz,Thank you so much for taking the time to post a review on Expedia. It is very valuable for us to read your comments and they are always a useful source of information to improve our services.We are more than glad to learn that you enjoyed your stay and that we met your expectations in so many aspects. Also, it is delightful to read that you enjoyed your guest room and its views, as well as our convenient location.Furthermore, we are sorry to read the wooden structure of the Hotel, and room facing at the Arenal square, was an inconvenient during your time with us.We will pass on your comments to our Management and thank you once again for your motivating feedback.We hope to have the opportunity to welcome you back to our hotel soon.Best regards,Sonia LuengoExperience Mger.

Dear Jose AntonioWe sincerely appreciate you taking the time to share your experience regarding your recent stay. Your insights are very important to us, and we want to extend our apologies for the inconveniences you experienced during your visit.Your remarks have been shared with our team and the appropriate measures will be taken.Thank you for choosing Petit Palace Arana and we hope for the opportunity to regain your trust.Yours SincerelyKarmele AbarrateguiHostPetit Palace Arana

Dear David,Thank you very much indeed for posting such a positive feedback regarding your recent stay with us at the Petit Palace ARANA Hotel. It is delightful to learn that the service provided by our staff met and exceeded your expectations. It was our true pleasure to take care of you during your visit. We appreciate reading that the old Basque architecture mixed with moder refurbished was of your liking, and that you found the location of our hotel very convenient. Furthermore, as you mention, our sights over the Ria are superb. We hope to have the opportunity to welcome you back to our hotel soon.Best regards,Sonia LuengoExperience Mger.

Dear PeterThank you for taking the time to share your positive review following your recent stay with us. Our team strives to provide an excelente service,, and we're pleased to hear that you found them friendly and prime location.Thank you for your high recommendation!Thank you once again and we hope to host you again at any future time!Sincerely,Karmele AbarrateguiHostPetit Palace Arana

Estimada LauraQueremos darle las gracias por dedicar su tiempo en compartir sus impresiones con nosotros.Laura, para todo el equipo de Petit Palace Arana, ha sido un placer recibirla en esta su casa ya en Bilbao y estamos felices de leer que su experiencia con nosotros fuera tan positiva como nos ha trasladado.De nuevo Laura, muchas gracias por su recomendación y hasta prontoAtentamenteKarmele AbarrateguiHostPetit Palace ARANA

Estimado Jose LuisMuchas gracias por dedicar su tiempo en compartir su reciente experiencia con nosotros.Jose Luis, estamos encantados de saber que nuestro servicio superara sus expectativas y que se lleve tan buen recuerdo de su tiempo en nuestro hotel.Su reconocimiento es la mejor recompensa para todo mi equipo.De nuevo Jose Luis, miles de gracias por su recomendación y hasta muy prontoKarmele AbarrateguiHostPetit Palace Arana

Estimada MariaMuchas gracias por elegir Petit Palace Arana para su reciente visita a Bilbao.Maria, nos alegra mucho leer que su experiencia con nosotros fuera tan positiva y que la amabilidad del equipo, le dejara un recuerdo único.Y será un placer compartirles su reconocimiento.De nuevo Maria, miles de gracias por su recomendación y excelente valoración y hasta pronto.Karmele AbarrateguiHostPetit Palace Arana

Dear JohnWe would like to thank you for taking the time to post your wonderful experience.We pride ourselves in delivering a unique and special experience for all our guests therefore we were pleased that we were successful in achieving this for you. Thank you for acknowledging our excellent facilities and the services provided by our teamIt is a pleasure hosting you and we look forward to welcome you back in the near future.Sincerely yours,Karmele AbarrateguiHostPetit Palace Arana

Dear TorbenWe very much appreciate your comments regarding your recent stay at Petit Palace Arana.It is always a pleasure to receive positive feedback. We are happy that the services provided by our team were to your expectations and you thoroughly enjoyed all the hotel facilities. We look forward to your future stay with us!Warm regards,Karmele AbarrateguiHostPetit Palace Arana

Dear Sigborn,We would like to thank you for taking the time to post a review on Hotels.com regarding your recent stay at Petit Palace Arana.Comments like yours make us proud and encourage to keep delivering excellent services to our guests.Awaiting the pleasure to welcoming you back again.Best regards,Karmele AbarrateguiHostPetit Palace Arana

Dear CharlesGreetings from Petit Palace Arana.Thank you for the much appreciated 5-star review during your recent visit. We are delighted that you had a great getaway and for highlighting the breakfast experience , top location as well as the impeccable service. Your wonderful feedback has been shared with our team, especially to Angel , and he is certainly delighted to have been given the opportunity to create everlasting memories.We look forward to welcoming you back again for another amazing experience in the near future.Warm regards,Karmele AbarrateguiHostPetit Palace Arana

Dear Andrea Anguiano,Thank you for choosing Petit Palace Arana and for taking the time to share your feedback. We are thrilled to hear that you had a great experience with us, and that you enjoyed the food and service during your stay.Providing excellent service and delicious food is at the core of our values, and it brings us joy to know that we were able to meet your expectations in these areas.We appreciate your kind words and your positive review. It motivates us to continue delivering exceptional experiences to all our guests.Thank you once again for your review. We hope to have the pleasure of welcoming you back to Petit Palace Arana in the future.Best regards,Angel fortinGuest ServicePetit Palace Arana

Dear Guest,I would like to sincerely thank you for taking the time to write these compliments about the experience you had at the Petit Palace AranaI am glad to read that you appreciated your stay with us.Be sure that I will share your comment full of praise with the whole team.We look forward to welcoming you again very soon for a new experience,Best RegardsPetit Palace Arana

Dear Lilia Irene,Thank you very much for writing you review and sharing it with the Hotels.com Community.It is delightful to learn that our facilities and cleaning standards were up to your expectations. Our Team aims to provide the best possible service to our guests, so we are pleased to read that the service was fully satisfactory. Also, we are very thankful to receive your feedback regarding our guest room facilities.Your comments about our convenient location will help many travelers who are planning to visit Palma de Mallorca.We hope to have the opportunity to welcome you back in the very near future.Kind regards,Sonia LuengoExperience Mger.

Dear Guest,I would like to sincerely thank you for taking the time to write these compliments about the experience you had at the Petit Palace AranaI am glad to read that you appreciated your stay with us.Be sure that I will share your comment full of praise with the whole team.We look forward to welcoming you again very soon for a new experience,Best RegardsKarmele AbarrateguiHostPetit Palace Arana

Estimada Rosalba, Queremos darle las gracias por tomarse su tiempo en valorar su reciente experiencia en vivida en Petit Palace Arana , así como por compartir su valoración con todos los viajeros de Hotels.comEstamos felices de leer que fuimos capaces de cumplir con sus expectativas y que disfrutó de una buena estancia con nosotros, gracias a nuestro delicioso y variado desayuno.Rosalba, por supuesto, trasladaré a todo mi equipo sus valoraciones y le garantizo que seguiremos trabajando muy duro cada día para que todos nuestros huéspedes vivan experiencia inolvidables con nosotros.De nuevo, muchas gracias por elegirnos y por su opinión, esperamos darle nuevamente la bienvenida a este su hotel en Bilbao.Sonia LuengoExperience Mger.

Chère Virginie,Nous souhaitions vous remercier pour vos commentaires si élogieux suite à votre séjour au Petit Palace AranaNous sommes très touchés que vous ayez apprécié votre séjour .Soyez assuré que je n'ai pas manqué de partager vos jolis commentaires à l'ensemble des équipes.Nous nous réjouissons de vous recevoir à nouveau prochainement!Sincèrement,Karmele AbarrateguiHostPetit Palace Arana

Dear Esther, I personally want to thank you for choosing Petit Palace ARANA Hotel in your last trip to Bilbao, and for sharing your feedback with all the Hotels.com users.It is wonderful to read that overall you enjoyed the stay with our Team , and our cleaning standards, but I truly regret the service and quality-rate rapport issues was far of your expectations.Please accept my apology. It goes without saying that this was not up to our high standards and levels of service. Our guest feedback is very important for us and we take it serious. Your review will be forwarded to the relevant managers in order that corrective action can be taken immediately.I really hope Esther that we will have the opportunity to welcoming you back again - it would be a great pleasure for us.With best regards from Bilbao.Sonia LuengoExperience Mger.