Big Lake

We were excited to come to this hotel because it was advertise as a luxury boutique hotel in Beverly Hills. It's not when we checked in. We were given our room for two people, and there was no door to the bathroom. My partner requested another room, but was told that they don't have a room available. The other person said all all their rooms don't have bathroom doors. It was very inconvenient. Another huge inconvenience with the parking situation. I believe part of the reason why I chose this hotel was that parking was reasonable only to find out when we checked in that there are no parking on the premises that we had to park to park around the block in an office building and they charge $40 first day . There was no welcome drink as advertised when we checked in . There was no room service. The restaurant was not open nor the bar nor the coffee shop all they have is a water dispenser in the lobby. This is not the luxury Beverly Hills boutique that I expected.

The people were friendly and the room was genuinely clean, we enjoyed our day very much.

All good