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Reviews of Hotel ParkHills

3.5 out of 5
Hotel ParkHills
Shirogane Onsen, Biei, Hokkaido

Reviews

7.6

Good

Rating 10 - Excellent. 19 out of 152 reviews" "
Rating 8 - Good. 84 out of 152 reviews" "
Rating 6 - Okay. 40 out of 152 reviews" "
Rating 4 - Poor. 8 out of 152 reviews" "
Rating 2 - Terrible. 1 out of 152 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Jane, Singapore

Liked: Staff & service, property conditions & facilities
Location of hotel is rather far away from city amenities.
Stayed 1 night in Oct 2018

8/10 Good

YEW CHAN

Liked: Cleanliness, property conditions & facilities, room comfort
Buffet dinner is just average
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad choice
They can tell you that the aircon is not working...
Stayed 1 night in Sep 2018

8/10 Good

Yim Fong

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

YUEN FAN JESSICA

Liked: Cleanliness, room comfort
Nice hotel with hot spring & swimming pool
Spent a night in this hotel. Enjoy their open air hot spring. Room itself is a bit dated but quiet. Hotel has a swimming pool too. We didn't have dinner & breakfast in the hotel so can't give any comment. Overall I will recommend this hotel to others.

8/10 Good

Vincent

Liked: Staff & service

8/10 Good

Ming Sze

Liked: Cleanliness, staff & service

8/10 Good

HUNG-YEE, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hot spring experience
It is a nice Onsen hotel. My familiy enjoy their hot spring very much. However, the location can only be arrive by car or few shift of bus.

6/10 Okay

Keiichi

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

The hotel is old but reasonably clean. Very close to blue pond and several waterfalls. Staff is friendly but not all of them speaks English, which can be a problem

4/10 Poor

Noppamas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Peter, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay with beautiful water falls nearby
We were very pleased with hotel staff Miss Lai for her assistance and advise while staying in this hotel. She was very patient with us explaining all the nearby locations and directions. Double thumbs up!!

10/10 Excellent

RUEN NING, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
charge is reasonable but the service is super. nice location nice service if you travel by car or bike... couldn't find such good deal from any other places...

8/10 Good

Hing Ngar Isabella, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Hotel Parkhills
We get lost and arrival the hotel very late. Dinner service only to 8:45pm. There was not special service to us. We have to pay high cost and ate in a very hurry buffet style dinner. Not feel good.

8/10 Good

Yew Cheong, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Onsen Hotel
Nice, get-a-way onsen hotel.

6/10 Okay

Ada, Hong Kong

nice national park around, close to nature
the hotel is fair but it's normal near Furano. Not bad service if u don't hv high expectation. Just next to National Park, easy to find with GPS after key in phone number. Overall, it's pleasant!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

8/10 Good

Ilona, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good
The hotel was good and the stuff spoke English (not so popular in Japan). I enjoy the view from our window and great food. The only cons were ladybugs. There were plenty of them in our room.

8/10 Good

Lisa, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right next to the falls
Hotel was OK, and the location was superb because you can access to the falls in 5 min walk from the hotel.

6/10 Okay

G Yiu, Hong Kong

Small Room
Small Room, small bed.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
the best choice if u want a quiet vacation
the onsen was great. the hotels location is far from the town but its ok if u have a car

8/10 Good

1st time in japan, San francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great convenient location.
easy access, just 5 min walk from hotel to narita express platform, use the south entrance.

6/10 Okay

Tan, San Francisco

Liked: Cleanliness, room comfort
Nice spa hotel
Pleasant hotel in nice surroundings. No wifi in rooms, only the ground floor, despite the hotel description which claimed to have wifi in rooms. Fire alarm at midnight forced the evacuation of the building, which the staff compensated with a small box of chocolates.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need a car
You need a car to get here and stay here. But if you have a rental car, this is a great hotel in a decent location for local sightseeing. The facilities are pretty good (onsen/pool), the breakfast is also decent, and the staff very helpful.
Next to the hotel

4/10 Poor

Candy, USA

Disliked: Room comfort
When I made the reservation, it said the room will be have a sofa bed "in See Room Information". However, the room only had 2 single beds in the room and no sofa bed at all, We had 2 adults + 2 kids, end up was 1 adult + 1 kids in a single bed. And the room was so small. It was totally disappointed.

10/10 Excellent

Na, Thailand

Liked: Cleanliness, property conditions & facilities, room comfort
Close to mountain and blue pond and good onsen
The hotel facility very good but you need car to travel there, close to waterfall (just behind the hotel) and then if you want to go to mountain and spa it is very easy to access from there. On the way down to Biei, you also can visit the blue pond too

8/10 Good

JF

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Clover

Liked: Cleanliness, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Onsen was nice and quite cheap. Breakfast was a little expensive, but good and 'all you can eat'. Room was a little 'stuffy' as someone else mentioned, but understandable, due to insulation! Just had to open the window a little. Overall, hotel was good enough for us to decide on staying a second night.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
온천도 거의24시간이라 좋고 직원분들도 엄청 친절하네요. 한국어 가능한 분도 있어서 되게 편했어요
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Minji, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
시설은 오래되었지만 일본 호텔 답게 매우 청결하게 유지되고 있어서 만족스러웠습니다. 겨울이었는데 방이 따뜻하고 냄새 없이 포근해서 무척 기분이 좋았습니다. 구비된 유타카도 청결했고 대욕장과 온천수도 너무 좋았습니다, 식사는 조식만 이용했는데 부페였고 반찬 하나하나가 정갈하고 맛있었습니다. 시로가네 온천을 이용한다면 또 방문할 용의가 있습니다.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
夕食ブッフェがパワーアップ。白金の隠れた高コスパ温泉。
夕食ブッフェの内容がかなり改善。 アジア圏からの観光客が多いため、質の悪化を恐れていたものの、逆に改善されており◎。 刺身は少ない（いか、サーモンのみ）ものの、肉（牛ステーキ、チキン、豚肉）、魚、野菜も２，３種類ずつ以上網羅されており、ごはんも白飯と炊き込みご飯、汁物もトン汁と手作りミネストローネスープ、手作りカレーもキーマカレーと野菜ゴロゴロカレーなど、ほぼすべて手作り薄味で丁寧に調理されており好感がもてる。
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
美瑛に来たら、ココを利用しています
温泉があり、素泊まりでの利用が出来るので、美瑛に来たら、ココを利用しています。コストパフォーマンスが良いと感じています。今回は、11月初めで、シーズンオフで、利用者は少なかったですが、地元の方々が泊まられていました。青い池のライトアップにバスで無料送迎していただけました。
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
ビジネスなのか、リゾートなのか。 トイレとバスが一緒で、尚且つ、一段大きく段を上るため、腰を少し痛めてた私には結構難所でした。 ホテルのバスの便がもっとあると助かります。歩いて行けると書いてある青い池は荷物持っての移動となると、車で来てない者には厳しいです。
Stayed 1 night in Oct 2017

6/10 Okay

Jieping

Stayed 1 night in Oct 2017

8/10 Good

Wa Cheung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

6/10 Okay

Tsai Chen

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
環境很棒的飯店，但是當天碰到神經病。有點小聲音就一直敲牆壁，其他間比我們更大聲的旅行團為何不去敲呢？
這次帶一歲四個月的小朋友出門，其實一路狀況都很好，也沒有什麼哭鬧。連搭飛機都被旁邊的人稱讚我們家妹妹很乖都不吵鬧，但是我們還是被隔壁的日本人飯店，要求我們換房間。更過分是日本人一直敲我們牆請我們安靜。是台灣好欺負嗎？同行友人也住隔壁根本就沒有聽到小朋友吵鬧，話說~小朋友難免一定會有點小哭鬧，但是只是短暫都無法體諒一下嗎？

8/10 Good

エンジニア, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新緑の中の緑色のメルヘン
朝晩の食事の種類が豊富で堪能しました。当初は大食堂で大勢の宿泊客との一緒の食事のため、騒がしく落ちつかない雰囲気と思いましたが、それを上回る食事の量と質でした。魚類も、野菜も飲み物も新鮮で、デザートの種類も十分にありおいしくいただきました。
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
正面玄関は20~30段の階段。到着時はスタッフの方に4個のうちの2個の荷物の運搬を手伝っていただっけたが、帰りの日は、見て見ぬふりとの印象を受けた。
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깔끔하고 편안한 숙소
편안하고 깔끔하고 아주 친절함. 흰수염폭포가 바로 옆이고 청의 호수가 근처라 마음에 들었음. 온천 시설은 세련되지 않으나 편안하게 목욕하기 좋았음
Stayed 1 night in May 2017

6/10 Okay

トオル, 日本

Disliked: Property conditions & facilities
観光地に近く便利
ホテル到着が夜になってしまい、街からの距離が離れており、ホテルに着くまでの間にホテルの看板等が設置されていなかったので、道中不安だった。
Response from ホテルパークヒルズ on May 16, 2017
ご利用いただきましてありがとうございました。 白金温泉までは、美瑛町市街地から約２０ｋｍ　車で約２０分です。美瑛市街に白金温泉までの看板が掲示してあります。また美瑛町は景観を大切にしている地域でして、道路に面してあまり大きな看板は建てられません。ホテルの看板は、 街から１０ｋｍの所のパーキング隣にあと１０ｋｍの看板を設置しております。また、美瑛市街から来ますと白金温泉の最初のホテルが当館となっております。ご理解ください。

10/10 Excellent

Lillian, Taipei

Liked: Cleanliness, staff & service, room comfort
出乎意料
原以為是很老舊飯店，看評價也還好，不太抱期待，但到櫃檯，第一驚豔是櫃檯有會說一點中文的日本人員，親切的幫我們介紹。第二驚豔是沒想到有溫泉可泡，還有戶外湯，可賞雪。第三驚豔，一開房門，看到很大的空間，且感覺溫馨舒適。真的超讚，大推。唯一缺點是暖氣機老舊，沒有溫熱功能的馬桶，冬天上廁所冷冷的。飯店旁邊就是很美的白鬚瀑布，步行2分鐘,超近。