Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

French cuisine at three on-site restaurants and a poolside bar with cabanas complement the historic charm of this Biarritz retreat just steps from Grand Beach

Choose dates to view prices

Where to?

Dates

February 2026

16

March 2026

Exterior - Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt (Biarritz)

Indoor pool, outdoor pool, cabanas (surcharge), pool umbrellas - Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt (Biarritz)

Lobby - Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt (Biarritz)

3 restaurants, breakfast, lunch, dinner served; French cuisine - Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt (Biarritz)

Hôtel du Palais Biarritz, in the heart of town, offers a poolside bar, on-site shopping, and free in-room WiFi. Guests can dine at three French restaurants, take yoga classes, or book spa treatments like facials and aromatherapy. Staff receive positive reviews.

Exceptional

Popular amenities

Pool
Hot tub
Spa
Pet friendly
Free WiFi
Restaurant

￥60,370 total

includes taxes & fees

Feb 23 - Feb 24

Room options

Check availability for these dates

Tonight

Feb 16 - Feb 17

Tomorrow

Feb 17 - Feb 18

All rooms

1 bed

2 beds

Showing 24 of 24 rooms

Room, 1 King Bed, Beach View

Exceptional

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Beach view
Sleeps 2
1 King Bed

Room, 2 Twin Beds, Beach View

Exceptional

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Beach view
Sleeps 2
2 Twin Beds

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 1 King Bed, Ocean View

Exceptional

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Ocean view
Sleeps 3
1 King Bed

Deluxe Room, 2 Twin Beds, Ocean View

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Ocean view
Sleeps 3
2 Twin Beds

Ambassador Suite

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Ocean view
1 bedroom
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed

Exceptional

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

City view
Sleeps 2
1 King Bed

Deluxe Room, 2 Twin Beds

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

City view
Sleeps 2
2 Twin Beds

Family Suite, 2 Bedrooms

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Beach view
1 bedroom
Sleeps 4
2 King Beds

Imperial Suite

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Ocean view
1 bedroom
Sleeps 3
1 King Bed

Junior Suite

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

City view
Sleeps 3
1 King Bed

Junior Suite, Ocean View

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Ocean view
1 bedroom
Sleeps 3
1 King Bed

Room, 1 King Bed

Wonderful

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

City view
Sleeps 2
1 King Bed

Room, 2 Twin Beds

Exceptional

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

City view
Sleeps 2
2 Twin Beds

Classic Room, 1 King Bed, Beach View

Exceptional

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Beach view
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed (Cruise Liner Collection)

Wonderful

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Ocean view
1 bedroom
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed (Classic Collection)

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

City view
Sleeps 2
1 King Bed

Room, 2 Twin Beds (Classic Collection)

Exceptional

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

City view
Sleeps 2
2 Twin Beds

Deluxe Room, 1 King Bed, Ocean View (Classic Collection)

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Ocean view
Sleeps 3
1 King Bed

Deluxe Room, 2 Twin Beds, Ocean View (Classic Collection)

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Ocean view
Sleeps 3
2 Twin Beds

Suite, 2 Twin Beds (Ambassador, Cruise Liner Collection)

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Ocean view
1 bedroom
Sleeps 3
2 Twin Beds

Suite, 1 King Bed (Rooftop)

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Ocean view
Sleeps 2
1 King Bed

Suite, 2 Bedrooms (Imperial)

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Ocean view
Sleeps 4
2 King Beds

Suite, 1 King Bed (Palais)

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

City view
1 bedroom
Sleeps 3
1 King Bed

Junior Suite, 1 King Bed (Cruise Liner Collection)

Highlights

Soundproofed

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

City view
Sleeps 3
1 King Bed

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About the neighborhood

Located in Biarritz, Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt is in the city center and on the beach. Biarritz Aquarium is a popular attraction and the area's natural beauty can be seen at Grand Beach and Bay of Biscay. Biarritz City Hall and Casino Barriere are two other places to visit that come recommended. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with horse riding and ziplining nearby. Visit our Biarritz travel guide

View more Palaces in Biarritz

64200, Pyrenees-Atlantiques, Biarritz, 1 Avenue de l'Impératrice

What's nearby

Grand Beach
2 min walk - 0.2 km
Biarritz Lighthouse
11 min walk - 1.0 km
Cote des Basques
19 min walk - 1.6 km
Casino Barriere
6 min walk - 0.6 km
Biarritz City Hall
6 min walk - 0.6 km

Getting around

Guethary Station
12 min drive
Biarritz (BIQ-Pays Basque)
12 min drive

Restaurants

Hôtel du Palais
1 min walk
Café De La Grande Plage
7 min walk
Pizzeria Des Arcades ( La Trattoria)
5 min walk
Jack The Cockerel
4 min walk
Biarritz Beach
5 min walk

About this property

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

Luxury historic palace near Grand Beach

Located close to Biarritz City Hall and Casino Barriere, Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt provides a poolside bar, a terrace, and shopping on site. Adventurous travelers may like the Pilates, cycling, and fitness classes at this palace. Indulge in hydrotherapy, aromatherapy, and a facial at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and French cuisine. Yoga classes are offered at the gym; the property also has a coffee shop/cafe, a garden, and a playground. Free in-room WiFi is available to all guests, along with a hair salon and dry cleaning/laundry services.

Additional perks include:

An indoor pool and an outdoor pool, along with cabanas, sun loungers, and pool umbrellas
Limo/town car service, full breakfast (surcharge), and bike rentals
Valet parking (surcharge), an electric car charging station, and express check-out
Express check-in, babysitting (surcharge), and a ballroom
Guest reviews give top marks for the helpful staff

Room features

All 142 individually decorated rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and air conditioning.

Other amenities include:

Childcare services and free infant beds
Hypo-allergenic bedding, Frette Italian sheets, and Select Comfort beds
Designer toiletries, tubs or showers, and hair dryers
55-inch HDTVs with premium channels
Wardrobes/closets, electric kettles, and heating

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Pool
Spa
Pet friendly
Free WiFi

￥16,689 total

includes taxes & fees

Mar 18 - Mar 19

Compare similar properties

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transportation

Electric car charging station on site
Limo/town car service
Secured, uncovered self parking on site (EUR 30 per day)
Uncovered valet parking on site (EUR 30 per day)
Limited onsite valet and self parking
Wheelchair-accessible parking available

Food and drink

Daily full breakfast available 7:00 AM to 10:30 AM for a fee: EUR 50 to 50 for adults and EUR 25 to 25 for children
3 restaurants
A bar/lounge
A coffee shop/cafe
A poolside bar
Snack bar/deli

Restaurants on site

La Rotonde
La Terrasse
Le Bar Napoleon III
Le Salon
Le Sunset

Things to do

Bicycle rentals
Children's pool
Fitness classes
Full-service spa
Gym
Hot tub
Indoor pool
Outdoor pool
Piano
Pilates classes
Playground
Sauna
Shopping
Steam room
Yoga classes

Family friendly

Children's pool
In-room babysitting (surcharge)
In-room crib
Indoor pool
Laundry facilities
Lifeguards on site
Outdoor pool
Playground
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Free newspapers in lobby
Gift shop/newsstand
Guidebooks
Hair salon
Laundry facilities
Lockers
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business center
Conference space
Meeting rooms

Outdoors

Garden
On the bay
On the beach
On the boardwalk/promenade
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Facials
Hot tub
Hydrotherapy
Manicures/pedicures
Massage
Sauna
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 accessible parking spaces
Elevator (36 inch wide door)
Front entrance ramp
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk (36 inches high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

More

1 building
5 floors
Ballroom
Banquet hall
Built in 1854
Lifeguards
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Free crib
Frette Italian sheets
Hypo-allergenic bedding
Pillow menu
Select Comfort mattress

Bathroom

Bathrobes
Bathtub or shower
Designer toiletries
Hair dryer
Slippers
Towels provided

Entertainment

55-inch LCD TV with premium satellite channels
Pay movies

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Espresso maker
Free bottled water
Minibar
Restaurant dining guides

More

Air conditioning
Connecting rooms available
Desk
Electrical adapters
Heating
Individual decor
Iron/ironing board on request
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Early check-in subject to availability

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 65 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Food and water bowls are available

Children and extra beds

Children are welcome

1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for EUR 100.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: EUR 7.06 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

Fee for full breakfast: approximately EUR 50 to 50 for adults, and EUR 25 to 25 for children
Uncovered self parking fee: EUR 30 per day (in/out privileges)
Uncovered valet parking fee: EUR 30 per day
Pet fee: EUR 65 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: EUR 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

This property caters to LGBTQ+ guests

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

A car is required for transportation to and from this property

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

du Palais Imperial

du Palais Imperial Biarritz

Hôtel du Palais Imperial Resort

Hôtel du Palais Imperial Resort Biarritz

Hôtel Palais Imperial Resort Biarritz

Hôtel Palais Imperial Resort

Palais Imperial Biarritz

Palais Imperial

Hôtel Palais Imperial Resort Biarritz

Palais Imperial Biarritz

Palace Hôtel du Palais Imperial Resort & Spa Biarritz

Biarritz Hôtel du Palais Imperial Resort & Spa Palace

Palace Hôtel du Palais Imperial Resort & Spa

Hôtel du Palais Imperial Resort & Spa Biarritz

Hôtel Palais Imperial Resort

Palais Imperial

Hôtel du Palais Imperial Resort Spa

Hôtel Palais Imperial Resort Biarritz

Hôtel Palais Imperial Resort

Palais Imperial Biarritz

Palais Imperial

Palace Hôtel du Palais Imperial Resort & Spa Biarritz

Biarritz Hôtel du Palais Imperial Resort & Spa Palace

Palace Hôtel du Palais Imperial Resort & Spa

Hôtel du Palais Imperial Resort & Spa Biarritz

Hôtel du Palais Imperial Resort Spa

Hôtel Palais Imperial Resort Biarritz

Hôtel Palais Imperial Resort

Palais Imperial Biarritz

Palais Imperial

Palace Hôtel du Palais Imperial Resort & Spa Biarritz

Biarritz Hôtel du Palais Imperial Resort & Spa Palace

Palace Hôtel du Palais Imperial Resort & Spa

Hôtel du Palais Imperial Resort & Spa Biarritz

Hôtel du Palais Imperial Resort Spa

Palais Imperial Biarritz

Frequently asked questions

Does Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

How much does it cost to stay at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt?

As of Feb 16, 2026, prices found for a 1-night stay for 2 adults at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt on Feb 23, 2026 start from ￥52,555, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 65 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for EUR 30 per day. Valet parking is available for EUR 30 per day. Limited spots are available.

What time is check-in at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt?

Check-out is at noon.

Where is Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt located?

Located in Biarritz, this beachfront palace is in the city center and within a 10-minute walk of Grand Beach, Bay of Biscay, and Biarritz City Hall. Casino Barriere and Biarritz Aquarium are also within 1 mi (2 km).

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Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Location

9.4

Staff & service

9.4

Property conditions & facilities

10/10 Excellent

Alla

Sep 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful place in great location with excellent service and amazing views

Stayed 6 nights in Aug 2025

10/10 Excellent

Christopher

May 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One of the most exquisite, luxurious and extraordinary hotels in which we have ever stayed!

Stayed 2 nights in May 2025

10/10 Excellent

malcolm

Jun 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The Hotel Building was amazing!!! The staff were all very helpful and supportive.

Stayed 5 nights in May 2025

10/10 Excellent

MARY

May 30, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Extraordinary!! Fabulous hotel. Outstanding accommodation and service.

Stayed 2 nights in May 2025

10/10 Excellent

Ray

Oct 11, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful historic site with idyllic ocean views. Top quality restaurant.

Stayed 1 night in Sep 2024

10/10 Excellent

Esteban

Aug 8, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic Place

Marvelous stay in an historic place where everything is beautiful

Stayed 6 nights in Aug 2024

10/10 Excellent

Agnieszka

Apr 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Exceptional service, highly welcoming staff, and an unbeatable location. The rooms are stunning and spacious, and dining here is truly a memorable experience. I will come back again.

Stayed 2 nights in Apr 2025

10/10 Excellent

Agnieszka

Apr 9, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Exceptional experience One of the best hotel by the beach Hotel with great location, history and beautiful interior design. I can’t wait to be back there again.

Stayed 1 night in Apr 2024

10/10 Excellent

Paolo

Jun 2, 2025

All the staff and in particular Emma of the Concierge have been great and very helpful in sorting out a problem and getting us to the airport when our rented car had broken down. Many thanks again

Stayed 2 nights in May 2025

10/10 Excellent

Micaela

Apr 21, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Check in and room upgrade was delightful. Courteous staff, kindness to my dog, and generous hospitality all around. Happy to return!

Stayed 1 night in Apr 2024

10/10 Excellent

Torbjörn

Nov 6, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

W O W

Simply outstanding w a breathtaking view

Stayed 1 night in Nov 2023

10/10 Excellent

Micaela

Mar 24, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I have stayed several times here, almost everytime I've been to Biarritz, and the reception has always been courteous and professional. The rooms have always been beautiful and luxuriously well appointed. Each arrival has been lovely, with reception, check in, car and luggage, and in all my stays, there was only one problem, that was quickly, and graciously, resolved. The hotel is right on the beach, and it's an easy walk down to dig your toes in the sand! It has become a welcome refuge.

Stayed 1 night in Mar 2024

10/10 Excellent

Micaela

Jul 1, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property, from architecture to experience, is all about luxury. From the initial greeting to departure, the entire stay was lovely. I had a beautiful room with 5 (or 6?) floor to ceiling windows, a bathtub (💖), and twin beds. We were welcomed with champagne and lemon cookies, and the complimentary teas were delicious and high quality. The welcome for my little dog was sweet and beautiful. And although the chef has recently changed, the wait staff is knowledgeable, refined, and gracious. My thanks to Nisma, Denis, and others at reception, to Pierre and Christophe, the voituriers, and to the young lady who engraved the little dog tag for Rambo, many thanks!

Stayed 1 night in Jun 2024

6/10 Okay

Farahnaz

Sep 30, 2024

Liked: Cleanliness

Disliked: Staff & service

We stayed for 3 nights. I am a Expedia platinum member and they had an upgrade available but the check in staff couldn’t agree with each other to give us upgrade. The big elderly lady with big black glasses was rude and obnoxious refused that France didn’t care about Expedia members, only if I booked with AMX I could get upgraded. Room was ok, bathroom was very small, for $1000 a night not worth it at all. The view of the beach was nice which we paid for it, otherwise very old dated hotel but looks glamorous. Our friends had a large suite but they were not happy with the smell of old dated wood. Service was ok, staff , most of them as rude as they could be. Breakfast was good but again staff are rude and slow. Dinner was good but not great for a Michelin star. Area around the hotel are nice and charming, lots of shops and restaurants. Overall it would be a nicer stay if there wasn’t so much attitude around.

Stayed 3 nights in Sep 2024