Berryessa Highlands Vacations from ￥317,339

The staff was very friendly. My room was as I expected, everything was clean and nice. I enjoyed time by the pool.

Booked 2 rooms at this hotel for 2 nights. It was good in some areas and less good in others. - Staff were all really friendly and approachable. - The hotel was generally very clean and tidy. - Nice pool and hot tub although the pool could probably do with a good a deep clean and possibly some more effective filters. - The main issue for us during our stay was the toilets. I know this has been mentioned in previous reviews but the staff did seem aware of more recent issues and we over heard other guests commenting their own. It has to be said that the staff were really good when dealing with our problem. We had an overflowing toilet at 3am, luckily it was clean water from the cistern. The cistern would not close off after flushing and the toilet could not take the amount of water so it flooded the bathroom. My wife and I quickly found a way to stop the flow of water and cleared up the best we could. After this we were moved to another room, so this was much appreciated. In the new room, the toilet blocked again and also in our groups second room. We cleared this ourselves, not wanting to be a pain to staff. Blocked toilet was the other guests problem which we overheard also. Breakfast was a disappointment, it was cold and been out a while. Had to ask for toast as this was not available. For a free breakfast not many would complain but I would not pay for it here, as there are other local options. Would not stay here again but the staff's efforts were appreciated.

I would stay here again.

it was a nice experience

This place is beautiful and the staff is so nice and helpful. This hotel is top notch and located in a great neighborhood. We didn’t have any concerns about safety or breaking into our vehicle.