Berkshire County Vacations & Trips from ￥213,814

The room was an okay condition. Tub was a little dirty, had to reclean. It air conditioners did not work propriately, had to talk to the staff. A few times got my room switched maybe twice. And then the third time was just a you know what, I'm going to stay. And deal with it, everyone was complaining about the same issue.but overall not terrible.

Amazing stay

Poor location

The person at the check in desk was friendly and helpful. The room itself was on the smallish size, but it was immaculate. The king sized bed was very comfortable. The hotel in downtown Albany was only a three minute walk to The MVP Arena which our destination for this trip. We also really enjoyed the complementary breakfast the next morning before we departed. We did have to rush down to the breakfast area a bit since breakfast was only available until 9am. Also, due to the hotel’s location, there is no on site parking.

We requested an accessible room, however we were told that there would be only 1 bed. I guess whoever designed these rooms has no idea what it is like to travel with a disabled person. Each need their own bed. So we decided to take a room with 2 beds that wasn't considered accessible. The entry way was very tight to accommodate luggage, a walker and the luggage trolley. In the bathroom the toilet was so low it was extremely difficult for a disabled person to use. No grab bars, poor lighting, my husband ended up falling in the night and scraping his forehead. Mattresses were very uncomfortable, carpet looked stained. When we asked for a new mattress we were told we would have to change rooms. This was too much work for us so we stayed, and would there be any guarantee that the other room had better mattresses?