I have used Expedia dozens of times over the last ten years and everything has always been great. I recently booked a trip to my regular hotel in Bennington, Vermont, but not on Expedia, They weren't listed on the site when i was viewing selections. Apparently, they were undergoing a change in ownership.
Iv'e stayed at the Paradise dozens of times. Always a nice, clean, comfortable establishment to stay at. I have always been happy there.
On a most recent trip there which I booked directly with the hotel with the old ownership, I had a dilemma with my key. I alerted the clerk who stated he would take care of it. When I came back later that night, my room my door was open, deadbolt sticking out, Do Not Disturb sign on the knob. Anyone could have gone in the room and taken my bags, I had a laptop and cash and other valuables in the room. The mgmt. never bothered to call and tell me they hadn't corrected the dilemma. which was associated with a keycard. They just left my room door open and called it a day.
When I complained, the clerk next day said he was informed my family and I were moved to another room, which was never the case. I asked for one of my two night's rate be refunded just to make amends.
It took some haggling, but I was given half a night's rate back which is quite unacceptable. The new owners or staff didn't even seem to care that they put my possessions at risk. I would not recommend the Paradise Inn. They clearly show no regard for their clientele.