Bennett Lake

We received the notice that there were no longer single used plastic shampoo/conditioner, bottles, which was fine. However, we were very surprised that there was no shampoo/conditioner/body wash at all. We expected that there would be multi use items attached to the wall. That was a miss as far as communication goes. Was also concerned about safety/security, recognizing there is no obstacle for anyone to enter the hotel guest levels. The elevators were not protected by a key card to go up to guest rooms. You could go directly from the street up to guest level with never encountering a staff member.

I forgot something in the room and the staff had it saved for me and returned it only if I had my ID. Terrific service I’ve been to places where they would’ve said it’s gone you forgot it but 1 Hotel Toronto cares about their clientele

The location and building were lovely. Staff were attentive and friendly. There was a lot of staff on at all times, so no worries in finding someone to help. The space was clean. Parking close by was no problem at all. Walking distance to basically everything you could ask for, including great restaurants and cafes. The room was bigger than I anticipated after reading reviews. I appreciated having the safe in the room, and there's a spot for luggage under the bed. The bathroom was clean and nice. It could use a nightlight in the bathroom so you're not blasting yourself with an overhead light in the middle of the night. I really didn't love that the tv automatically turns on. But that's a nit. The bed is big, but it's really firm and I found it rather uncomfortable. The linens felt pretty cheap and scratchy. I had a pretty awful night's rest, tbh. The pillows were fine, just not my preference for firmness or height, but I know I'm picky in that department. The buffet is huge and there is a lot to choose from. Unfortunately, most of the prepared food was rather bland. Only one salad dressing to choose from and it was improperly labelled. (Blue Cheese when it said it was Ranch). Coffee was ok. The gym is small, but good enough and open 24/7 which is nice. Overall the space was clean and fine,staff were lovely. I think if the bed had been more comfortable I'd be coming back again. But a terrible night's sleep is not something I really want to pay for.