Ben Nghe Vacations from ￥105,260

Nice property to stay

The unit is spacious which is exactly what we needed, but we did not get the key on time as promised (there was a 30-minute delay), and the unit was not very clean and had other issues. We had to request the kitchen area to be re-cleaned, shower handle to be fixed, tissue papers to be provided…. One of the bathroom doors could not be locked and there are plenty of black moldy spots in the shower areas. This was the last stop on our two week long Vietnam and Cambodia trip, and it was the least clean unit, though the most expensive one we had booked. They also do not provide luggage storage on site as they told us it’s a service apartment not a hotel. On our second day stay, we requested clean towels. Did not hear back for a few hours. When we had to request again early evening for only two clean towels, we were told that we must make such request one day in advance. We were advised to wash the towels ourselves using the washing machine in the unit. Our family has been traveling around the world each year, and have never stayed in a place where a couple of clean towels could not be provided upon request. Despite the ample space and relatively good location, we’ll never book Zenity in the future.

One of the worst accommodation experiences we have ever had. We booked what was advertised as a luxury penthouse on the 24th floor but were instead placed on the 3rd floor in a different building. Worse was the shocking condition of the apartment. The master bathroom had soap scum, human pubic hair on the shower glass and visible urine on the toilet seat. The toilet was also not functioning properly. We immediately complained and left for approximately two hours so they could clean. We returned to find NOTHING had been done. We were so disgusted and had so little confidence in their cleanliness that we purchased disinfectant and spent nearly two hours cleaning the apartment ourselves. Despite all of this, the property refused our request to cancel the remaining nights without charge. Hotels.com became involved and we documented everything with photographs. A completely unacceptable experience that consumed valuable time from our family vacation. I cannot recommend this property.

The room was not as described and not as confirmed in my receipt. Staff only communicated with WhatsApp. It was expensive for the quality. No one is there to help you in a timely manner. There were cigarette ashes on the windowsill, fingerprints on the tv set. There was no minibar as described. A pool was in the listing and confirmed in a text but there is no access to a pool. It’s all inaccurate and not a hospitable experience. It was stressful and it makes me not trustful of Hotels.com I had to find new accommodations in an emergency because I did not feel comfortable at this place. Hotels.com and the host refused to reimburse based on this misrepresentation of the accommodations and conditions. Very upsetting.