「Couldn’t find my reservation. Had to get the manager. Didn’t have the view room I’d paid for. Put me down a flight of stairs even after explaining I had health restrictions that made stairs difficult. Gave me a complimentary breakfast to ease the difficulties. Had 3 spiders in the room and a dirty towel hanging on the back of the bathroom door. 」
「My husband and I specifically made a 3 night reservation at the Kit Carson Lodge over the 4th of July weekend because we were told by an employee over the phone that the room included a microwave and a fridge, plates and cutlery That was not true. We arrived with multiple perishables and cooked food, o find out, upon arrival, that there were neither plates & cutlery NOR a microwave NOR a fridge. That was a very disappointing start of the weekend. Our food had to be kept at room temperature ...