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"Hotel was very clean and staff were very friendly and helpful. WiFi is absolutely awful. It is however very close to everything. We walked everywhere "

"The hotel is in a great location close to the main attractions and restaurants. I found the room clean and staff very welcoming, great for a short stay."

"Nice, bright, clean space. Checkin was guick. Room were good. Clean. Beds, as always are comfortable. Breakfast was good. This is a busy location. Great spot to walk to all the major sites in Bath. "

"The room was not clean when we entered. There were dead bugs in the tub and some unknown substance near the sink. The white towels had brown / red stains. We asked for a change of the towels and those also had brown / red stains. Hotel is pretty old - paint is flaking off everywhere. No slippers in the room (had to ask for it). No tooth brush / tooth paste. Calls to conceirge were not answered. In terms of staff, I expected them to move my bags into my room given I'd dropped off my bags with them prior to my check in and then went outside for lunch / to explore the city. Spa wise - pretty well equipped with 2 saunas, 1 steam room, 1 salt room and 1 ice room. "

"After an incorrect booking at another hotel - the Holiday Inn Express - IHG were on hand to help. The staff were very helpful and friendly throughout my stay. At check in the member of staff explained the parking rules and confirmed a deal for reduced parking rate - Thank you Nella! I would highly recommend staying here and will be staying here again in the future! Thanks"

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"The staff were super helpful and went above and beyond to accommodate my needs, and I was only staying one night. "

"Enjoyed our stay there . Breakfast was nice "

"Great location across the road from the station. Right in town and great food at very reasonable prices as well. Great staff and can’t wait to return again."