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Aston Batam Hotel & Residence

3.5 star property
Savor authentic flavors at the restaurant or sip refreshing drinks by the pool at this well-positioned hotel that offers everything needed for a perfect getaway

Choose dates to view prices

Aston Batam Hotel & Residence sits conveniently near Nagoya Hill Mall. Travelers can cool off in the outdoor pool or sample local and international dishes at Basil Restaurant. The property includes a bar, gym and coffee shop, with free WiFi throughout to keep everyone connected.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is ￥8,258
￥10,228 total
includes taxes & fees
May 4 - May 5

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Two Bedroom Apartment

In-room safe, desk, soundproofing, iron/ironing board

Two Bedroom Apartment

  • Sleeps 4

View all photos for Deluxe King

Free toiletries, hair dryer, slippers, towels

Deluxe King

  • City view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Aston Suite

Aston Suite | In-room safe, desk, soundproofing, iron/ironing board

Aston Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 76 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Family

Deluxe Family | In-room safe, desk, soundproofing, iron/ironing board

Deluxe Family

8.0 out of 10
Very good
(1 review)
  • City view
  • 50 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room | In-room safe, desk, soundproofing, iron/ironing board

Deluxe Twin Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Premier (Apartment Building)

Deluxe Premier (Apartment Building) | In-room safe, desk, soundproofing, iron/ironing board

Deluxe Premier (Apartment Building)

  • City view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 3 Bedrooms

In-room safe, desk, soundproofing, iron/ironing board

Apartment, 3 Bedrooms

  • City view
  • 117 sq m
  • 3 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Deluxe Double

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double

  • Sleeps 2

View all photos for Deluxe Twin

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Twin

  • Sleeps 2

View all photos for Deluxe Family

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Family

  • Sleeps 3

View all photos for Junior Suite Located At Apartment

In-room safe, desk, soundproofing, iron/ironing board

Junior Suite Located At Apartment

  • Sleeps 2

View all photos for Junior Suite Apartment (Apartment Building)

Junior Suite Apartment (Apartment Building) | In-room safe, desk, soundproofing, iron/ironing board

Junior Suite Apartment (Apartment Building)

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | In-room safe, desk, soundproofing, iron/ironing board

Superior Room

  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

In-room safe, desk, soundproofing, iron/ironing board

Superior Room

  • Sleeps 2

View all photos for Aston Suite

In-room safe, desk, soundproofing, iron/ironing board

Aston Suite

  • Sleeps 2

View all photos for Three Bedroom Apartment

In-room safe, desk, soundproofing, iron/ironing board

Three Bedroom Apartment

  • Sleeps 5

View all photos for Deluxe Premier Located At Apartment

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Premier Located At Apartment

  • Sleeps 2
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About the neighborhood

Batam is home to Aston Batam Hotel & Residence. Museum Batam Raja Ali Haji and Singapore Navy Museum are cultural highlights, and travelers looking to shop may want to visit Nagoya Hill Mall and BCS Mall. Ocarina Park and East Coast Park are also worth visiting. Visit our Batam travel guide
Map
29444, Batam, Jl. Sriwijaya No. 1, Kp. Pelita, Lubuk Baja

What's nearby

  • Nagoya Hill Mall
    13 min walk - 1.2 km
  • BCS Mall
    5 min drive - 2.3 km
  • Grand Batam Mall
    5 min drive - 2.3 km
  • Maha Vihara Duta Maitreya Buddhist Temple
    7 min drive - 2.3 km
  • Batam Centre Ferry Terminal
    13 min drive - 5.6 km

Getting around

  • Batam Batu Besar (BTH-Hang Nadim)
    26 min drive

Restaurants

  • Pisang Keju Terowongan
    3 min walk
  • Cafe Savonta
    15 min walk
  • Wira Seafood
    4 min walk
  • Rujak Cingur Budhe 23
    12 min walk
  • Rumah Makan Nasi Padang Vegetarian
    5 min walk

About this property

Aston Batam Hotel & Residence

Hotel near Batam Centre Ferry Terminal
Take advantage of a terrace, a coffee shop/cafe, and dry cleaning/laundry services at Aston Batam Hotel & Residence. The on-site restaurant, Basil Restaurant, features local and international cuisine. In addition to a bar and a gym, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and concierge services
  • Luggage storage, a front-desk safe, and a ballroom
  • Guest reviews speak highly of the helpful staff
Room features
All 232 rooms feature comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with free toiletries and hair dryers
  • 32-inch LCD TVs with cable channels
  • Electric kettles, fans, and daily housekeeping

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includes taxes & fees
Apr 12 - Apr 13
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:00 PM on request
  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; IDR 180,000 for adults and IDR 100,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Basil Restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Fan
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 1 2026 to July 31 2026 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 450000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 180000 for adults and IDR 100000 for children
  • Airport shuttle fee: IDR 160000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: IDR 450000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Property is also known as

Aston Batam Hotel
Aston Batam
Aston Batam & Residence Batam
Aston Batam Hotel & Residence Hotel
Aston Batam Hotel & Residence Batam
Aston Batam Hotel & Residence Hotel Batam

Frequently asked questions

Does Aston Batam Hotel & Residence have a pool?

Yes, this property has an outdoor pool and a children's pool. One of the pools will be unavailable from April 1 2026 to July 31 2026 (dates subject to change).

How much does it cost to stay at Aston Batam Hotel & Residence?

As of Apr 7, 2026, prices found for a 1-night stay for 2 adults at Aston Batam Hotel & Residence on May 4, 2026 start from ￥8,258, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Aston Batam Hotel & Residence pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Aston Batam Hotel & Residence?

Check-in begins at 2 PM. After-hours check-in is not available.

What time is check-out at Aston Batam Hotel & Residence?

Check-out is at noon.

Does Aston Batam Hotel & Residence provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6 AM–11 PM on request. A fee of IDR 160000 per vehicle applies.

Where is Aston Batam Hotel & Residence located?

Situated in Batam, this hotel is within 2 mi (3 km) of Nagoya Hill Mall, BCS Mall, and Grand Batam Mall. Maha Vihara Duta Maitreya Buddhist Temple and Maha Vihara Duta Maitreya Temple are also within 3 mi (5 km).

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Reviews

Aston Batam Hotel & Residence Reviews

8.8

Excellent

9.0

Cleanliness

8.0

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 219 out of 429 reviews
Rating 8 - Good. 155 out of 429 reviews
Rating 6 - Okay. 35 out of 429 reviews
Rating 4 - Poor. 9 out of 429 reviews
Rating 2 - Terrible. 11 out of 429 reviews

Reviews

Verified

6/10 Okay

Nurbahiyah

The hotel was so crowded which makes the lift jam up. Waited so long just to get down.. in the end, my family went down by the staircase.
Stayed 1 night in Dec 2025
Verified

8/10 Good

JAEHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 괜찮음
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

CHIN LAM

Liked: Staff & service
Room condition can be improved. Staff helpful and courteous.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Ang Mohd Riduan Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was fabulous
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Yew Beng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff as a whole is extremely friendly, helpful and professional, everyone included. The buffet breakfast is very substantial and delicious. Location of hotel is excellent. Every where you want to go is just a short Grab ride away. The Grab rides are safe and affordable.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service

Quite ok

The hotel staff were all very friendly, and the three-bedroom apartment was nice and clean. The only issue was that the air-con was a bit noisy.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Zaidani

Liked: Staff & service
Apartment is run down. Should consider doing some renovation. Staff are very friendly.
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

Khoo

Liked: Staff & service

Great Service

Great service but 3 bedrooms apartment has no sound proofing from traffic and daily prayers. Furnitures are old.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Shahul

Liked: Cleanliness, property conditions & facilities, room comfort
Was a nice and comfortable experience at Aston
Stayed 2 nights in Jun 2025
Verified

4/10 Poor

Stephen James

Disliked: Property conditions & facilities, room comfort
the electricity at the breaker panel
Stayed 4 nights in May 2025
Verified

6/10 Okay

Sai Tim

Liked: Amenities
Disliked: Property conditions & facilities
This property where I stay: Shower head crashes. Swich for turning ON/OFF light outside toilet which cover come out. There's no face towels. Not a good location. There's no dinning shops nearby. Customer's Service is not good enough. Hotel's restaurant always full-housed for breakfast due to There's no other shops or restaurants to eat.
Stayed 2 nights in May 2025
Verified

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine, but they didnt have towrls by the pool. We were told to use our bath towels. Not ideal. Therexwas also no hand towels on our toom only large bath towels.
Stayed 2 nights in Feb 2025
Verified

8/10 Good

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was good n up to my expectations however I was disappointed that there were no hand towels and floor mat and non- slip bath mat. The toilet paper was also lacking-only half a roll in each toilet which was not sufficient for 4 people
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Garson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aston Batam has an amazing array of staff who attended promptly to all our requests. We stayed in a 3-bedroom residence apartment. The room was clean, tidy, and comfortable. There was an air conditioner in each room, and they provided a large 20L water cooler. The swimming pool was large enough to swim laps, which we did every morning. Breakfast was delicious with plenty of variety to satisfy even the pickiest eaters. All Grab drivers were familiar with the hotel's location. We had a fantastic time in Batam, and Aston contributed to our enjoyable stay. There were two minor issues with our apartment; the room and bathroom door locks did not lock seamlessly and the certain had a tear. As stated, these were minor.
Stayed 5 nights in Dec 2024
Verified

10/10 Excellent

Su Hia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This has been my go to hotel in Batam. Service is great as the staff are always ready to help you with your luggages and shopping bags when you arrive at the hotel. Room condition has gotten quite aged over the years, a make over and renovation will be great.
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff very helpful.
Stayed 1 night in Nov 2024
Verified

4/10 Poor

Ying Xun

Disliked: Property conditions & facilities
Check in time is 2:00pm but I can only check in at 4:30pm due to the room was not prepared yet,I wait at the lobby for one hour,hope improve
Stayed 2 nights in Nov 2024
Verified

6/10 Okay

Rina

Liked: Staff & service

Run-Down apartment but still comfortable

The stay was okay, acceptable. Book a junior one bedroom apartment. The apartment was run down, dull and not that clean. What i suggest to the hotel, is that do a repaint to the wall. Change the sofa, as its all so old, prepare a garbage bag for customer to use.put more deco to the apartment so that it wont be dull anymore
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Sin Yee

Liked: Cleanliness, staff & service
Overall is good.
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

adibah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room is alright. There is an international electrical outlet for your plugs. No usb outlet. Buffet's good. I love the herbal bar. Gym's good, big, though rowing machine spoilt. I came for their tub. Though they fixed it the hot water came out like piss at first. Made me not wanna use the tub anymore.
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Kristine

Junior suite is not good

We stayed in this hotel a few times but this is the first time for junior suite which happened to be in the apartment side. The cleanliness and maintenance of room is not up to standard. The plates and cutleries are dirty and no dishwashing liquid provided. The fridge doesn't get cold. There is no hand towel and bathrobes. I had to call 2x to get it. The design of the bathroom is bad. There is no division between the lavatory and the shower. I'm always worried the water will get to the hairdryer. The drain is very slow when you shower so there's water everywhere. The wifi password indicated in the room card they provide you during check-in is not correct. Staff in the reception area are friendly, no issues there. The check-in/out is fast.
Stayed 2 nights in Aug 2024
Verified

6/10 Okay

Nur Mohammed

Liked: Cleanliness, property conditions & facilities, room comfort

System down? Hmm...

Greeted with a smile from the frontliners. From security to reception very welcoming. Well done. During checking in process, i was told that their system was having some issues and im told to wait. 45 minutes later my wife check with the reception staff and finally we are able to check in and straight to our room. Cleanliness was good. Im impressed with the wifi connection. Breakfast was not bad but was not good either. Was at the dining hall around 6.10am but some of the live food station was not in operation. Food choices is okay but there are still many room for improvement. This is my first time here and i hope it can be better next time . Overall its a pleasant stay. I hope i can see some improvements if i return for another stay. Keep it up.
Stayed 2 nights in Aug 2024
Verified

2/10 Terrible

Wesley

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Management must seriously look at the front office behaviour, my bed sheets were dirty and I request for a change of bed sheets the next day, it was through my shock that the front office staff said that I had to pay RP50,000? why would you charge clients for washing of the bed sheets when it is not the clients issue? I stayed many times and cannot believe that this is how aston treats their long term customers, becareful of front office staff trying to scam hotel guest
Stayed 2 nights in Jul 2024
Verified

2/10 Terrible

Kurniawati

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
**Length of Stay: 1 night (25-26 May 2024)** Rating: ★★☆☆☆ (2/5) I recently stayed at Aston Pelita Batam for one night, from 25th to 26th May 2024. Unfortunately, my experience was far from satisfactory, especially due to an unsettling incident and the unhelpful attitude of the night front desk staff. On the night of 25th May, we experienced a bizarre episode in our room, number 804. Around 11 PM, the kettle in our room inexplicably boiled by itself three times. This eerie occurrence made us feel extremely uneasy, prompting us to leave the room immediately. Seeking assistance, we approached the night front desk staff, hoping for a swift resolution to our predicament. Despite my crying for help and requesting to change rooms, the staff insisted that all rooms were fully booked and offered no solution or remedy. Due to the lack of support, we ended up bunking with our friends in room 830 for the remainder of the night. To add to the frustration, when I called the front desk in a panic to request extra towels to be sent to our friends' room (since we left abruptly without even taking a shower), the staff hung up on me. This lack of empathy and support was incredibly disappointing. This incident significantly marred our stay. While the hotel may have other redeeming qualities, the unsettling experience in room 804 and the unhelpful response from the night staff
Stayed 1 night in May 2024
Verified

2/10 Terrible

May Lin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hiteo with NO heater. Change to service apartment after waiting for 2hrs longer late check in. Worst with shower room flooded. Wet floor in the bathroom which is very dangerous slippery to use the toilet as it is no partion to seperate. Using hair dryer stick on the wall with wet slippery floor in the bathroom it is very dangerous. Staff at the house keeping Using malay language to scold us stuip to come here for whay. How rude it is and they think we dont understand malay? Unsafe and dangerous with this hotel which i will never ever stay.
Stayed 2 nights in Apr 2024