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"Lovely friendly staff excellent location hotel has lots of character"

"Little issue with the room when we arrived. Resolved straightaway. Only when you have problems do you find out how good the staff are. Bravo. Our 3rd visit and it will not be our last."

"Very impressive hotel within Deganwy marina, very friendly staff at check in, our room was excellent, spacious and had everything we needed, amazing view from the balcony of the estuary, Conwy Castle and the various sea birds. Food in the bar was good quality in relaxed surroundings and the staff were very attentive and made for an enjoyable evening. We enjoyed the pool and spa, not the biggest spa but had enough to do, we did a spa package which included lunch which was very nice, on our way to the room we found a relaxation room for spa guests which we didn’t know about. Enjoyed our breakfast in the morning, plenty of cereals, fruits, pastries, juices etc and an amazing cooked breakfast, staff again were excellent as were the staff when we checked out. Overall a very enjoyable time, the staff made for excellent stay would definitely recommend."

"Nice"

"Lovely staff, decent clean rooms"

"Always ask for a sea view room our room was a superior room fab outstanding room beds so comfortable "

"Manager on the desk went out of his way to make up for the fact that I 1. Missed breakfast on day 01 as I didn’t realise breakfast was included 2. I didn’t get much sleep on the first night due to a very noisy person above my room late at night & early in the morning. He straight away moved me to a better , bigger double room and got chef to do me a cooked breakfast to go and even. Packed lunch ! Would definitely stay again :) "

"Staff all lovely and very helpful. Everyone was very kind to our little one. Beautiful location with handy parking, and a lovely room. On site restaurant was also very good."

"Great 3 night stay over the weekend. Spotless room and lovely staff. We loved the hotel. Well done to all concerned."