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施設は新しく清潔感があります。朝食付きでしたが 朝に対応してくれるスタッフが少数だったため、時間がかなりかかりました

Lovely hotel stay. Restaurant, bar and room service was great. Centrally located and near the Katy trail. Only complaint is the pillows were not comfortable for us. Will return but will bring pillows next time.

This place is one of worst apartments we have rented from. Per email we’re supposed to have code for the key box 72 hours. Then it said 30 mins before check in. No code was ever given. We had to then call 4 numbers to even a property manager to let us in. When you walked into apartment all you could smell was weed. We finally got into apartment at 345. We change clothes and head to pool for an hour. Which there is no signage or map to property any where. Mind this is why rented this space for weekend was to be able to relax at the pool only to find out it was chain shut down. When asked the manager on text because your contact info didn’t have enough service mind that was supposed to be 24/7. Now let’s go sercuirty. While showering to get ready for the evening I hear a knock on the door. I’m in the middle of the shower and didn’t answer it. My people were inside the apartment the maintenance man walked in apartment. And was knocking on the bathroom door. If this a not a violation I don’t know what is. To find out he was in wrong apartment. Now let’s go main security issue. The main door doesn’t lock. You shut the door and you can open right up with no keys. The bedroom door have key on the living room side but no way to lock it on inside so we are having to secure all belongs 24/7 because our apartment doesn’t lock or even the bedrooms. How well do you think you could sleep. Let talk about the little details. Have you actually tried to sleep on bed ?

A rather “interesting” experience. Unorganized. Hotel is new (think they said opened a week ago). Probably expedited to open before the World Cup games in Dallas. Ball room wasn’t ready (bunch of boxes piled up which isn’t a great visual for guests). Rooms on first floor weren’t ready either. In room phone didn’t work. No access to call front desk from your room. Numbers displayed on in room tablet leads you to call center. Ordered in room dining. Tablet didn’t work. Insufficiently trained staff. Had to order with restaurant directly which I asked for menu to a waiter; instead saw him chilling with his colleagues. Bartender was very nice and was able to promptly help. Didn’t get my food for a hour or so, and had to go back down to venue (as phone numbers don’t work). Food was delivered to wrong room. Ended up eating lukewarm food. False fire alarm went off TWICE. Once at midnight and 7am. Came back from World Cup game exhausted and went straight back to my room. My keys didn’t work… had to go back to front desk to get it reactivated. Didn’t get room cleaning while I was away. Amenities: would be nice to have cups in the bathroom… toothbrushes would be nice too… Didn’t get room cleaning after I asked them to come back later (came to clean room at 10am..) Should be more organized as they should know most of their guests are going to World Cup games (should know when guests are away)…