外観

ステイブリッジ スイーツ アトランタ エアポート IHG ホテルの口コミ

3 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 816 件の口コミ中 523 件が非常に良い" "
評価 8 - 816 件の口コミ中 194 件が良い" "
評価 6 - 816 件の口コミ中 51 件が普通" "
評価 4 - 816 件の口コミ中 25 件が不満" "
評価 2 - 816 件の口コミ中 23 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

9.0/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

ikuo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
前泊
空港までのアクセスが良いです。
2019 年 7 月に 1 泊滞在

4/10 (不満)

Nicky、Japan

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

8/10 (良い)

latoya

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Other than not having a pool the hotel is great
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Lakesha

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent Service
2024 年 5 月に 3 泊滞在
JCからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you so much for the high praises Lakesha. We are so glad you enjoyed your stay with us and we look forward to your next stay with us.

8/10 (良い)

latoya

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Never saw a mini golf at a staybridge. Really didnt like the fact that the hotel was under construction and didn't have a pool
2024 年 5 月に 1 泊滞在
JCからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you so much for your feedback Latoya, we do apologize for any inconvenience you may have experienced while we update our lobby to better serve guest; unfortunately we never had a pool and it is not likely that we ever will. I hope aside from these inconveniences that you will stay with us again in the near future once our lobby is complete.

10/10 (非常に良い)

Jonathan、Austin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
JCからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you so much for providing us feedback from your stay. We are so happy you enjoyed your stay with us and we look forward to any of your future stays with us.

10/10 (非常に良い)

Wesley

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Some construction still in the lobby, but they disclosed that before reservation was made. As of 5/15/24, looks like just the front desk area is unfinished. Staff were SUPER friendly! Very close to airport.
2024 年 5 月に 1 泊滞在
JCからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you so much for your compliments and for taking the time to provide us with your feedback. Hopefully by the end of June we will be complete with the lobby renovations. We look forward to your future stays with us.

6/10 (普通)

John

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
4th person in line and took 40 minutes to check in. One junior member of staff was overwhelmed. Poor reflection on IHG and their training programmes
2024 年 5 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 5 月 13 日)
We sincerely apologize for the inconvenience you experienced during check-in. Your feedback is invaluable as it helps us improve. Rest assured, we're addressing this issue to ensure a smoother experience for our guests in the future. We hope for the opportunity to make this right on your next visit.

10/10 (非常に良い)

Cathy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very helpful
2024 年 4 月に 1 泊滞在
JCからの返信 (投稿日 : 2024 年 4 月 26 日)
Good Day Cathy,Thank you so much for your feedback on our team members. They strive to always make sure our guest feel comfortable and welcome. We hope that your stay with us was just as great and we look forward to serving you in the future.

8/10 (良い)

CHRISTIANE

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was super friendly and accommodating. The hotel itself was under construction in the front entry way which caused congestion when trying to get around other guests checking in or out. The room was comfortable and quiet.
2024 年 4 月に 1 泊滞在
JCからの返信 (投稿日 : 2024 年 4 月 23 日)
Good Day Christiane,It was a pleasure meeting you and I'm so glad to hear that you enjoyed your staff with us even though we are in the process of remodeling. Hopefully the next time your with us there will be less confusion when checking in.

8/10 (良い)

Alan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
no light in the closet; not enough bed covers, no night lites, WAY too much indoor construction going on causing many major detours to get to and from the room.
2024 年 4 月に 1 泊滞在
JCからの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you so much for your feedback. We do apologize for the inconvenience that our Lobby renovation is causing. We are in the first stages of updating our entire property so we can better serve guest and address those same issues that you have brought up. Once the new flooring is done there will no longer be any detours that will need to be taken. Thank you so much for your patience and we look forward to having you back with us with less updated occurring.

8/10 (良い)

Lakisha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
JCからの返信 (投稿日 : 2024 年 4 月 2 日)
Good Day Lakisha!We are so glad you enjoyed your stay with us. Feel free to reach out on what you think we could of done better.We look forward to serving you on future stays.

6/10 (普通)

Sunho

2024 年 3 月に 2 泊滞在
JCからの返信 (投稿日 : 2024 年 4 月 19 日)
Good Day Sunho!Thank you so much for taking your time to leave us feedback. We do apologize that your stay with us was perfect, feel free to reach out to us and let us know what we can do better. Thank you again and we look forward to any future stays!

2/10 (非常に不満)

Gisela

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a bad experience we had a late flight and when we arrived, the lady just said "they" had switched us to the hotel next door, when we got to the other hotel the rooms did not have a sofa bed and we were 5 people we had to rent an extra room at the last minute since we had prepaid our stay. Even though the other hotel was nice enough no one wants that inconvenience at 11 oclock at night after a long day of travel.
2024 年 3 月に 1 泊滞在
JCからの返信 (投稿日 : 2024 年 3 月 26 日)
Good Day Gisela,I would like to apologies to you on how the news of the move was delivered to you and that we had to relocate you to another property. We were having issues with a floor and had to relocate some guest. It's definitely not an excuse for how things were handled but we thought it was the best way to ensure you were comfortable and since it was an issue on our end we did cover the stay at the second location. You should be able to get your money back from Expedia for you original booking. I do apologize that we failed to properly accommodate your party at the second location.We hope in the future that you would give us the opportunity to serve you again.

10/10 (非常に良い)

Monica

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very quiet and private location. Breakfast buffet was also served and the food was good. My suite was clean and comfortable.
2024 年 2 月に 3 泊滞在
JCからの返信 (投稿日 : 2024 年 2 月 28 日)
We are so glad you enjoyed your stay with us. On your next stay with us hopefully you will be around to enjoy our evening Social that occurs during the week. We look forward to serving you again.

6/10 (普通)

LaDonni

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was overall good
2024 年 1 月に 2 泊滞在
JCからの返信 (投稿日 : 2024 年 2 月 9 日)
Thank you so much for your feedback. We are so glad you had a good stay with us. Please feel free to let us know how we can improve and would would of made your stay great. We look forward to serving you during your next stay.

10/10 (非常に良い)

Randy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay of 7 nights was very good, the staff is very friendly and solved all of our needs. Breakfast was abundant and with fair enough options. As a big perk you get Monday, Tuesday and Wednesdays Wine, beer and some snacks like burguers, nachos, chicken strips, etc, from 5:30pm to 7pm happy hour. We were pleased for the fantastic stay, thank you.
2023 年 12 月に 7 泊滞在
JCからの返信 (投稿日 : 2024 年 1 月 9 日)
Thank you so much for the high praises, I will definitely pass on the praises to our team. We are so glad that you enjoyed your stay with us and we look forward to any future stays with us.

6/10 (普通)

Bree

家族旅行
気になった点 : スタッフとサービス
Front desk staff (Destiny) was rude and not helpful. Our room did not have enough pillows, blankets, and towels and she acted like we were an inconvenience for asking for what we needed. We could also tell our room was not cleaned properly….. hairs in the shower some black powder on the counters (I have know idea what that would even be) Plus the front desk should either stay at front desk and out of the back room or have a bell or camera to allow them to see people waiting at the front desk. We waited for ever to even be greeted. Breakfast was pretty darn good though. When we were trying to leave you have to be let out of a gate and we kept pressing the button for them to lift the gate and know one was responding for over 20 mins so we ended up having to go in and ask ( and it was not because they were busy)
2023 年 12 月に 1 泊滞在
JCからの返信 (投稿日 : 2024 年 1 月 4 日)
Happy New Year! and thank you so much for sharing your experience with us. This is truly unusual behavior for both our Front Desk Staff and Housekeeping. We will look into it and make sure that this is not the norm at our property. I do apologies that your stay with us was not as excellent as it could be. I want to apologize for the gate as well, we have been experiencing some technical issues and they are currently being worked on.I will definitely forward you praises on to the Food and Beverage department we are so glad you enjoyed the breakfast.We having you back with us in the near future and look forward to giving you a better experience with us.

10/10 (非常に良い)

carlos

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect place to stay for a short visit to ATL
Great little hotel, close to the airport, all the amenities I needed
2023 年 12 月に 2 泊滞在
JCからの返信 (投稿日 : 2024 年 1 月 3 日)
Thank you so much for staying with us and we are so glad that you had such a great stay with us. Feel free to reach out to us if you need to and we look forward to all your future stays.Happy New Year!

4/10 (不満)

Berend

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
The rooms are way overpriced for what you get. First impression was bad due to the attitude of the frontdesk person (Melonie). She didn't know much, was not helpful and it was obvious she didn't want to deal with customers. This is an older hotel - it can is seen with the wear and tear on the rooms and outdated decor. Have stayed at IHG hotels before and this is way below thier standard.
2023 年 11 月に 2 泊滞在
JCからの返信 (投稿日 : 2023 年 12 月 8 日)
We are so sorry that your stay with us was less than ideal, we are definitely an older product but our housekeeping and maintenance are very thorough when it comes to the upkeep and cleaning. We would also like to apologize that you had that interaction with one of our staff members, it is absolutely not the typically experience at our property. We look forward to having your next stay with us and we look forward to giving you an exceptional service.

10/10 (非常に良い)

KaTrina

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean, friendly staff, great breakfast and overall nice hotel
2023 年 11 月に 1 泊滞在
JCからの返信 (投稿日 : 2023 年 11 月 14 日)
We are so excited that your stay with us was great. I'll be surer to pass on your compliments to our team members throughout the property. Feel free to let us know if you have any other feedback for us and we look forward to your future stays with us.

2/10 (非常に不満)

Alia

良かった点 : 清潔度、スタッフとサービス
2023 年 10 月に 7 泊滞在
JCからの返信 (投稿日 : 2023 年 11 月 14 日)
We apologize that your experience with us was less than ideal. When you have a moment feel free to contact us to let us know what we can do better and how to make your next visit with us amazing.

10/10 (非常に良い)

Ryeesha

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
JCからの返信 (投稿日 : 2023 年 10 月 31 日)
Thank you so much for your feedback. We are glad to see you enjoyed your stay with us and we look forward to your next stay.

10/10 (非常に良い)

MARKETA

2023 年 10 月に 2 泊滞在
JCからの返信 (投稿日 : 2023 年 11 月 9 日)
Thank you so much for staying with us and we are glad that you enjoyed your stay. We look forward to any of your future stays with us

10/10 (非常に良い)

Ilene

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like that it had a free shuttle that got you to and from the airport. There was free breakfast. The staff was very friendly. There were restaurants in walking distance near by. Overall, I enjoyed my stay at Staybridge Suites Atlanta Airport.
2023 年 10 月に 4 泊滞在
JCからの返信 (投稿日 : 2023 年 10 月 17 日)
Thank you so much for your feedback and we are so glad that you enjoyed your stay with us. We look forward to serving you in the future.

10/10 (非常に良い)

Denise

カップルで旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Never stayed anywhere wher the water in the toilet was heated, so if that was not supposed to be that way, you may want to check that out
2023 年 10 月に 4 泊滞在
JCからの返信 (投稿日 : 2023 年 10 月 8 日)
That is Interesting! Thank you so much for the feedback! I'll pass it on to our maintenance team. I hope you enjoyed your stay with us and we look forward to your next stay with us.

8/10 (良い)

Cindy M

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
JCからの返信 (投稿日 : 2023 年 10 月 8 日)
Thank you so much for your feedback. We hope that you enjoyed your stay with us and look forward to your future visit.

10/10 (非常に良い)

Steve

Everything
2023 年 9 月に 3 泊滞在
JCからの返信 (投稿日 : 2023 年 10 月 3 日)
I'm so glad you enjoyed your stay with us. We look forward to serving you during your next stay with us.

8/10 (良い)

Melissa

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very nice, super quiet, just needed a few things
The hotel room was very nice, clean and quiet, but there aren’t enough mirrors or proper lighting to allow 3 women to get ready at the same time! Also, the hide-a-bed was awful.
2023 年 9 月に 4 泊滞在
JCからの返信 (投稿日 : 2023 年 9 月 27 日)
Thank you so much for your feedback. I'll pass along that information to housekeeping and our maintenance teams. We do apologize that your stay was not the best but we look forward to making your next stay with us amazing.

10/10 (非常に良い)

Scott

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 2 泊滞在
JCからの返信 (投稿日 : 2023 年 9 月 26 日)
We are so glad you enjoyed your stay with us. We look forward to your next stay with us

10/10 (非常に良い)

ifeoma

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay
It was a great stay staff very friendly respectful and professional celebrated my 54th Birthday all staff very accommodating
2023 年 9 月に 3 泊滞在
JCからの返信 (投稿日 : 2023 年 9 月 19 日)
Happy Belated Birthday! I'm so glad you enjoyed your stay with us and we hope to see you again soon!

10/10 (非常に良い)

Lorie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Room was good size. Plenty of room. Bed very comfortable. Staff friendly. Great room if you are traveling with a family and need to cook.
2023 年 9 月に 1 泊滞在
JCからの返信 (投稿日 : 2023 年 9 月 19 日)
We are so glad you enjoyed your stay with us and that the room was what you were looking for. We look forward to your next stay with us

6/10 (普通)

briana

家族旅行, 小さなお子様連れの家族旅行
We weren't able to get a staybridge shuttle from airport to hotel, waited over 40 minutes and none ever showed up. Front desk wasn't clear about policies, info, or procedures. Not very friendly or helpful. Driver (michael?) Was rude.
2023 年 9 月に 1 泊滞在
JCからの返信 (投稿日 : 2023 年 9 月 19 日)
I am so sorry that was the experience you had with us. We are training some new team members currently and I apologize that they did not have the information you needed. We have also informed the shuttle company of your experience with the driver. Once again we apologies your stay wasn't the best but we look forward to exceeding your expectations with us during your next stay.

10/10 (非常に良い)

Jerry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was very helpful and polite
2023 年 9 月に 1 泊滞在
JCからの返信 (投稿日 : 2023 年 9 月 19 日)
I'm so glad you enjoyed your stay with us. We look forward to you staying with us again.

10/10 (非常に良い)

Jenna

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Hotel!
The stay was great! Comfy beds, clean room, and the breakfast was phenomenal! I’ve never had such a delicious free breakfast at a hotel before this one! There was a variety every day and a good amount of choices for everyone. The bathrooms came with full size bottles of shampoo and conditioner, as well as body wash, lotion, and hand wash. This hotel is a must stay in Atlanta!
2023 年 8 月に 4 泊滞在
JCからの返信 (投稿日 : 2023 年 9 月 19 日)
We are so glad you enjoyed your stay with us. I will pass on the high praises to our Food and Beverage Department. We have been working on our breakfast with feedback from guest like you so we are really happy that you enjoy it. We look forward to your next stay with us.

8/10 (良い)

Percy

良かった点 : 清潔度、スタッフとサービス
2023 年 8 月に 2 泊滞在
JCからの返信 (投稿日 : 2023 年 9 月 19 日)
Thanks for your feedback. We look forward to serving you again in a future stay!

8/10 (良い)

Reyna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Me gusto la limpieza y la comodidad de las camas y el desayuno esta buenos ☺️
2023 年 8 月に 1 泊滞在
JCからの返信 (投稿日 : 2023 年 8 月 29 日)
Thank you so much for your feedback! We are so glad you had a great stay with us. We look forward to serving you again in the future.

10/10 (非常に良い)

Michelle、Sacramento

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful place to stay
2023 年 8 月に 1 泊滞在
JCからの返信 (投稿日 : 2023 年 8 月 16 日)
We are so thrilled that you enjoyed your stay with us and we look forward to your future stays.

10/10 (非常に良い)

Nakecha、Maple Heights

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The airport shuttle was convenient, the staff was friendly and helpful. The property was clean and family friendly. Thr breakfast was a plus, i will stay again!
2023 年 7 月に 3 泊滞在
JCからの返信 (投稿日 : 2023 年 8 月 16 日)
Thank you so much for your feedback. I will pass your compliments along to our staff. We are so thrilled that you enjoyed your stay with us and we look forward to your future stays.

10/10 (非常に良い)

Ivan

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2023 年 7 月に 1 泊滞在
JCからの返信 (投稿日 : 2023 年 7 月 28 日)
We are so glad you enjoyed your stay with us. We look forward to having you stay with us again.

10/10 (非常に良い)

Miguel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El olor dentro de la habitación.
2023 年 7 月に 4 泊滞在
JCからの返信 (投稿日 : 2023 年 8 月 1 日)
Thank you so much for your feedback and I hope you enjoyed your stay aside from that issue. I'll pass your input along to housekeeping. Thank you.

8/10 (良い)

Kristie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 3 泊滞在
JCからの返信 (投稿日 : 2023 年 8 月 1 日)
Thank you for your feedback. We strive for greatness and will take your feedback into consideration as we improve. We hope you enjoyed your stay with us and look forward to having you with us again.

10/10 (非常に良い)

Yilin

2023 年 7 月に 1 泊滞在
JCからの返信 (投稿日 : 2023 年 8 月 16 日)
Thank you so much for your feedback. We hope you enjoyed your stay with us and hope to see you at the Staybridge Suites Atlanta Airport again!

8/10 (良い)

Brandon

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved the police security. Right off interstate. Right near all airport needs. My only negative was the toilet seat was too small for toilet so we hovered our entire stay. Nothing wirse than seeing the toilet. Room was clean and facility is nice.
2023 年 7 月に 1 泊滞在
JCからの返信 (投稿日 : 2023 年 8 月 1 日)
Thank you so much for your feedback, I'll pass this information on to our maintenance team. We are so glad that you enjoyed your stay with us despite that and we look forwarding to your next stay with us.

10/10 (非常に良い)

Marche

2023 年 7 月に 1 泊滞在
JCからの返信 (投稿日 : 2023 年 8 月 16 日)
Thank you for the stellar feedback and we are happy your stay with us was pleasing. We look forward to serving you again on a future stay.

10/10 (非常に良い)

Nancy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very friendly staff
2023 年 7 月に 1 泊滞在
JCからの返信 (投稿日 : 2023 年 7 月 21 日)
Thank you so much for your compliments. I will pass it along to our team. We are so glad you enjoyed your stay with us and we look forward to seeing you again soon!

10/10 (非常に良い)

Ngina

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great experience. Room was nice. The cucumber/mint water & pantry in the lobby & the breakfast options put this hotel over the top. I only which there were more vegan options.
2023 年 7 月に 1 泊滞在
JCからの返信 (投稿日 : 2023 年 7 月 20 日)
Thank you so much for your feedback. We are so glad you enjoyed your stay with us. I'll pass your comment about more vegan options to our Food & Beverage Depart, we really appreciate your input. We look forward to you staying with us again.

8/10 (良い)

Lorie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 1 泊滞在
JCからの返信 (投稿日 : 2023 年 7 月 21 日)
Thank you so much for your feedback, we look forward to seeing you again soon!

10/10 (非常に良い)

Dinah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Impromptu Travel
Very last minute trip. After I saw the reviews in comparison to other hotels in the area, I decided this would be the place and it did not disappoint. Very clean, quiet, the location was great if you like walking to mingle or get a bite to eat, and I love that it was safe parking. The bed was comfortable for me but a little hard for the hubby, otherwise, I would definitely come back.
2023 年 7 月に 1 泊滞在
JCからの返信 (投稿日 : 2023 年 7 月 12 日)
We are so pleased that you enjoyed your stay with us. Hopefully we will have a bed that will be comfortable for both of you the next time you're with us.

4/10 (不満)

Robert

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Hot Hot HOTTER
They have it were you can not cool the room. This is horrible in the Georgia summer months.
2023 年 7 月に 3 泊滞在
JCからの返信 (投稿日 : 2023 年 7 月 12 日)
We apologies for failing to meet your expectations. Usually issues like that are easily resolved by the front desk team or any of our staff so I apologies that we failed to fix it for you. We look forward to exceeding your expectations the next time you stay with us.