2/10 (非常に不満)
Ronald
カップルで旅行
2025 年 6 月 19 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
When we were searching Expedia, this property looked good to us, so we booked for 7 days and paid in advance. We were very surprised to see how the property is in reality. After one night in a horrible first floor room we tried to get a refund, but not possible. The manager kindly gave us a somewhat quieter room on the second floor. Here is a short list of problems we encountered: the refrigerator in our first room sounded like a diesel truck and wasn't cold. The pool was closed the entire week of our stay. The hallway to our room was dirty and not vacuumed once. The floors in our room were dirty. There are zero utensils in the room even though there is a kitchenette. There was no breakfast as advertised, only coffee and hot water with condiments for coffee. We learned that the majority of the facility is rented out as low income housing for families with kids. We then learned that granola bars and oatmeal packets are provided, but the families get an early start and the minimal breakfast provided is gone. On two days there wasn't even coffee at 7:30am. The residents bbq and smoke weed in the parking lot after their work day and on the weekend. The manager was very friendly and tried her best under the circumstances not in her control.
Ronald
2025 年 6 月に 7 泊滞在