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"Funny how the little things matter the most when it comes to rating a hotel. I liked everything about this hotel except 1 thing! Bad pillows mean a bad night of sleep and when you just got off the “red eye” from the US, the pillows need to be soft and comfortable, they weren’t. They were flat and hard! Think about the difference between a nice dinner roll and a plain white cracker!"

"The room was too small; there was little room to move around or store your luggage. The room was very clean with really nice bath towels. It was walking distance to restaurants for food."

"Very welcoming and friendly reception staff and made our stay memorable and even more special!"

"Such a lovely boutique hotel-- with a charming green garden in the back, Michelin- recognized restaurant on site, a great bar with innovative cocktails, and a nice well-ventilated gym with equipment in good condition. Rooms are lovely-- I had a garden view and the ambience was very tranquil. Good shower, nice bathroom, comfortable bed, and quiet. Happen to stay during Mother's Day U.K. and received an unexpected bouquet of flowers and complimentary glass of prosecco in the evening-- which was just lovely. And really must recommend the roast beef and Yorkshire pudding-- absolutely delicious and not heavy in any way. Hotel is easy to get to-- just steps away from Earl Court tube stop. Highly recommend and look forward to returning again soon."

"Large hotel, interior a bit dark. Long walk to lift/ room, friendly, nice restaurant, "

"Excellent staff and good clean room "

"Fast free internet, friendly helpful staff, great buffet breakfast"

"Nice location"

"Staff were very friendly, and the hotel very convenient before/after a flight. Rooms were clean and have great runway views if you book this type of room. Fridge was very useful too. Restaurant prices are very expensive, so we popped to M&S within the airport and stocked the fridge up with a few bits. "