4/10 (不満)
Liam
家族旅行
2025 年 7 月 29 日
良かった点 : 清潔度、施設のコンディションと設備
They do not allow 3 adults in their large rooms with 2 double beds. This was not clear to me while making my booking on Expedia. They claimed this is due to fire insurance. Be that as it may, the room is plenty big, it could comfortably house 4 adults. If this policy has zero exceptions, that is fine but how they handled it was not pleasant. Can I cancel the room? Sure but you will be charged the entire full price of your stay regardless. The only option I was presented with was booking an entire other room for our 3rd guest in our party for 800 euros. I felt forced into spending a lot more money and did not feel taken care of in any way. It would have been nice if they could have worked some kind of a deal (maybe downgrade the big room to 2 smaller rooms and charge less, or food vouchers or something). I just felt squeezed for money and dissatisfied. The rooms are nice but if you want more than 2 adults in your double bed room book somewhere else.
Liam
2025 年 7 月に 4 泊滞在
