Ansal Plaza

My wife and I were disappointed to see that the room was not cleaned to our liking. The bed had hair in it which made me think that they didn't change the sheets. I asked for the sheets to be changed and they changed it. The bathroom was not cleaned properly. There were watermarks on the mirror, the base of the toilet was not clean, there was clearly visible calcium deposits on the shower head and other metal fixtures. The walls of the shower were not cleaned. The toilet seat was not tightened properly so it was crooked and leaned to the right side of the toilet until I fixed it. Overall I was extremely concerned about the complete lack of effort. Things that were left not done were baffling. 5 mins of cleaning would have made a world of difference. I didn't try the food because if the room wasn't clean then I couldn't trust the food either. The only positive was the roof deck area. It was nice looking and a good place to relax.

A brilliant hotel if you are travelling to or from Delhi airport. The hotel was well located, modern and very clean. We had a family room which was spacious and well equipped, comfortable and very clean. The rate included an evening buffet meal as well as breakfast and complimentary airport pick up or drop off which I had not realised and this made it very good value for money. The staff were really friendly and welcoming - on the last night of our holiday our children wanted takeaway pizza and the wonderful staff arranged this for us. Service was excellent and the breakfast was very good. On our way to the airpot my husband realised he had left a bag in our room! We did not have time to turn round and sit in traffic back to the hotel so they sent out another driver to meet us with the bag, really outstanding service which saved us missing our flight!