バーベキュー / ピクニック エリア

ヒルトン アナハイムの口コミ

4 out of 5
ヒルトン アナハイム
777 W Convention Way, Anaheim, CA

口コミ

8.0

とても良い

評価 10 - 3452 件の口コミ中 1619 件が非常に良い" "
評価 8 - 3452 件の口コミ中 737 件が良い" "
評価 6 - 3452 件の口コミ中 524 件が普通" "
評価 4 - 3452 件の口コミ中 285 件が不満" "
評価 2 - 3452 件の口コミ中 287 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

7.8/10

設備とサービス

7.6/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Tomoya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2024 年 5 月に 3 泊滞在

6/10 (普通)

Naoaki

2024 年 4 月に 3 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for taking the time to share your feedback following your recent stay at the Hilton Anaheim. We appreciate your candid review and are glad to hear that there were aspects of your stay that you enjoyed.However, we are sorry to learn that we did not fully meet your expectations. Your comments are invaluable to us as they help us identify areas where we can improve. If you have specific suggestions or further details about what could have made your stay better, we would love to hear them. Please feel free to reach out to us directly at [contact information].We hope to have the opportunity to welcome you back in the future and provide you with a more exceptional experience.

10/10 (非常に良い)

Sota

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ディズニーから歩ける距離です。徒歩20分弱です。
2024 年 4 月に 3 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you so much for the glowing 5-star review! We're thrilled to hear that you had such a fantastic experience during your stay at the Hilton Anaheim. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted to know that we succeeded in doing so for you. We look forward to welcoming you back again soon for another wonderful stay!

10/10 (非常に良い)

HIROSHI

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフの対応が良かった
2024 年 3 月に 4 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you sincerely for sharing your experience following your stay at the Hilton Anaheim! Your 5 out of 5 star rating is greatly appreciated, and we're thrilled to have met your expectations.We are delighted to learn that you enjoyed your time with us and found our hotel facilities, amenities, and services to your satisfaction. Providing exceptional guest experiences is at the heart of everything we do, and your feedback serves as validation that we're on the right track.We look forward to the opportunity to welcome you back for another wonderful stay at the Hilton Anaheim. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.

4/10 (不満)

Hotta、joyo

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 1 月 5 日)
We are sincerely sorry to learn that your experience at Hilton Anaheim did not meet your expectations, as reflected in your recent 1-star review on Expedia.com. Your feedback is crucial to us, and we would like to express our apologies for any inconvenience you may have encountered during your stay.To better understand the specific issues you faced, we would appreciate it if you could provide more details about your experience. Your insights will assist us in addressing any shortcomings and enhancing our service for future guests.Our utmost priority is to ensure our guests have a comfortable and enjoyable stay, and we regret that we fell short in your case. If there's anything we can do to make amends or if you have additional feedback, please don't hesitate to reach out to our Guest Relations team directly.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 (非常に良い)

KENTA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
部屋は清潔でアメニティもしっかり揃っていますし、景色の良い部屋を希望したら想像以上に素晴らしい景色の部屋で大変満足しております。 他の地域の旅行でもヒルトンホテルがあれば愛用させていただきたいと思います。
2023 年 7 月に 6 泊滞在
Judy Feslerからの返信 (投稿日 : 2023 年 7 月 10 日)
Thank you for taking time to share your review and for your loyalty to Hilton Hotels. We are so thrilled to hear that you enjoyed your stay with us and look forward to welcoming you back again in the near future!

6/10 (普通)

AKIKO

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
ヒルトンオーナー会員について
チェックインの時に、ヒルトンオーナーにメールアドレスを登録してくれたので wi-fi が無料になりました。 登録番号もメールで届きました。 部屋のボトルウォーターを、オーナー会員は無料と書いてあったため飲んだら、1本5ドル×2=10ドル請求されてました。 ホテルにメールしましたが、まだ返信がありません。無料じゃなかったら飲まなかったのに。 連絡がつかなければ、返金してくれないのでしょうか。
2023 年 5 月に 1 泊滞在

4/10 (不満)

TOMOKO

2023 年 3 月に 1 泊滞在

8/10 (良い)

Hidenobu

家族旅行
良かった点 : スタッフとサービス、客室の快適度
2021 年 11 月に 3 泊滞在
Judy Feslerからの返信 (投稿日 : 2021 年 11 月 29 日)
Thank you for staying with us. We hope you enjoyed your time in Anaheim and will plan to visit us again in the near future!

10/10 (非常に良い)

KOHEI

2021 年 9 月に 1 泊滞在

10/10 (非常に良い)

Savannah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked the customer service and the options to eat within the hotel. I want to thank Evelina for her kindness and wonderful service upon my checking into the hotel!! She worked the front desk
2024 年 5 月に 1 泊滞在

6/10 (普通)

INDERJIT

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Rooms need to renovate the washroom are old not same as shown in pictures
2024 年 5 月に 3 泊滞在

2/10 (非常に不満)

Sasha

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
**DO NOT STAY HERE!!** this place is a nightmare, I am STILL waiting for my refund from the Hilton and Expedia. NO POWER for almost 3 days!! They lie, refuse to tell you the truth, don’t answer the phones and give you the runaround. I had an early checkin for my 10yr old son and I. This was his birthday present- going to Disneyland and what a joke this company is. We arrived and no Power except for the backup generators and emergency elevator- they had dollar store green glow sticks as lighting. The front desk employee stated the power just recently went off and would be back on shortly. Then I was told absolutely no early check ins and we would have to wait until 4pm. I am a single mother traveling out of state with my 10yr old son… they could care less. We checked our luggage in for them to hold- we had almost 5 hrs of NOTHING to do with no car. I called several times to what appears to be the local Hilton Anaheim hotel, but it’s just a switchboard call center who is completely worthless. When I was transferred to the Hilton Anaheim location- no one answered and repeatedly went to voicemail and it was full so you could not leave a message. When my son and I went back to the hotel around 4pm, still no power and the power went out at 5:15am! There was a riot, chair throwing, wall punching angry mob. My son was terrified and in fear of his life. I got us a new hotel with zero help from Hilton. They will not help you. It was so disturbing and so unsafe and scary. Terrifying
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Patrick

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff is very good, Asked for extra pillows ….got them right away
2024 年 5 月に 4 泊滞在

6/10 (普通)

maricar

カップルで旅行
It was walking distance to the convention center.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Sophia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stay here every time we go to Disney and it’s always a pleasant experience. Valet parking is nice but pretty pricey, I would self park- there’s plenty of spaces available in the parking garage and there’s elevators you can use that bring you down to the lobby if you park on the further end.
2024 年 5 月に 2 泊滞在

6/10 (普通)

MIGUEL

Too much noise
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Fernando、Los Angeles

出張, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
THERE WAS NO POWER AND THERES A HUGE DENTAL CONVENTION HAPPENING! You're a billion-dollar company worldwide and you don't have power in Anaheim California??? On the day you didnt have power, you moved our group which includes a sick person and a pregnant wife, to a hotel a third of a mile away! We booked a stay for 2 nights, next day, the hotel they moved us into kicked us out! NO ONE TOLD ME THAT THE SECOND HOTEL WAS JUST FOR ONE NIGHT ONLY! So back we went to you! We were tossed around in the middle of a convention! IT WAS VERY STRESSFUL TO SAY THE LEAST!!! I WILL NEVER BOOK IN HILTON EVER AGAIN HERE OR A YNWHERE IN THE WORLD!
2024 年 5 月に 2 泊滞在

2/10 (非常に不満)

Megan

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
First night the A/c in our room was out, so we had to switch to a 2 queen room because a king wasn’t available. They gave us a room with a balcony that was so disgusting with a view of the parking lot. The balcony had carpet on it that was peeling off. Then the second morning we woke up the power was out. We went to the parks that day and got home and the power was still out… the only option was to drive 30 minutes to a different hotel when we were leaving in the morning anyways. So after being at the parks all day we drove all the way home through the night because our room had no power and cold water
2024 年 5 月に 3 泊滞在

4/10 (不満)

Chris

出張, カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
I liked the proximity to the convention center. I did not like that my significant other and I had to consider going to our gym to shower. We could not take a luke warm shower or properly prepare for the event . This was the longest outage that i have ever been in , including in "3rd world "countries. If we were going to be awaken by a loud speaker, at least give updates on the status of the situation or even better direction on where to go. especially if thr concierge was probably inundated with calls
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

NATALIA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was very good actually, nothing to complain. Perfect like always. The area was super convenient for us because we were visiting Disney.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Chadwick

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel for the right price
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Jose Ruben

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Very nice hotel. A bit on the older side but well maintained. Fairly close to Disney. Very good service and dining.
2024 年 5 月に 3 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

10/10 (非常に良い)

Erik

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect place to stay when you're comimg to Disneyland
2024 年 5 月に 3 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

10/10 (非常に良い)

Cassidy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Ciaran

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

10/10 (非常に良い)

Danajean

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

4/10 (不満)

carlos

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Heater was not working turns out the valves were closed to the heather, filters were also dirty and room was very humid because of a water leak in the room next door to ours
2024 年 3 月に 3 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for bringing these issues to our attention. I sincerely apologize for the inconvenience you experienced during your stay with us. The conditions you described are certainly not up to our standards, and I regret that this impacted your visit.Our maintenance and housekeeping teams have been informed of your feedback, and we are taking immediate steps to address and resolve these issues. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we clearly fell short in this instance.Please contact me directly at [your contact information] so we can discuss your experience further and find a way to make it right. We value your feedback and hope to have the opportunity to welcome you back and provide you with the high-quality stay you deserve.

6/10 (普通)

Gurvir

2024 年 5 月に 1 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for taking the time to share your feedback following your recent stay at the Hilton Anaheim. We appreciate your candid review and are glad to hear that there were aspects of your stay that you enjoyed.However, we are sorry to learn that we did not fully meet your expectations. Your comments are invaluable to us as they help us identify areas where we can improve. If you have specific suggestions or further details about what could have made your stay better, we would love to hear them. Please feel free to reach out to us directly at [contact information].We hope to have the opportunity to welcome you back in the future and provide you with a more exceptional experience.

10/10 (非常に良い)

Jamie、Fremont

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 5 月に 1 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

4/10 (不満)

Taran

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was very dim and unclean. There was only one outlet in the entire room, which was in the bathroom - idk how they expect people to charge their phones? Also, the staff were rude in general.
2024 年 5 月に 3 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for taking the time to provide feedback on your recent stay at the Hilton Anaheim. I am truly sorry to hear about the issues you encountered during your visit.A dim and unclean room, insufficient outlets, and rude staff are not reflective of the high standards we aim to maintain. Your comments have been shared with our housekeeping and maintenance teams to ensure these issues are addressed promptly. Additionally, we will be conducting further training with our staff to ensure that every guest receives the courteous and professional service they deserve.Your comfort and satisfaction are our top priorities, and I regret that we did not meet your expectations this time. If you would be willing to discuss your experience further, please contact me directly at [your contact information]. I would appreciate the opportunity to make amends and ensure your next stay with us is a much better one.

4/10 (不満)

Breanna

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス
My husband and I did not enjoy this hotel. The staff wasn’t the friendliest. The rooms were very dark they only had lamps no ceiling lighting. They wanted to charge us $30 for early check in even though our room was ready. Their pool area was nice and clean. The restaurant inside the hotel was very good and the service was good in there as well.
2024 年 5 月に 2 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for sharing your feedback about your recent stay at the Hilton Anaheim. I’m sorry to hear that your experience did not meet your expectations, particularly with regard to our staff service and room lighting.We strive to provide a welcoming and comfortable environment for all our guests, and I apologize that we fell short during your visit. Your comments about the friendliness of our staff and the lighting in the rooms have been noted, and we will address these areas with our team to improve our guest experience.I’m glad to hear that you enjoyed our pool area and the restaurant services. It’s wonderful to know that these aspects of your stay were positive.We understand that the early check-in fee was frustrating for you, and I apologize for any inconvenience this caused. We appreciate your feedback and will review our policies to better serve our guests in the future.Should you choose to stay with us again, please feel free to contact me directly at [your contact information] so we can ensure a more pleasant and comfortable experience for you and your husband.

10/10 (非常に良い)

TAMARA、Scottsdale

.
2024 年 5 月に 1 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

8/10 (良い)

Feisal、Buda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 5 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for your review and rating of your recent stay at the Hilton Anaheim! We appreciate you taking the time to share your feedback, and a 4 out of 5 tells us you had a mostly positive experience.While we strive for perfection, we understand there's always room for improvement. Would you be willing to share what prevented your stay from being a perfect 5 out of 5? Knowing what fell short allows us to address those areas and ensure future guests have an even better experience.Even without specifics, we're glad you enjoyed your stay overall. We appreciate your business and hope to welcome you back again soon! Perhaps next time, with the insights from guest feedback like yours, we can provide you with a flawless 5 out of 5 experience.

8/10 (良い)

Jason

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our refrigerator didn't work and the ice maker on our floor was broken, but they fixed it quickly
2024 年 5 月に 2 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for sharing your feedback about your recent stay at the Hilton Anaheim. I apologize for the inconvenience you experienced with the refrigerator and ice maker. However, I am pleased to hear that our team was able to resolve these issues promptly.Your comfort is important to us, and we appreciate your understanding and patience. Should you have any further comments or need assistance during your next stay, please feel free to reach out to us directly. We hope to welcome you back soon and provide you with a seamless experience.

10/10 (非常に良い)

Karyn

家族旅行
It was a great stay for the dance competition we were there for. Staff was patient and friendly.
2024 年 5 月に 3 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

8/10 (良い)

Terri、Nooksack

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel was good. Huge DECA convention so a ton of loud kids running up and down the halls at times. ART was completely unreliable for getting to Disneyland. We ended up making the 20 min walk nearly every time because buses were not running or just came down to the round about and left without coming to the stop in front of the hotel. Would seriously reconsider staying here if the bus is part of your Disney plan.
2024 年 4 月に 3 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for your honest review of your recent stay at the Hilton Anaheim. We're glad to hear you found the hotel itself to be enjoyable.We sincerely apologize for the disruption caused by the large convention and the unreliability you experienced with the Anaheim Resort Transportation (ART) service. We understand how frustrating it can be when transportation plans are disrupted, especially when traveling with children.While we have no control over the ART system itself, we can offer some alternative solutions for future guests who may be interested in visiting Disneyland. We do have a concierge desk that can assist with arranging taxi service or ride-sharing options. Additionally, for those who are comfortable walking, the distance to Disneyland is indeed only about 20 minutes.We appreciate your feedback and will be sure to share it with the appropriate channels to see if there are any improvements that can be made regarding communication about ART reliability.We hope you'll consider giving us another chance in the future, perhaps during a time when there aren't any large conventions.

2/10 (非常に不満)

ningtao

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
service terribel
2024 年 5 月に 3 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for your review. While we're disappointed to hear your recent stay at the Hilton Anaheim wasn't a 5 out of 5 experience, we appreciate your feedback and take it very seriously.Understanding what fell short of your expectations allows us to improve. Would you be willing to share some details about your stay? Knowing what went wrong helps us address the issues and ensure future guests have a more positive experience.We strive to provide exceptional service and comfortable accommodations. If there's anything specific we can do to improve your perception of the Hilton Anaheim, please don't hesitate to let us know.We value your business and hope to regain your trust.

10/10 (非常に良い)

Raven、Barstow

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice!
2024 年 5 月に 1 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

4/10 (不満)

Maria

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The lobby is the only updated part of this hotel. There are stains all over the room carpet. The patio set on our balcony was missing parts and the carpet was lifted and scraped off in different areas. The furnishings are scratched up and dingy. The shower had poor water pressure. For the price you pay it isn’t worth it. The highlight of the hotel is it’s location. That and the housekeeping, they kept things stocked for us and did a great job with our room and were friendly and respectful of our things. Room service also came like it was door dashed from somewhere else? Just pay to stay somewhere else if you want to be able to relax in a place that feels clean and welcoming. These rooms aren’t it.
2024 年 5 月に 2 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for your feedback about your recent stay at the Hilton Anaheim. We appreciate you taking the time to share your experience, both positive and negative.We sincerely apologize that the condition of your room did not meet your expectations. We understand your frustration with the stained carpets, incomplete balcony furniture, scratched furnishings, and weak shower pressure. This is certainly not the standard we strive to provide for our guests, and we are taking your feedback seriously.We are currently in the process of renovating many areas of the hotel, and while the lobby is complete, it appears we haven't reached your room yet. We appreciate you acknowledging the excellent service provided by our housekeeping staff.To ensure your concerns are addressed, we would like to investigate further. Would you be comfortable sharing the room number you stayed in so we can prioritize renovations in that area?In the meantime, we would like to offer you a discount on your next stay with us, once the renovations are complete. We are confident you will find the updated rooms much more comfortable and enjoyable.Thank you for your understanding. We look forward to hearing from you and hopefully welcoming you back to a much-improved Hilton Anaheim in the future.

10/10 (非常に良い)

Jason

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good service
2024 年 5 月に 1 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

10/10 (非常に良い)

Madelyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

6/10 (普通)

Javier

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
The place is worn down, you can tell it’s been a while since it had any improvements. The rug in the room wasn’t as clean as though would like, the place in between the night stand and the wall had gummy bears and napkins from previous guests
2024 年 5 月に 3 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for your honest feedback about your recent stay at the Hilton Anaheim. We sincerely apologize for the worn-down feel of the hotel and the uncleanliness you encountered in your room.We understand how disappointing it is to find a room that isn't up to our usual standards. Your description of the dirty rug and leftover items from previous guests is unacceptable. We take cleanliness very seriously and will be addressing this issue with our housekeeping staff immediately.As we previously mentioned, we are currently in the process of renovating the hotel. We acknowledge your feedback about the worn-down appearance and want to assure you that these renovations address these concerns.Would you be comfortable sharing your room number so we can ensure a more thorough cleaning takes place and prioritize renovations in that area?In light of your experience, we'd like to offer you a [discount percentage] discount on your next stay with us, once the renovations are complete. We're confident the updated facilities will provide a much more comfortable and enjoyable experience.Thank you again for your feedback. It helps us identify areas for improvement and ensure future guests have a positive stay.

10/10 (非常に良い)

Annette

2024 年 2 月に 3 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

4/10 (不満)

Lafonda

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Under renovation with no prior notification. No water after 11:00 P.M. Hot water takes 5-8 minutes to heat up. Poor lighting in the room. Felt like we were filming a scene for the movie “Blow”.
2024 年 5 月に 3 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for your recent stay at the Hilton Anaheim and for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your visit.We understand your frustration with the lack of prior notification about the renovations. We strive to be transparent with our guests, and it's clear we fell short in this instance. We'll be reviewing our communication channels to ensure guests are informed about ongoing renovations that might impact their stay.The issues with water access after 11:00 PM, slow hot water, and poor lighting are unacceptable. We apologize for the disruption and inconvenience these caused. This is not the standard of service we aim to provide. We will be investigating these issues immediately with our maintenance team to ensure they are promptly addressed.We appreciate your reference to the movie "Blow." While we certainly don't want our hotel to resemble that film's setting, your comment highlights the shortcomings you experienced.Since renovations are ongoing, we understand this might not be ideal for a relaxing stay. To compensate for these inconveniences, we'd like to offer you a [discount percentage] discount on your next stay at the Hilton Anaheim, once the renovations are complete. We're confident the updated facilities will provide a much more comfortable and enjoyable experience.If you'd like to discuss your experience further or provide more details about the room number, please don't hesitate to contact us directly at [phone number] or reply to this email.Thank you again for your feedback. We value your business and hope to welcome you back to a significantly improved Hilton Anaheim in the future.

10/10 (非常に良い)

Amy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

10/10 (非常に良い)

Carrie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked the fact that this is a really secure safe place.
2024 年 4 月に 1 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

6/10 (普通)

Lori Jeanne

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We chose to stay at this Hilton as an alternative to options we’ve selected for Disneyland trips in the past. As a Hilton member I was frustrated that my status wasn’t worth anything since I’d booked through Expedia. Upon arrival, our first room smelled of mj. The front desk was able to quickly move us to another room, but the neighbor to that room spent the night screaming at someone over the phone…3am, 4am, 5am…good news is that I was up and ready for an early day at Disney as a result. It’s great that they have a Starbucks on premises, but the food at the Starbucks is HIGHLY inflated. Our Turkey Bacon sandwich was twice was it normally costs outside the hotel…we wondered why we had to reload the app several times. Two drinks and two sandwiches was more than our normal reload amount. The hotel itself is nice, the beds comfortable, the amenities supplied are great. Transportation to and from the park is fairly easy and reliable. You have to buy passes which sometimes they check and sometimes they don’t. Be aware that the shuttle back only operates until 30 minutes past closing of the park. I think this hotel is probably fine for most things, but I won’t use it again for Disneyland. I also will likely book direct through Hilton to be able to use my benefits.
2024 年 4 月に 5 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for your recent stay at the Hilton Anaheim and for taking the time to share your detailed feedback. We appreciate you considering us as an alternative for your Disneyland trip.We understand your frustration that your Hilton Honors status wasn't reflected when booking through Expedia. While some benefits may vary depending on the booking channel, we recommend contacting Hilton directly next time to ensure you receive all applicable member perks.We sincerely apologize for the inconvenience caused by the initial room smelling of marijuana and the disruptive neighbor in your second room. Our goal is to provide a relaxing and enjoyable stay for all guests, and we fell short in this instance. We will be sure to address these issues with our housekeeping and security teams to prevent similar situations.Regarding the Starbucks prices, we understand your point about the inflated cost of food items. While we do not have direct control over their pricing, we will share your feedback with the on-site Starbucks management.We're glad to hear you found the hotel itself to be nice, the beds comfortable, the amenities satisfactory, and the transportation to Disneyland fairly easy and reliable. The point about the shuttle schedule and potential inconsistency in pass checks is valuable information for future guests. We will ensure clear communication regarding shuttle operation times and pass usage.While we understand this stay wasn't ideal for your Disneyland trip, we hope you'll consider giving us another chance in the future. Perhaps booking directly through Hilton will allow you to take advantage of your membership benefits. Additionally, with the ongoing renovations, we are confident your next stay will be a much more positive experience.Thank you again for your feedback. It helps us identify areas for improvement and better serve our guests.

2/10 (非常に不満)

michael

気になった点 : スタッフとサービス、施設のコンディションと設備
Ac didn’t work felt old and outdated especially for the price hotel should be taken better care of
2024 年 4 月に 1 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for your feedback about your recent stay at the Hilton Anaheim. We apologize for the inconvenience caused by the inoperable air conditioning in your room. A functioning air conditioner is essential for a comfortable stay, and we fell short in providing that for you.We understand your feeling that the hotel felt outdated, especially considering the price. We are currently in the process of addressing these concerns through renovations. We acknowledge your feedback and want to assure you that these renovations are aimed at modernizing the facilities.Would you be comfortable sharing your room number so we can prioritize a service call to address the air conditioning issue? Additionally, knowing your room number would allow us to target that specific area for the ongoing renovations.As a token of our apology for the inconvenience, we'd like to offer you a [discount percentage] discount on your next stay at the Hilton Anaheim, once the renovations are complete. We're confident the updated facilities, including a functioning air conditioning system, will provide a much more comfortable and enjoyable experience.Thank you again for your feedback. It helps us identify areas for improvement and ensure future guests have a positive stay.

6/10 (普通)

Alvin

家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Hilton is rooms and hallways are out dated the lobby was beautiful
2024 年 4 月に 4 泊滞在
Sergio Bocci, General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for taking the time to share your feedback following your recent stay at the Hilton Anaheim. We appreciate your candid review and are glad to hear that there were aspects of your stay that you enjoyed.However, we are sorry to learn that we did not fully meet your expectations. Your comments are invaluable to us as they help us identify areas where we can improve. If you have specific suggestions or further details about what could have made your stay better, we would love to hear them. Please feel free to reach out to us directly at [contact information].We hope to have the opportunity to welcome you back in the future and provide you with a more exceptional experience.