Almirante Norte Vacations from ￥90,677

Nice place to stay in San Juan for a quick visit!

Pros Beautiful hotel visually The grounds and swim up bar was nice Ideal location steps away from beach Beach front restaurant by beach was lovely. Cons Poor housekeeping found a previous guest hair all over shower wall. Although it was reported, same hair found next day. Floors dirty. Found a previous guest fake nail on floor. Poor elevator service very slow and one not working a few times. Balcony was very small no where to sit just look out. Outrageous daily resort fee When I arrived to hotel, only youngest minor given a bracelet. When I went to guest service to ask for other bracelets, I was questioned as if I was sneaking in extra guests. It appears during my check in the young lady did not fully document my guests. I paid a substantial amount of money for upgraded room with an ocean view. One of the rooms had an obstructed view of a roof. The next day a supervisor called very apologetic about room cleanliness and promised to credit me a days stay. I did not receive the promised credit. When I called the hotel to follow up on my credit for the inconvenience, I was advised they did not receive a request to credit, apologized for inconvenience, and would get back to me. I am still waiting for that call back. Very disappointed in this stay. I lost trust and confidence in this hotel. Being transparent, kind, and truthful is essential to successfully running a business. Regrettably, this hotel needs improvement in this area.

The staff was great and very helpful. I checked in they gave me a room and a parking spot however when I went to park my car there was already a car there then I went to the room and the keys didn’t work so I had to go back downstairs. The host was kind enough to reprogram the keys and go with us to the room which I’m glad she did BECAUSE SOMEONE WAS ALREADY in that room. But the host got on top of it asap and we ended up in another room down the hall. The pool still isn’t opened which was a bummer. Overall a good stay.