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Reviews of Iris hotel

3 out of 5
Iris hotel
Nazarbayev Avenue 176, Almaty

Reviews

8.8

Excellent

Rating 10 - Excellent. 11 out of 17 reviews" "
Rating 8 - Good. 4 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 0 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Altynay, New York

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The property is small, clean and very friendly. It has everything what you need for you stay: bath, bed, clean blankets, clean room, teapot... It is close to the Diplomatic center, Dostyk Shopping Plaza, Square street, Ramstor...British school (Ielts)...
Stayed 4 nights in Jan 2020

10/10 Excellent

Alima

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So nice as an iris flower
If you want to stay at cozy hotel you are welcome here! I liked the hotel. Firstly, it is quite close to beautiful places in Almaty. The Central Square and the park are in very close distance so you can walk there. Many nice restaurants and shopping malls are also near. I mean that the access to many spots is very convenient.
Stayed 1 night in Sep 2019
Response from Dilya on Dec 17, 2019
Thank you very much for your comment! Hope, to see you again!

10/10 Excellent

keng fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very satisfied customer !
I must say a job well done to Receptionists Runila and Nura.They are very friendly and very helpful indeed. The Housekeeper are very efficient and attended my needs very fast. The Room is clean .The Breakfast is good too. The Hotel's location is fantastic...very close to most famous attractions. However, they must update a few attractions information under the " Landmarks " column.
Stayed 3 nights in Oct 2019

10/10 Excellent

xavier

Liked: Cleanliness, staff & service, property conditions & facilities
very pleasant hotel
Great Value accomodation . Neat and clean , good breakfast , Fantastic staff - especially Dalia who is the most helpful angel in all of Almaty ! :) Negative - No hot water between midnight and 7 am
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast ( plenty of choice); the staff really friendly and helpful, organised taxis for me and reservation to a particular restaurant I wanted.
Stayed 5 nights in Sep 2019

2/10 Terrible

Hector

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
They tried to charge me extra for early check in
My experience in this hotel is mixed, I was quite happy until checking out. They wanted me to pay 10,000 Tenge for early check in when in hotels.com clearly states I got 24 hours check in. I still had to pay but not what they asked. Lack of communication I suppose
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and welcoming stuff very friendly. clean rooms
Stayed 1 night in Jul 2019

8/10 Good

Benjamin

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The staff members are very kind and everything looks great except.. 1) The bed cover sheet need to be changed or cleaned.. It was dirty. 2) Breakfast section need to be improved. It was just cold..
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Mar 2019

8/10 Good

Meghan Rae

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A Bit of a Bummer
The hotel itself is nice, but when it isn't tourist season, they seem understaffed. The bed was hard, but that is common for Central Asia. The amenities weren't exceptional but were provided. When we first checked in the room was cold because the heat hadn't been on. We paid for breakfast, but the cook was just not there that morning. When we complained, we were told we would be refunded the extra price of the breakfast to our credit card, but we never were. Honestly disappointed because it seemed like a nice place to stay.
Stayed 1 night in Dec 2018
Response from Manager on Jan 26, 2019
Dear Mrs. Rae, We are very sorry for inconvenience, and do all the thing to prevent it in future. Involved employees were warned. Were are make refund to your card at the date of check-out. Could you please check balance of your credit card? Best Regards, Iris Hotel

10/10 Excellent

Jin Young

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Anton

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Я думал, что это интернациональная сеть. Так и не понял, она или нет. Я взял номер с 1 кроватью. Номера достаточно мелкие. У меня есть балкон, но видимо дверь забита, так как выйти не получается. Завтраки одни и те же. А в субботу я пришел за полчаса до закрытия и там уже почти ничего не осталось. В номере чисто. Воды в номере нет. Если только платно. Чайного набора не было, пришлось просить.
Stayed 3 nights in Dec 2019

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice. Very satisfied
Very nice hostel with a great location. Perfect connection with Sheremetyevo airport via Aeroexpress. Hostel is very clean an modern. Reality is better then pics on hotels.com!!! Everything is on the high level.
Stayed 2 nights in Sep 2019

8/10 Good

Galyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Очень хорошо за свою цену
Уютный и просторный номер. Прекрасное месторасположение. Великолепный и отзывчивый персонал Чистота в номере. Но завтраки хотелось бы получше. Подавая их с 7:30, часто к 8:30 еда была уже ледяная и даже не подогревалась. Складывалось ощущение, что яичницу, курицу и картошку жарили с вечера, а утром просто пытались разогревать. И очень однообразно. Когда живешь там пять дней, от такой еды лучше отказаться...
Stayed 6 nights in Jun 2019

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel und Zimmer war in gutem Zustand. Frühstück auch recht vielseitig. Die Wände sind etwas hellhörig.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
선택하셔도 절대 후회하지않음
위치 호텔 리셉션 모두 만족합니다 조식또한 깔끔합니다 많은 음식종류는없지만과일 샐러드 신선하게 먹을수있었습니딘
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok per soggiorno d’affari
Tutto positivo. Buona assistenza e staff cordiale.
Stayed 3 nights in Feb 2019