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Sunprime Pollensa Bay

3.5 star property
Oceanfront retreat offers rejuvenating spa treatments, delicious meals, and a seasonal pool for relaxation between active days of exploration

Choose dates to view prices

Sunprime Pollensa Bay sits right on the sea, providing a peaceful escape. Travelers can book spa services to unwind, work out in the gym, or relax beside the seasonal outdoor pool. The restaurant serves breakfast and dinner with ocean views that enhance every meal.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Single Room H11BAL

Single Room H11BAL | In-room safe, individually decorated, individually furnished, desk

Single Room H11BAL

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
TV
Renovated in 2022
Blackout drapes/curtains
  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Standard Twin Room H12BAL

In-room safe, individually decorated, individually furnished, desk

Standard Twin Room H12BAL

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
TV
Renovated in 2022
Blackout drapes/curtains
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room (Pool view) H12POB

Standard Twin Room (Pool view) H12POB | View from room

Standard Twin Room (Pool view) H12POB

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
TV
Renovated in 2022
Blackout drapes/curtains
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room (Sea view) H12SEB

Standard Twin Room (Sea view) H12SEB | View from room

Standard Twin Room (Sea view) H12SEB

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
TV
Renovated in 2022
Blackout drapes/curtains
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Sea view

View all photos for Single Room Partial Sea View H11SRB

In-room safe, individually decorated, individually furnished, desk

Single Room Partial Sea View H11SRB

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
TV
Renovated in 2022
Blackout drapes/curtains
  • 15 sq m
  • Sleeps 1
  • 1 Large Twin Bed
  • Partial sea view

View all photos for Basic Twin Room H12BNV

Basic Twin Room H12BNV | In-room safe, individually decorated, individually furnished, desk

Basic Twin Room H12BNV

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
TV
Renovated in 2022
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, Balcony H12LBA

In-room safe, individually decorated, individually furnished, desk

Standard Twin Room, Balcony H12LBA

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
TV
Renovated in 2022
Blackout drapes/curtains
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, Balcony, Sea View H12LBS

In-room safe, individually decorated, individually furnished, desk

Standard Twin Room, Balcony, Sea View H12LBS

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
TV
Renovated in 2022
Blackout drapes/curtains
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Sea view

View all photos for Superior Twin Room, Balcony H12LRB

Superior Twin Room, Balcony H12LRB | In-room safe, individually decorated, individually furnished, desk

Superior Twin Room, Balcony H12LRB

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
TV
Renovated in 2022
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, Balcony, Sea View H12XLS

Superior Twin Room, Balcony, Sea View H12XLS | In-room safe, individually decorated, individually furnished, desk

Superior Twin Room, Balcony, Sea View H12XLS

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
TV
Renovated in 2022
Blackout drapes/curtains
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Sea view
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About the neighborhood

Located in Alcúdia, Sunprime Pollensa Bay is on the beach. Alcúdia Port and Pollensa Port are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Alcúdia Beach and Playa de Muro. Hidropark and Karting Can Picafort are also worth visiting. Visit our Alcúdia travel guide
Map
07400, Balearic Islands, Alcúdia, Carrer Maria Antonia Salva, 2

What's nearby

  • Throw back to last April.
    Playa de Sant Joan
    19 min walk - 1.6 km
  • Platja des Morer Vermell
    2 min walk - 0.2 km
  • Platja del Corral d'en Bennàssar
    18 min walk - 1.5 km
  • San Jaume Church
    6 min drive - 1.5 km
  • Bahia de Pollensa
    8 min drive - 2.5 km

Getting around

  • Sa Pobla Station
    21 min drive
  • Palma de Mallorca Airport (PMI)
    49 min drive

Restaurants

  • Five O’s Diner
    17 min walk
  • El Passeig
    17 min walk
  • Cafe de Sa Plaça
    15 min walk
  • Patagonia
    15 min walk
  • Fonda Llabres
    15 min walk

About this property

Sunprime Pollensa Bay

Hotel remodeled in 2022 and located near Alcúdia Port
Take advantage of a terrace, car rentals on site, and a bar at Sunprime Pollensa Bay. Treat yourself to spa services, such as aromatherapy, a facial, or a manicure/pedicure. The on-site restaurant offers breakfast, lunch, and dinner. In addition to a gym, guests can connect to free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices).
You'll also enjoy perks such as:
  • A seasonal outdoor pool along with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking
  • Bike rentals, laundry services, and evening entertainment
  • An elevator, multilingual staff, and tour/ticket assistance
Room features
All 163 individually furnished rooms include thoughtful touches such as furnished balconies and air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with rainfall showers and hair dryers
  • 32-inch TVs with cable channels
  • Wardrobes/closets, mini fridges, and electric kettles

All inclusive details

All-inclusive room rates at Sunprime Pollensa Bay are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals and snacks included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Books
  • Evening entertainment
  • Gym
  • Seasonal outdoor pool

Family friendly

  • Lifeguards on site
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (31 inch wide door)
  • Handrails in stairways (39 inches high)
  • Hardwood flooring in room
  • Magnifying mirror
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 4 floors
  • Built in 1965
  • Designated smoking areas
  • Lifeguards
  • Mediterranean architecture
  • Renovated entire property - March 2022

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Electric kettle
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from October 14 2025 to April 10 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, mobile payments, and cash
Mobile payment options include: MobilePay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to October
Pool access available from 10:00 AM to 6:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property

Property is also known as

Hi Hotel Panoramic
Hi Panoramic Alcudia
Hi Panoramic Hotel
Hi Panoramic Hotel Alcudia
Hotel Hi Panoramic
Hi! Panoramic Hotel Alcudia, Majorca
Panoramic Hotel Alcudia
Smartline Panoramic Hotel Alcudia
Smartline Panoramic Hotel
Smartline Panoramic Alcudia
Smartline Panoramic
Smartline Panoramic Hotel Alcudia, Majorca
Club Jet Tours Alcudia Hotel
Club Jet Tours Hotel
Club Jet Tours

Frequently asked questions

Does Sunprime Pollensa Bay have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 10:00 AM–6:00 PM.

Is Sunprime Pollensa Bay pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Sunprime Pollensa Bay?

Check-in start time: noon; Check-in end time: anytime.

What time is check-out at Sunprime Pollensa Bay?

Check-out is at noon.

Are there all-inclusive benefits at Sunprime Pollensa Bay?

Some rate plans available at this hotel are all-inclusive.

Where is Sunprime Pollensa Bay located?

Nestled on the beach, this Alcúdia hotel is within a 5-minute walk of Platja des Morer Vermell and Es Clot. Plaza de Toros and 18th-century Bridge are also within 15 minutes.

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Reviews

Sunprime Pollensa Bay Reviews

8.8

Excellent

8.8

Cleanliness

8.0

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 44 out of 85 reviews
Rating 8 - Good. 34 out of 85 reviews
Rating 6 - Okay. 3 out of 85 reviews
Rating 4 - Poor. 4 out of 85 reviews
Rating 2 - Terrible. 0 out of 85 reviews

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Et greit opphold

Et fint hotell liggende rett ved en liten sandstrand, som på tidspunktet for min reise ikke var klargjort etter vinteren. Var også veldig uheldig med været, som nok satt en liten stopper på oppholdet, men hotellet leverte på de fleste punkter. Noe dårlig utvalg på mat (buffe) og lukt av maling på et trangt rom. Renholdspersonalet startet også veldig tidlig, og det hørtes godt inn på rommet. Men totalen er at jeg er fornøyd etter oppholdet.
Stayed 6 nights in Apr 2024

10/10 Excellent

Leandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you want to explore the north of Mallorca, the food selection in the hotel was amazing
Stayed 6 nights in Jul 2021

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Five night stay

A spotlessly clean hotel. Lovely sea view and good swimming pool. Helpful and friendly staff.
View from our balcony
Stayed 5 nights in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un peu à l'écart de la ville, il faut un véhicule, mais l'hôtel est très bien.
Stayed 1 night in Oct 2021

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rapport qualité prix
Stayed 1 night in Oct 2021

10/10 Excellent

Béatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un sans faute

Très bel hôtel, remarquablement situé au fond d'une crique adorable. Très calme. Accueil et personnel très amical et souriant. Repas de très bonne qualité.
Stayed 2 nights in Oct 2021

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort

Very average

An okay hotel. The guests there seems rude and unfriendly, some of the staff weren’t friendly either. Had ants in the room which the hotels solution was to spray the room with poison and leave it like that, no room change. Overal very average.
Stayed 5 nights in Sep 2021

8/10 Good

Laurent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious room with sea view and direct access to the beach. The hotel is nice although a bit far from the center.
Stayed 3 nights in Sep 2021

6/10 Okay

Lance

As much as the property is in a beautiful location, tastefully designed and staffed with wonderful personnel we struggled to relax during our extended stay here. The view from the hotel as well as the location is stunning. Furthermore you can walk up to the historical town of Alcudia within 20 minutes. You will also be spoilt for beautiful beaches in the vicinity and the food on offer at the hotel is very good. Albeit there are no dining options nearby. However, the hotel is locked into a contract with a charter entertainment company which is loud, dominating and boisterous which makes noise until the late hours with no regard to the private guests of the hotel. High pitched screaming, loud music and strobe lights marred our stay as the stage is set in front of the rooms with a sea view. So it stands as an eye sore in a beautiful view and leaves guests staying with sea view rooms no chance to enjoy the balcony or have a good nights sleep. The noise goes into the late hours regardless. The cleaning service was also very inconsistent. I had booked several rooms during our stay - some rooms were cleaned and kitted very well whilst others were very neglected. At one point we returned to find that the cleaner had left our room door open for hours by mistake after cleaning. We genuinely hope the hotel remedies the shortcomings It is in such a beautiful place with wonderful staff and has endless potential. We would love to return one day when these problems are resolved.
Stayed 7 nights in Aug 2021

10/10 Excellent

Marc Etienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hôtel dans une superbe région

Hôtel très confortable et agréable. Belle piscine avec une superbe vue sur la plage située à seulement quelques mètres ! Personnel extrêmement sympathique et bienveillant, la plupart d’entre eux parlent même français. Et enfin, excellent petit-déjeuner pour bien commencer les journées ! Je recommande largement.
Stayed 2 nights in Aug 2021

10/10 Excellent

Bernardo Sanchis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es estupenda, la comida de muy buena calidad, las instalaciones muy limpias y cuidadas y la playa muy bonita.
Stayed 9 nights in Aug 2021

8/10 Good

Anne Laure

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super

Sejour tres bien
Stayed 2 nights in Aug 2021

8/10 Good

Andrew

Liked: Cleanliness, amenities
Overall a nice hotel with good sea views. The parking is very limited and is on a first come first served basis
Stayed 2 nights in Aug 2021

8/10 Good

Asunción

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 1 night in Aug 2021

10/10 Excellent

Adrián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

100% recomendable

Estancia muy buena. El alojamiento consta de todo lo necesario para pasar unos días en la isla. Además, tanto el personal como la comida son muy buenos.
Stayed 7 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
La piscina es pequeña para la gente que hay però en general está todo bien. El personal muy amable.
Stayed 1 night in Aug 2021

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brutal, encantada!!!!

Como mallorquina, buscaba un alojamiento tranquilo en la misma zona donde alquilo un apartamento 15 días. Después de estar esos 15 días con hijos y sobrinos, vine a pasar una semana de relax y todo fue estupendo. Tanto en recepción con Ángela y comoañer@s, en comedor con Joana y copas desde las 10 hasta las 12 de la noche con Joan y todas sus compañeras, servicio de limpieza también perfecto, mucha discreción en todo momento. Tuve una estancia excepcional. Si no te gusta la piscina, como a mí, tienes tu playita delante y si te gusta tener animación también lo tienes. Me trataron muy bien, como si de una familia de tratase. Y las vistas y puesta de sol, brutal. Tema COVID, perfectamente controlado. Muchas gracias a tod@s. Seguro q repito!!!
Stayed 7 nights in Jul 2021

10/10 Excellent

Sigurd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for families and couples!

It was super great! Close to the beach, close to the old town and lovely breakfast!
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Setting is in a nice location. The main beach has too many weeds. It’s quiet and on a walking distance to Alcudia Old Town. Staff were friendly and efficient.
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed with my 11 yo daughter and had a pleasant trip. Attaching pic with the view from our balcony. To make it even better I’d suggest to create a space for smokers rather allowing to smoke anywhere near pool or sun beds or bar. Also offer a choose of pillows
Stayed 7 nights in Jul 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best hotel in Alcudia

We were very satisfied with our stay in this hotel. The staff was professional and helped us with everything we asked for. The hotel was clean and modern. There was a group of entertainers with a nice program for the whole day [some of the night shows were really amazing].
Hotel
Sea view
Beach by the hotel
Stayed 8 nights in Jun 2021

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy access to beach.

Friendly professional staff. Parking in front or side lot. Easy access to the beach. There is an excellent restaurant within walking distance called Red Rum. British pub with excellent food. The hotel rooms were clean and simple just like most in this price range. I would stay again.
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveler

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Too many ants, everywhere in the room, also in near the swimming pool and sitting area
Stayed 1 night in Jun 2021

10/10 Excellent

Kira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet spot, tasty food

Stayed here 3 nights during a nasty bout of rainy weather. Spent a lot of time in the bar clamoring for one of the few decks of cards/board games to keep ourselves entertained. There was a stage that was always lit up, but no entertainment. Nice variety of drinks, bartenders ok. The included meals were wonderful; had a nice variety at each mealtime each day. We typically had 2 meals/day here depending on our other plans, but the food was quite tasty and the dining attendants were super friendly! Our room had a nice view of the bay. Hotel is a little on the older side but has been spruced up nicely. Best part is we were the only Americans here! :) A little secluded from any restaurants, but a quick 10 minute walk to old Alcudia wasn't too bad. Would stay again!
Stayed 3 nights in Oct 2019