Al Buhayrah Vacations from ￥354,903

Beautiful property, but service doesn’t match the price Rixos Premium Alamein is a beautiful hotel with spacious rooms, a stunning beach, and plenty of activities for families. The property itself is impressive, and most rooms appear to have sea views. Unfortunately, I can only give it 3 out of 5 stars because the service does not match the premium price. The hotel seems overwhelmed when it’s fully booked. The front desk and concierge staff need better training, as they often seemed unsure how to help or simply ignored basic questions. The beach is beautiful, but unless you arrive early, it’s very difficult to find an available umbrella. There should be more shaded areas for guests. Our kids got small cuts from the rocks in the water, and when we went to the clinic, they didn’t even have enough basic bandages. A resort of this size should always have essential first-aid supplies available. The kids’ club also needs improvement. Parents cannot leave their children there, and the staff appeared very young with little supervision. It has potential but needs better organization. Another disappointment was that the air conditioning was turned off in some of the tower lobbies at night, making them too warm to sit in if you wanted to relax or catch up on a little work. Overall, this is a beautiful resort with great potential, but the management and guest services need significant improvement. At $500–600 per night, I expected a much better overall experience.