Aktun Chen

The villas are very nice and comfortable. However, the rest of the resort left more to be desired. Pros: Clean rooms, pools and facilities. Kid friendly pool. Cons: Limited dinning options with average food. My family got the All Inclusive package and were disappointed with the limited beer options included in the package—Tecate and Tecate light. Horrible beer! Other drink options included mixed drinks with hardly any liquor and the drinks were extremely sweet. Getting a drink was also not convenient and service everywhere was so slow! It was almost intentional that staff didn’t want to bring more drinks. Aside from food and drinks, the contactless payment throughout the hotel was a pain. I had cash and wanted to pay for a souvenir in cash and was told that was not an option. Everything must be paid with a room card so we opted not to buy after all. There should be flexibility with payment options. Lastly, a family member got ill during the trip and required medical care due to some severe food poisoning, which we believe was due to food consumed at the resort. The doctor consultation was an additional fee while other resorts offer free medical consultations for guests. Overall, the kids had a good time but we plan to explore other resort options in the future.

We enjoyed the property the food was not that amazing but the drinks were ok. The pool is very nice the entertainment team work very hard to keep the party going

Amazing service and facilities