Chase Fieldhouse

Nice hotel close to the convention center

Room is cozy, bed comfortable but bathroom tub/shower is horrible. The tub is small and tub flooring is not level with dents and dips in the flooring. Very difficult to move around in shower without losing my balance, almost falling down due to the dips, dents in the flooring of the tub. I'm thankful I didn't bust my ass cuz it would've been a bad fall. Besides that the Guest services was not very accomadating. They would not provide me with a late checkout nor grant me an extra 15 to 30 minutes to check out. I checked into the hotel late at 10:30pm so I would think asking for an extra 30min to get myself checked out would be considered but there was no consideration with the staff being very abrubt and dismissive with thier response. In addition, the cleaning staff was very intrusive not giving any consideration to guest privacy attempting to barge in my room twice before the check out time at 11am. Once awakening me in my sleep at 9:30am to hear a quick knock, without any time to respond the door quickly opening and being stopped from fully opening by the secondary lock on the door then a second time at 10:30am knocking again, not giving any time then attempting to enter room again only to be prevented by secondary lock. The cleaning staff should first check with guest services/desk to see if a guest has checked out first before attempting to enter a room. I actually moments later overheard them apologizing to guests in the next room for the same thing. Very Unprofessional

Stayed here for my first eagles game (eagles vs Detroit), this hotel is absolutely wonderful the staff is extremely nice help with non hotel related question they help me find the best cheesesteak in the city where shopping center was, room is clean but you can tell it needs to be updated. Pool is clean Breakfast 7/10 wish their was more options and the food was hot. Will definitely be staying here again