ヘレフォードの四つ星ホテル

「Always enjoy our time here but it was a shock to find that access to the spa is no longer included. Expedia should make this clear on their website as the reviews all say how lovely the spa is butno mention of the £15 per person each day required which puts an additional £60 on an overnight stay if you want to go in when you get there and before you leave.」

「Lovely staff, breakfast and facilities 」

「Clean room. Location first class. Lots of choice on the menu. Drink prices far higher than all the pubs in tewkesbury. £7.50 for a medium pinot is ridiculous. Apart from that,a great visit. 」

「Let's start with the positive first. It's a beautiful hotel visually, a little ways off the road on a private track with a wonderful view of the vally below. The staff were very helpful and provided good service when asked. The reception, lobby areas and bar were all warm, and comfortable. The grounds were well kept, looked beautiful and were safe. Unfortunately, on the negative side, firstly: The entire arm for the toilet roll fell off the wall the first time we entered the bathroom. The...

「Yes good choice of drinks」

「N/a」

「Breakfast service was the usual high standard」

「The hotel is lacking in cleanliness, our room had thick layers of dust on the surfaces and the inside of the wardrobe was filthy, the plug chain to the sink was in 3 pieces placed next to the tap and the bathroom door did not shut properly. The windows could all do with a clean and there were cobwebs to many of them with insects trapped so obviously had been there sometime.The bedside cabinet was broken inside. Breakfast was laid out covered in cling film that everyone had tried to remove and we...

「No food on a Monday which is inconvenient but a restaurant just up the road helps. 」

「まず部屋が傾いていたこと、ルームサービス無し、フロントに人いない、部屋は不衛生でWIFIも一時使用できない、など。建物は数百年の歴史がありますが、二度と泊まることはないでしょう。」