ポート ハーコートの三つ星ホテル

「Customer service and staff was excellent 」

「Booked this for my mum and dad. It was their anniversary. They had an amazing time. They recommended we definitely visit when we return home. Food was excellent and staff were highly professional. 」

「AMAZING first class experience. Thoroughly enjoyed the service I received.」

「Everything apart from the bed was ok. The bed was not too comfortable.」

「The hotel is nice and staffs at the front desk are very welcoming and friendly. Other staffs are not so nice, the rooms are quite spacious and unlike most hotels, the pictures match what you get and the facilities work. The floors however could use some cleaning. Since they used dark wood for flooring you can’t easily tell it’s dirty but if walk around barefoot for 3mins, your feet gets so dirty. Overall, the hotel is nice. It could pass for a 4-star hotel」

「Excellent 」

「Location was very convenient for my needs and staff was very friendly, responsive and courteous.」

「Excellent and nice hideout, clean and comfortable rooms, Live-band on Fridays, outstanding meals...」

「Property looks ok, Staff, customer services was a shamble. My intercom was nonfunctional, after serveral request for it to be fix, it wasn't fixed for the duration of my stay and without an explanation. Towels were never available when needed. Receptionist were non interested to request. Its was so disappointing. 」

「Breakfast was ok could imorove」

「The hotel claimed not having received the payment from the booking platform. So we had to pay again a higher amount. In the end we agreed on being refunded the dfference and are waiting for the money from the booking platform. In 2023 such things should not happen. It meant additional effort for everyone. 」

「Located in a reserved and quiet part of the city. Outrageously dirty walls, staircase rails, floors, etc. Took two days to pick up breakfast tray.」