Beautiful hotel, location, bath. Things that were missing, an english map from the National park and the Spa was closed
Eline
2021 年 10 月に 2 泊滞在
8/10 (良い)
宿泊されたお客様
グループ旅行
2021 年 10 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
除了沐浴用品不是每天补充、泳池没有开放外,就是皇冠假日酒店的水平。环境设施都不错,服务一般。
宿泊されたお客様
2021 年 10 月に 2 泊滞在
6/10 (普通)
宿泊されたお客様
2021 年 7 月 24 日
良かった点 : 清潔度
Good location but definitely not 5 star
The superior room is a good size and it was maintained well. The check-in service was quick, easy and welcoming. The food and beverage service is below par - the staff are do not manage well when there are lots of tourist groups, there is a lack of direction and experience for staff, when handling big crowds. Breakfast time is hectic without allocated seats, food is not replenished quickly enough whilst some guests are allowed to take multiple plates and take food away for later (!). The food is also not good quality either. Room service menu is limited and we had no drinks list provided. Swimming pool and changing rooms were not clean nor open on time. More of a 3 star hotel which is disappointing for an IHG hotel. There is a tourist desk in the lobby and even though they are an outsourced company, the service from them is lacking too.
宿泊されたお客様
2021 年 7 月に 5 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2020 年 1 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best hotel in Wulingyuan. Nice big room. Near to Wulingyuan attraction
宿泊されたお客様
2019 年 12 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2019 年 10 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 10 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2019 年 10 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Big room and quiet, comfortable bed but temperature of swimming pool is cold.