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Hotel Ambiance

3.5 star property
Hotel with 6 hot tubs, near Sunnegga Ski Resort

Choose dates to view prices

Photo gallery for Hotel Ambiance

Junior Double Room, Mountain View (Matterhorn) | Balcony view
Property video
Romantic Suite, 1 King Bed, Bathtub | 1 bedroom, in-room safe, desk, free WiFi
Exterior
Outdoor spa tub
Located close to Sunnegga Ski Resort and Schwarzsee Lake, Hotel Ambiance provides a terrace, a garden, and an arcade/game room. For some rest and relaxation, visit the sauna or the 6 hot tubs. In addition to a bar, guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Hot Tub
  • Housekeeping
  • Pet friendly

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, in-room safe, desk, free WiFi

Standard Double Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Heating
TV
Separate bedroom
Bathrobes
Private bathroom
Hair dryer
Electric kettle
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, Mountain View (Matterhorn)

Deluxe Double Room, Mountain View (Matterhorn) | Interior detail

Deluxe Double Room, Mountain View (Matterhorn)

8.0 out of 10
Very good
(4 reviews)

Highlights

Balcony
Heating
TV
Separate bedroom
Bathrobes
Private bathroom
Hair dryer
Electric kettle
  • 23 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Double Room, Mountain View (Matterhorn)

Junior Double Room, Mountain View (Matterhorn) | 1 bedroom, in-room safe, desk, free WiFi

Junior Double Room, Mountain View (Matterhorn)

Highlights

Balcony
Heating
TV
Separate bedroom
Bathrobes
Private bathroom
Hair dryer
Electric kettle
  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room Plus

1 bedroom, in-room safe, desk, free WiFi

Single Room Plus

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Heating
TV
Separate bedroom
Bathrobes
Private bathroom
Hair dryer
Electric kettle
IPod dock
  • 11 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Romantic Suite, 1 King Bed, Bathtub

Romantic Suite, 1 King Bed, Bathtub | 1 bedroom, in-room safe, desk, free WiFi

Romantic Suite, 1 King Bed, Bathtub

Highlights

Balcony
Individually furnished
Individually decorated
Heating
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 26 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
3920, VS, Zermatt, Riedstrasse 98

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 2 min walk - 0.2 km
  • Zermatt–Sunnegga Funicular - 6 min walk - 0.6 km
  • Zermatt Visitor Center - 8 min walk - 0.7 km
  • Zermatt-Furi Gondola - 11 min walk - 1.0 km

Getting around

  • Zermatt Gornergratbahn Station - 10 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪Brown Cow Pub - ‬7 min walk
  • ‪Old Zermatt - ‬3 min walk
  • ‪Elsie Bar - ‬6 min walk
  • ‪Hexenbar - ‬7 min walk
  • ‪Parkhotel Beau Site - ‬2 min walk

About this property

Hotel Ambiance

Hotel near Sunnegga Ski Resort
Located close to Schwarzsee Lake and Gorner Ridge, Hotel Ambiance provides a terrace, a garden, and an arcade/game room. For some rest and relaxation, visit the sauna or the 6 hot tubs. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), an electric bike charging station, and bicycle tour information
  • Bicycle parking, an elevator, and a computer station
  • Coworking spaces, multilingual staff, and meeting rooms
Room features
All guestrooms at Hotel Ambiance include thoughtful touches such as bathrobes, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with hair dryers
  • Electric kettles, heating, and daily housekeeping

Similar properties

Exterior

Alpenhotel Fleurs de Zermatt

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
9.2 out of 10, Wonderful, 801 reviews
The price is ￥61,332
￥65,194 total
includes taxes & fees
Nov 30 - Dec 1
Alpenhotel Fleurs de Zermatt

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: CHF 25 per person
  • A bar/lounge

Things to do

  • 6 hot tubs
  • Arcade/game room
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Sauna
  • Ski storage

Family friendly

  • Arcade/game room

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Built in 1950
  • Electric bike charging
  • Smoking not allowed

Room amenities

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • iPod dock
  • TV

Food and drink

  • Electric kettle

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 7:30 PM
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 25 per pet, per day
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 25 per person
  • Pet fee: CHF 25 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

Ambiance Zermatt
Hotel Ambiance
Hotel Ambiance Zermatt
Hotel Ambiance Superior Zermatt
Ambiance Superior Zermatt
Hotel Ambiance Superior
Ambiance Superior
Hotel Ambiance Hotel
Hotel Ambiance Zermatt
Hotel Ambiance Superior
Hotel Ambiance Hotel Zermatt

Frequently asked questions

Is Hotel Ambiance pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 25 per pet, per day.

How much is parking at Hotel Ambiance ?

Hotel Ambiance doesn't offer parking.

What time is check-in at Hotel Ambiance ?

Check-in start time: 4 PM; Check-in end time: 7:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Ambiance ?

Check-out is at 11 AM.

Where is Hotel Ambiance located?

Situated in Zermatt, this hotel is 1.3 mi (2.1 km) from Sunnegga Ski Resort and within 12 mi (20 km) of Gorner Ridge and Schwarzsee Lake. Zermatt Gornergratbahn Station is 10 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 11 minutes.

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Reviews

Hotel Ambiance Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Location

9.2

Staff & service

9.2

Eco-friendliness

9.2

Property conditions & facilities
Rating 10 - Excellent. 195 out of 325 reviews
Rating 8 - Good. 101 out of 325 reviews
Rating 6 - Okay. 17 out of 325 reviews
Rating 4 - Poor. 9 out of 325 reviews
Rating 2 - Terrible. 3 out of 325 reviews

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect way to stay in Zermatt. Views that don’t break the bank, a staff that’s welcoming, accommodating, and kind, with amenities to match. Close enough to everything, but a block or two off to capture additional quiet and calm.
Stayed 2 nights in May 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the owner & property minus the crane blocking the view of Matterhorn( not property fault ). I would Love to see the hot tub open past 1930. It would be nice to sit in after a long day of hiking !!!
Stayed 2 nights in Sep 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location

A great stay! A great location, very close to the train station. It was nice to be able to see the Gornergrat passing by the hotel.
Stayed 2 nights in Feb 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and services week fantastic. Local construction could be a problem if you slept in but not an issue while you're out seeing beautiful Zermatt! Breakfast were fantastic and are cheaper to buy once you get there! Really enjoyed the hotel and room with great service, great breakfasts, and a great price. Thank you!
Stayed 2 nights in Aug 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best view in town!

We received a generous room upgrade without asking upon arrival and the staff was very friendly. Breakfast was delicious while our view of the Matterhorn was breathtaking. We’ll definitely be back next time we visit Zermatt!
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Katarina and the rest of the Ambiance team were all very welcoming and helpful. The hotel was charming and has been well-taken care of. We would come back at a moments notice!
Stayed 3 nights in Jan 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant and comfortable

Very much enjoyed our stay here. Very pleasant and very reasonably priced in the grand scheme of Zermatt. Breakfast is good and a conveniently located hotel within walking distance to the town centre and 5mins walk to the Sunegger lift.
Stayed 3 nights in Apr 2023

8/10 Good

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of the matterhorn from our hotel room was excellent
Stayed 1 night in Apr 2024

6/10 Okay

Alexandra

Liked: Cleanliness
The view was fantastic, the hot tub was nice (though limited hours of use) and the room was comfortable. However, given the rate we paid, we were surprised by how basic the overall hotel experience felt. There were maintenance issues with the tub and other small details that didn’t quite meet expectations. While the staff was friendly and made efforts to address the problems, the property ultimately felt more like an upscale budget hotel.
Stayed 3 nights in Mar 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Jan 2025

6/10 Okay

Cindy

Disliked: Amenities, property conditions & facilities
Unfortunately, the room I was given was right next to a construction site. When I called to inform the staff, the female staff member told me that I couldn’t change rooms unless I upgraded and paid extra. The hotel wasn’t even half full at the time, so it was quite disappointing. It would have been a great opportunity to create a positive impression for a first-time guest, but instead, I was met with unhelpful response. On the other hand, the male receptionist was very kind, polite, and welcoming — I appreciated his attitude. It’s a pity, because I had planned to come back during the ski season, but after this experience, I don’t think I’ll be staying at this hotel again. Also The room still had some dust on the phone and the desk.
Stayed 1 night in Oct 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome view of the Matterhorn from the balcony! Staff is very friendly and great English. Location is perfect.
Stayed 2 nights in Sep 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! Staff were helpful and coffee was good. The spa downstairs was nice.. the whirlpool tub outside was only kept at 35 C so was a bit chilly.
Stayed 1 night in Jul 2025

6/10 Okay

Robert

Liked: Cleanliness, amenities, property conditions & facilities
A short walk to the shuttle/ slopes and comfortable beds and nice hot tub
Stayed 4 nights in Mar 2025

10/10 Excellent

Francielen

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel!
Stayed 3 nights in Jun 2025

10/10 Excellent

Yutaro

Liked: Cleanliness, amenities, property conditions & facilities
スタッフの方々、皆様とても親切に対応してくださりました。 工事中だったことは残念ですが、いい部屋でした。 ありがとうございました。 また来たいと思います。
Stayed 2 nights in May 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel with great views of the Matterhorn. The staff was very friendly and helpful. The room was fabulous. And even had views of the mountains from the very nice bathroom. We can’t say enough good things about this hotel!
Stayed 1 night in May 2025

4/10 Poor

Vicki

Liked: Cleanliness
Disliked: Staff & service
We booked a room with Matterhorn view and terrace. All we could see was a crane and building site that blocked the view in a way that you couldn’t take a photo because of the crane. We paid over $400 for this room. The manager decided we could still see the mountain so there was no grounds for complaint. We should have been advised by the hotel that there was construction going on. They must have been aware of this as they also provided earbuds to block noise. All in all the hotel is ok, nothing special, but the managers handling of our situation was beyond disappointing.
Our building site view
Stayed 1 night in May 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent stay at Hotel Ambiance. Perfect location with an easy walk to ski bus, shops, restaurants and bars - yet so quiet. Exceptionally clean, awesome hearty and plentiful breakfast every morning, friendly and super helpful staff….and that view..!! Will definitely return.
Stayed 4 nights in Jan 2025

10/10 Excellent

alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT PLACE TO STAY
Stayed 2 nights in Nov 2024

10/10 Excellent

DUAN-HUEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間清潔度很好，住起來很舒服，會再訪。
Stayed 3 nights in Aug 2024

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet stay

The hotel staff were friendly and very helpful with any questions we may have had. Also, had a beautiful view of the Matterhorn on the terrace.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel for your visit to Zermatt. Our rooms had a direct view of the Matterhorn which was incredible. The location is great. Close enough to the main street and lifts and far enough away to escape the noise of the busy area. The room was clean and well kept. The only thing that would have made the stay better is if we had access to an iron. It’s a great place and we’ll be back!!
Stayed 4 nights in Dec 2023

10/10 Excellent

Haxhi

Liked: Cleanliness, staff & service, property conditions & facilities
alles gut
Stayed 1 night in Dec 2023

10/10 Excellent

Tui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Friendly and helpful staff
Stayed 2 nights in Oct 2023