Hotel Ambiance

Property class: 3.5

Choose dates to view prices

Reviews

9.0 out of 10
Wonderful
Located close to Sunnegga Ski Resort and Schwarzsee Lake, Hotel Ambiance provides a terrace, a garden, and a bar. For some rest and relaxation, visit the sauna or the hot tub. Stay connected with free in-room WiFi.
The current price is ￥36,791
￥39,725 total
includes taxes & fees
Sep 28 - Sep 29

Popular amenities

  • Pet friendly
  • Free WiFi
  • Business services

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Double Room

A hotel room with a large bed, wooden wardrobe, two bedside tables with lamps, and a modern chandelier.

Standard Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, Mountain View (Matterhorn)

A hotel room with a bed, a chair, a wooden dresser, a ski rack, and a large window with a mountain view.

Deluxe Double Room, Mountain View (Matterhorn)

8.0 out of 10
Very good
(4 reviews)
  • Mountain view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Double Room, Mountain View (Matterhorn)

A modern hotel room with a large bed, a sofa, a desk, and a lamp.

Junior Double Room, Mountain View (Matterhorn)

  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room Plus

A hotel room with a bed, a desk, a chair, a nightstand, a lamp, and a wall-mounted light.

Single Room Plus

9.2 out of 10
Wonderful
(5 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Romantic Suite, 1 King Bed, Bathtub

A modern bedroom with a large bathtub, a bed with pillows, a bedside table with a bottle, and a TV on the wall.

Romantic Suite, 1 King Bed, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Doppelzimmer XS

A hotel room with a bed, a desk with a laptop, a chair, a door, and a wall-mounted light.

Doppelzimmer XS

  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Plus Double Room

A hotel room with a large bed, bedside lamps, a dresser, a framed picture on the wall, and a door leading to a bathroom.

Standard Plus Double Room

  • Mountain view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
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About the neighborhood

Located in Zermatt, Hotel Ambiance is near a train station. While the natural beauty of Gorner Ridge and Schwarzsee Lake can be enjoyed by anyone, those looking for an activity can check out Sunnegga Ski Resort. Matterhorn is another place to visit that comes recommended. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as sledding and snowshoeing. Visit our Zermatt travel guide
Map
3920, VS, Zermatt, Riedstrasse 98

What's nearby

  • A snow-covered mountain with a church and illuminated buildings in a valley.
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 km
  • A snow-capped mountain with a clear blue sky, a green valley with trees, and a small building in the foreground.
    Zermatt - Furi
    2 min walk - 0.2 km
  • A snow-capped mountain with a clear blue sky, a green valley with trees, and a small building in the foreground.
    Furi - Riffelberg
    2 min walk - 0.2 km
  • A snow-covered ski slope with a prominent mountain peak in the background.
    Furi Ski Area
    2 min walk - 0.2 km
  • Kirchbrücke
    2 min walk - 0.2 km

Getting around

  • Zermatt Gornergratbahn Station
    10 min walk
  • Sion (SIR)
    77 min drive

Restaurants

  • Elsie Bar
    6 min walk
  • Hotel Post Zermatt
    7 min walk
  • Brown Cow Pub
    7 min walk
  • Old Zermatt
    3 min walk
  • Harry's Ski Bar
    5 min walk

About this property

Hotel Ambiance

  • Hotel near Sunnegga Ski Resort
  • Located close to Schwarzsee Lake and Gorner Ridge, Hotel Ambiance provides a terrace, a garden, and a bar. For some rest and relaxation, visit the sauna or the hot tub. Stay connected with free in-room WiFi.
  • You'll also enjoy perks such as:
    • Buffet breakfast (surcharge), a front-desk safe, and an electric bike charging station
    • Concierge services, a vending machine, and tour/ticket assistance
    • Meeting rooms, free newspapers, and coworking spaces
  • Room features
  • All guestrooms at Hotel Ambiance include thoughtful touches such as pillow menus and bathrobes, in addition to amenities like free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Bathrooms with hair dryers
    • Electric kettles, heating, and daily housekeeping

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  • Free WiFi
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9.6 out of 10, Exceptional, 389 reviews
The price is ￥34,852
￥37,712 total
includes taxes & fees
Sep 27 - Sep 28
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: CHF 25 per person
  • A bar/lounge

Things to do

  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Books
  • Foosball table
  • Hot tub
  • Sauna
  • Ski storage

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • No elevator

More

  • 1 building
  • 4 floors
  • Built in 1950
  • Electric bike charging
  • Smoking not allowed

Room amenities

Bedroom

  • Pillow menu

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • iPod dock
  • TV

Food and drink

  • Electric kettle

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 7:30 PM
Late check-in subject to availability

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 9:30 PM to 6:30 PM
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 25 per pet, per day
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 25 per person
  • Pet fee: CHF 25 per pet, per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Frequently asked questions

Is Hotel Ambiance pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 25 per pet, per day.

How much does it cost to stay at Hotel Ambiance ?

As of Sep 25, 2026, prices found for a 1-night stay for 2 adults at Hotel Ambiance on Sep 28, 2026 start from ￥36,791, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Hotel Ambiance doesn't offer parking.

What time is check-in at Hotel Ambiance ?

Check-in start time: 4 PM; Check-in end time: 7:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Ambiance ?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Hotel Ambiance located?

Situated in Zermatt, this hotel is 1.3 mi (2.1 km) from Sunnegga Ski Resort and within 12 mi (20 km) of Gorner Ridge and Schwarzsee Lake. Zermatt Gornergratbahn Station is 10 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Ambiance Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 222 out of 354 reviews
Rating 8 - Good. 102 out of 354 reviews
Rating 6 - Okay. 18 out of 354 reviews
Rating 4 - Poor. 9 out of 354 reviews
Rating 2 - Terrible. 3 out of 354 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, excellent view of the Matterhorn, the owners was so nice,
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so nice to relax in in sauna and then in outdoo jacuzzi fter tiring hikes. The staff was very kind and helpful and we absolutely loved the view of Mattehorn from our balcony. We couldn't be more happy with our accomodation.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the friendly owners who provided us a place to store our bags and a small backpack to use for the afternoon until our room was ready. The hot tub was wonderful and the rooms were clean and well appointed. The breakfast was fantastic and had a large selection. We loved our stay.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, exceptional experience. Great view of the Matterhorn. We will be back!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at Hotel Ambiance. The room was spacious and clean. Our balcony was large and had a view of the Matterhorn. The staff were very kind and helpful. The only downside was there is construction everywhere in Zermatt, so there are large cranes that were blocking the view of the Matterhorn. I could still get a picture if I zoomed in. That is not the hotels fault, but worth noting.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staffs, great view, cozy room
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experienced management able to recommend area!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, and amazing balcony with a view. Unfortunately we had scaffolding outside, but they say it's only until June.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay. Extraordinary view of the Matterhorn from our bed. The staff was friendly and helpful. The breakfast was very good. I would definitely recommend and return.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Amazing service and wonderful location in Zermatt. Great amenities for the cost of the hotel.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
What a lovely place! Very clean, close to everything, and the owners were the nicest people!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Chambre Impeccable
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Super clean and the staff was knowledgable and helped very time we needed any type of help. It is up hill, so I would take an electric taxi to the hotel. I of course hauled my two suitcases up what felt like the Matterhorn and I had to stop several times. I am in great shape so trust me when I say take a taxi. The steps to climb can be challenging. Once you are at the hotel the easiest corridor is exit left. It is a gradual walk up and down to the city center. Greta place and I would stay here again.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and extremely nice staff
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly and helpful. Room was clean, tidy, comfortable bed, and had a great view of the matterhorn from the balcony. The location in the town was also very good for us. Would happily stay again.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Here’s my honest review: The hotel is run by a family, and the staff were truly amazing and very thoughtful. When we requested a fork and some utensils, they kindly provided plates and spoons as well. The hotel overlooks part of the Alps, and the bathroom was beautiful and felt very luxurious. Upon arrival, we were pleasantly surprised to find cookies prepared in the room, which was a sweet and welcoming touch. There is also a coffee machine along with tea packets, sugar, spoons, and other basic amenities provided. However, getting to the hotel from the train station was not very convenient, as we had to walk about 700 meters from the train station to an uphill on a steep slope while carrying our luggages. The bed was made up of two single beds pushed together, which felt uncomfortable due to the noticeable gap in the middle. Although the balcony faces the mountains, the view is currently partially blocked by nearby construction for another hotel, and it’s likely that the new building may further obstruct the mountain view in the future — possibly because we were assigned the last room, furthest from the main view. In my opinion, for the price we paid (around USD 400++ per night), it was not worth it. Zermatt is a small town with many hotels, and you can likely find more affordable options that are more convenient and offer better views.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
All was good!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location not too far from the main strip. Great to have a hottub and their little bar open each day.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely amazing. We got in late and they left clear instructions and upgraded our room for free. They were so helpful and accommodating. The room was great. The hot tub and sauna were also amazing. The location was perfect. I absolutely recommend!
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
Unfortunately, the room I was given was right next to a construction site. When I called to inform the staff, the female staff member told me that I couldn’t change rooms unless I upgraded and paid extra. The hotel wasn’t even half full at the time, so it was quite disappointing. It would have been a great opportunity to create a positive impression for a first-time guest, but instead, I was met with unhelpful response. On the other hand, the male receptionist was very kind, polite, and welcoming — I appreciated his attitude. It’s a pity, because I had planned to come back during the ski season, but after this experience, I don’t think I’ll be staying at this hotel again. Also The room still had some dust on the phone and the desk.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome view of the Matterhorn from the balcony! Staff is very friendly and great English. Location is perfect.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the owner & property minus the crane blocking the view of Matterhorn( not property fault ). I would Love to see the hot tub open past 1930. It would be nice to sit in after a long day of hiking !!!
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and services week fantastic. Local construction could be a problem if you slept in but not an issue while you're out seeing beautiful Zermatt! Breakfast were fantastic and are cheaper to buy once you get there! Really enjoyed the hotel and room with great service, great breakfasts, and a great price. Thank you!
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! Staff were helpful and coffee was good. The spa downstairs was nice.. the whirlpool tub outside was only kept at 35 C so was a bit chilly.
Stayed 1 night in Jul 2025