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Hotel Alpina

2.0 star property
Hotel in Zermatt, steps from Matterhorn Museum
Hotel in Zermatt, steps from Matterhorn Museum

Choose dates to view prices

Photo gallery for Hotel Alpina

Exterior
Property grounds
1 bedroom, in-room safe, desk, cribs/infant beds
Property grounds
Daily buffet breakfast (CHF 25 per person)
Surrounded by the majestic mountains, Hotel Alpina offers a warm welcome with its charming garden and cozy library. Enjoy rock climbing, hiking/biking or ice skating during your stay and unwind on the outdoor entertainment area or at the hair salon. Helpful staff have left lasting impressions on previous guests.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Pet friendly
  • Free WiFi
The current price is ￥26,221
￥28,683 total
includes taxes & fees
Aug 29 - Aug 30

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, in-room safe, desk, cribs/infant beds

Standard Double Room

8.2 out of 10
Very good
(21 reviews)

Highlights

Heating
TV
Separate bedroom
Private bathroom
Daily housekeeping
In-room safe
Desk
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Triple Room

Triple Room | 1 bedroom, in-room safe, desk, cribs/infant beds

Triple Room

7.6 out of 10
Good
(8 reviews)

Highlights

Heating
TV
Separate bedroom
Private bathroom
Daily housekeeping
In-room safe
Desk
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Standard Single Room

Standard Single Room | 1 bedroom, in-room safe, desk, cribs/infant beds

Standard Single Room

8.4 out of 10
Very good
(17 reviews)

Highlights

Heating
TV
Separate bedroom
Private bathroom
Daily housekeeping
In-room safe
Desk
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room | 1 bedroom, in-room safe, desk, cribs/infant beds

Double Room

8.6 out of 10
Excellent
(24 reviews)

Highlights

Heating
TV
Separate bedroom
Private bathroom
Daily housekeeping
In-room safe
Desk
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Single Room with Shared Bathroom

Single Room with Shared Bathroom | 1 bedroom, in-room safe, desk, cribs/infant beds

Single Room with Shared Bathroom

8.4 out of 10
Very good
(6 reviews)

Highlights

Heating
TV
Separate bedroom
Daily housekeeping
In-room safe
Desk
  • Sleeps 1
  • 1 Twin Bed
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About the neighborhood

Map
3920, VS, Zermatt, 5 Englischer Viertel

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 2 min walk - 0.2 km
  • Zermatt - Furi - 2 min walk - 0.2 km
  • Zermatt–Sunnegga Funicular - 5 min walk - 0.5 km
  • Zermatt-Furi Gondola - 10 min walk - 0.8 km

Getting around

  • Zermatt Gornergratbahn Station - 7 min walk

Restaurants

  • ‪Hotel Post Zermatt - ‬3 min walk
  • ‪Brown Cow Pub - ‬3 min walk
  • ‪Elsie Bar - ‬2 min walk
  • ‪Walliserkanne - ‬4 min walk
  • ‪Old Zermatt - ‬3 min walk

About this property

Hotel Alpina

Hotel near Matterhorn Museum
Located close to Forest Fun Park, Hotel Alpina provides a terrace, a garden, and a hair salon. Active travelers can enjoy rock climbing, hiking/biking, and ice skating at this hotel. Free in-room WiFi is available to all guests, along with a library and an outdoor entertainment area.
Additional perks include:
  • Buffet breakfast (surcharge), free newspapers, and tour/ticket assistance
  • A front-desk safe, luggage storage, and outdoor furniture
  • Smoke-free premises
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel Alpina have comforts such as free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Tubs or showers and soap
  • Cribs/infant beds, heating, and daily housekeeping

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 25 for adults and CHF 25 for children

Things to do

  • Hiking/biking trails
  • Ice skating
  • Library
  • Mountain biking
  • Rock climbing
  • Ski storage
  • Sledding

Family friendly

  • Crib (surcharge)

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 66-cm TV

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
This property is in a car-free zone and can be reached only by train or taxi.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 25.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for CHF 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 25 for adults and CHF 25 for children
  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Air conditioning is not provided
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Hotel Alpina Hotel
Hotel Alpina Zermatt
Hotel Alpina Hotel Zermatt

Frequently asked questions

Is Hotel Alpina pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 25.00 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Hotel Alpina?

As of Aug 26, 2025, prices found for a 1-night stay for 2 adults at Hotel Alpina on Aug 29, 2025 start from ￥26,221, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Alpina?

This property doesn't offer parking.

What time is check-in at Hotel Alpina?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Alpina?

Check-out is at 11:00 AM.

Where is Hotel Alpina located?

Situated in the mountains, this hotel is within a 15-minute walk of Matterhorn Museum and Forest Fun Park. Zermatt Gornergratbahn Station is 7 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 7 minutes.

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Hotel Alpina Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 208 out of 411 reviews
Rating 8 - Good. 130 out of 411 reviews
Rating 6 - Okay. 43 out of 411 reviews
Rating 4 - Poor. 15 out of 411 reviews
Rating 2 - Terrible. 15 out of 411 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Liked: Cleanliness, amenities, property conditions & facilities
Although the hotel is dated and basic, it was really clean and in a great location. Check in was easy and we had a great time.
Stayed 3 nights in May 2025

6/10 Okay

Roy

Disliked: Amenities
It was just ok
Stayed 1 night in Aug 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities
Great location. Helpful check in staff. Clean and tidy with good quality towels and bedding. Room decor and overall condition in need of updating.
Stayed 1 night in Jul 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was particularly friendly and helpful!
Stayed 2 nights in May 2025

8/10 Good

Jacqueline

Disliked: Property conditions & facilities
Good location for the train stations. Easy to find.
Stayed 1 night in Jun 2025

8/10 Good

Alwin

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the train station & Coop. Check-in is not in this property and no hairdryer in the room.
Stayed 2 nights in Jul 2025

10/10 Excellent

Eunji

Liked: Cleanliness, staff & service, property conditions & facilities
Clean great property, good value for money
Stayed 1 night in May 2025

8/10 Good

Robert

Liked: Property conditions & facilities
Good Hotel. Water pressure not the best.
Stayed 2 nights in Jun 2025

6/10 Okay

ray

Bath room is too simple and not equipped properly!
Stayed 1 night in Aug 2025

8/10 Good

Zhihua

Liked: Cleanliness, amenities, property conditions & facilities
I liked everything just I wish to have a kettle in the room
Stayed 2 nights in Jun 2025

10/10 Excellent

Charley

Liked: Staff & service, property conditions & facilities
A great, affordable option in Zermatt.
Stayed 3 nights in Feb 2025

8/10 Good

Maikel

Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely time here in Zermatt. Hotel is on a nice walking distance from the train station and you can easily explore the city centre from here.
Stayed 1 night in Feb 2025

10/10 Excellent

Ramanand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice hotel for the price.
Stayed 1 night in Sep 2024

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it.
Stayed 3 nights in May 2025

10/10 Excellent

Claudia Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Nov 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice breakfast, room was spacious, very close to main area of Zermatt
Stayed 1 night in Nov 2024

6/10 Okay

Philip

Liked: Staff & service
The staff and the service was nice. The location in the English Quarter was as expected and desired, 1 minute from the main commerce area. The all wood room (including the ceiling) was a nice touch, as were the old fashioned windows Unfortunately the small old elevator kept going inoperative when the 3rd floor door wouldn't register as closed, forcing my wife with bad knee and cane to work up stairs multiple times until I figured out the source of the problem. The bathroom was modern but not all was clean. The wardrobe latch was broken, but we didn't use it. This is a very popular tourist town with a wide variety of hotel options. To compete, Hotel Alpina needs to add a few more touches.
Stayed 1 night in Jul 2025

8/10 Good

Tanda

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 2 nights in May 2025

8/10 Good

Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and friendly staff. Cleaned rooms every morning and never had any problems. Checking in and out was easy. Well priced
Stayed 6 nights in Mar 2025

6/10 Okay

Mike

Disliked: Property conditions & facilities, room comfort

Never again

I would choose a different hotel.
Stayed 3 nights in May 2025

10/10 Excellent

Darin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and staff are very good.
Stayed 1 night in Oct 2024

8/10 Good

Kalaiselvan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Location;
Stayed 2 nights in Oct 2024

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service
Cozy and clean room with a view of the Matterhorn. Older space but it was well maintained. Easy to walk to what you needed.
Stayed 2 nights in Mar 2025

8/10 Good

Arhondisa

Liked: Cleanliness, staff & service, property conditions & facilities
Small but cute and warm rooms. Location very convenient
Stayed 3 nights in Dec 2024

8/10 Good

Wei-

Liked: Cleanliness, staff & service, property conditions & facilities
We like the property location.
Stayed 2 nights in Sep 2024