2/10 (非常に不満)
Diana G.、UK
2022 年 12 月 9 日
Complete misrepresentation of the property - not as shown!
The photographs of the proposed booking attached to this feedback are totally different from the actual apartment, which is far tinier. It comprised a kitchen, living room, with an uncomfortable sofa (bed), a breakfast bar, with no dining table, a tiny bathroom and a bedroom. In addition, the apartment entrance was on the corner, not at the side of the property and it was on the ground floor, not an upper storey, as depicted in the photos. The booking was made by my daughter, on our behalf, as a treat for my husband's birthday and therefore we were unaware that we were in the wrong property, until I showed her the photos we took on leaving this morning. I am shocked that there is a total misrepresentation of this property and will be contacting you on Monday to discuss. We have looked at the property WE stayed in on York Boutique Lets and note that this is the correct price for what we have paid, yet the property is entirely misrepresented. Furthermore, on York Boutique Lets' website, the Livingstone Street properties are shown as three separate apartments for rent, yet there is only one on VRBO, which, as described, shows the superior apartment on the first and second floors (apartment 1). There is some serious confusion and lack of clarity about exactly what is being offered.
Diana G.
2022 年 12 月に 4 泊滞在