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Reviews of Tianxiaju Motel

3.5 out of 5
Tianxiaju Motel
No.105 Section 5, Zhongshan Road, Yilan, Yilan County

Reviews

8.2

Very Good

Rating 10 - Excellent. 34 out of 89 reviews" "
Rating 8 - Good. 32 out of 89 reviews" "
Rating 6 - Okay. 16 out of 89 reviews" "
Rating 4 - Poor. 5 out of 89 reviews" "
Rating 2 - Terrible. 2 out of 89 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jasmine, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very friendly service.my kids very happy.

8/10 Good

Lonnie Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yilan
The staff was very helpful during our stay.

10/10 Excellent

珮蘭

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間空間大，床舒服，早餐方便好吃，服務人員親切
Stayed 1 night in Feb 2024

8/10 Good

Sammy

Traveled with family
Liked: Cleanliness, staff & service
體驗超浮誇房可以一試
還行，價格實惠，服務親切。入浴經驗很好，烤箱讃。雖然訂四人房入住二人，但一張床完全沒舖，所有用品均只有二人份。雖標示日式房，但真的一張椅子都沒有，對年長長很不方便。床有點太軟，早餐沒什麼特別。
Stayed 1 night in Dec 2023

10/10 Excellent

Chao-Shun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
老闆很客氣，服務很好，下次有機會再來
Stayed 1 night in Aug 2023
Response from 天下居 on Aug 9, 2023
親愛的貴賓您好：很開心您喜歡我們天下居，能得到您的正面評價是我們努力的最大動力，期盼在不久的將來能有機會再為您服務。敬祝 順心安康天下居 敬上

10/10 Excellent

Nien

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不管是晚上的老闆娘接待還是隔天退房櫃檯小姐的都超級無敵棒！很親切！
Stayed 1 night in Aug 2023
Response from 天下居 on Aug 9, 2023
親愛的貴賓您好：您的認同是天下居同仁們成長與努力的動力，衷心期待並歡迎您的下一次到訪宜蘭，再次體驗更賓至如歸的溫馨感受。敬祝 順心安康天下居 敬上

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨、房間很大、服務親切
Stayed 1 night in Jul 2023
Response from 天下居 on Aug 9, 2023
親愛的貴賓您好：感謝您的推薦與支持，我們會持續提升品質，期待未來能為您服務！敬祝 順心安康天下居 敬上

10/10 Excellent

chiayang

Stayed 1 night in Jun 2023

10/10 Excellent

??

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
員工親切，房間乾淨，備品貼心齊全，房間空間大👍
Response from 天下居 on May 16, 2023
親愛的貴賓您好：感謝您選擇入住天下居，非常榮幸我們的團隊能為您創造了一次愉快又充滿樂趣的回憶；再次感謝您的寶貴意見與讚賞，您的肯定正是我們不斷提升服務品質的最大動力，希望服務團隊的親和力能帶給您賓至如歸的感受，衷心期待您下一次的到訪，給予我們再次為您服務的機會。敬祝 順心安康天下居 敬上

10/10 Excellent

yunji

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
최고의 숙소
한국 관광객입니당 ! 가격대비 이렇게 넓고 예쁜 숙소가 없어요 최고입니다 숙소주인분도 너무 친절하셔서 불편한것 하나없고 조식도 아침에 가져다 주셔서 그냥 일어나서 천천히 먹었어요 침대도 엄청 푹신합니다 베란다도 있어요 이란오면 무조건 다시한번 반신욕도 아침저녁으로 했습니다 욕조도 깔끔해요!
Stayed 1 night in May 2023
Response from 天下居 on May 11, 2023
親愛的貴賓您好： 感謝您選擇入住天下居，非常榮幸我們的團隊能為您創造了一次愉快又充滿樂趣的回憶；再次感謝您的寶貴意見與讚賞，您的肯定正是我們不斷提升服務品質的最大動力，希望服務團隊的親和力能帶給您賓至如歸的感受，衷心期待您下一次的到訪，給予我們再次為您服務的機會。敬祝 順心安康天下居 敬上

10/10 Excellent

HYUNYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
따듯한 직원들이 있는 숙소
먼저 예약한 에어비앤비 숙소가 호스트와 연락이 안되어서 역에서 급하게 예약을 하고 간 숙소입니다. 전화위복이라 생각해요. ^^ 제대로 설명도 보지 않고 급하게 예약하고 갔는데 사소한 불편함들은 상쇄할 수 있을만큼 2일간 아주 마음 편하게 지냈습니다. 한국으로 치면 1실1주차 러브호텔 느낌인데 외관에 비해 실내가 엄청나게 컸습니다. 장점을 나열해 볼께요. 편리한 시설들 1.넓은 건식 사우나 (!!!!) 1월의 이란은 비가 자주오고 습도가 높아서 쌀쌀합니다. 대만은 기본적으로 따듯한 나라라서 난방이 없는데 오랫만에 따듯한 온기를 느낄 수 있는 공간이 있어서 행복했어요. 비에 젖은 옷들도 바삭하게 말릴 수 있었답니다. 2.넓은 공간 (너무 넓어 저희 부부는 방하나는 사용하지도 못했어요) 3.넓은 욕실 큰 욕조, 해바라기 샤워수전, 폭포 마사지 침대(?) 평소에 아주 피곤한 날 자동으로 씻겨주는 시스템은 없을까 상상했었는데 그게 실제로 존재했습니다! 신기하고 재밌는 경험이었어요. 단점 역에서 거리가 조금 있어서 차량이 없으면 버스나 도보를 이용해 가야합니다. 비만 안오면 걸을만 해요. 낡은 부분들이 있습니다. 완전 깔끔한 걸 기대한다면 실망하시실 수 있어요. 그렇지만 넓고 편리한 공간을 중요하게 생각한다면 추천합니다. --- 이란은 카발란 위스키 양조장에 가기위해 방문했습니다. 그 전에 정보가 별로 없었는데 아름다운 풍경에 반했어요. 다음에 논 모내기 시즌에 다시 방문하고 싶습니다. 차량을 렌트해서 다니면 좋을거 같아요. 구석구석 보고싶습니다. 살아보고도 싶습니다. 하하. 이 숙소의 가장 큰 장점은 친절한 직원들입니다. 차량 친화적인 구조라 외국인보다는 주로 현지인들이 이용하는 숙소같습니다. 그래도 영어를 잘하는 직원이 있고 소통은 어려운 다른 직원들도 진심으로 도움을 주려는 마음을 느낄수 있었어요. 공식 line채널이 있어 영어를 잘 하는 직원과 언제든 소통이 가능합니다. 많은 도움을 받았습니다.
Stayed 2 nights in Dec 2022

10/10 Excellent

Chiyuan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
寬敞乾淨
房間非常寬敞、乾淨 床鋪跟枕頭軟硬蠻適中 住202房的小冰箱好像不會冷就沒使用 沐浴、廁所跟按摩浴缸區域各自用布簾分開 沙發跟床鋪共用一台電視可翻面 浴缸的電視打不開但沒用到
Stayed 1 night in Nov 2022
Response from 天下居 on Nov 21, 2022
親愛的貴賓您好，非常感謝您蒞臨天下居汽車旅館，您的指教是給我們最大進步的動力。冰箱與電視已立即更換，更期望您每次入住，都能擁有美好旅程！再次感謝您，希望很快我們能再次為您服務！敬祝 順心安康天下居 敬上

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
房間很大，打掃也乾淨
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

YUEH HUA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間大且乾淨，附有三溫暖和浴缸，讓人能紓解旅行中的疲憊
整體環境是乾淨的，房間空間也很足夠，整體來說非常不錯，而且我們入住的浴室附有三溫暖已經按摩浴缸，玩了一整天下來的疲憊在入住後得到了紓解。
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveler

Liked: Staff & service
房間內設備老舊，浴室廁所在床旁邊只用布簾拉起來沒有門…洗熱水澡房間都是霧氣，早餐送來都冷的
Stayed 1 night in Oct 2020
Response from 行銷 on Dec 1, 2020
敬愛的貴賓您好 我們會加強改善 謝謝您寶貴建議

10/10 Excellent

JENMAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒
Stayed 1 night in Oct 2020
Response from 行銷 on Oct 23, 2020
敬愛的貴賓 非常感謝您的肯定 Best wishes~

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨 但浴缸漏水沒辦法使用 影片一直跑不了
Stayed 1 night in Oct 2020
Response from 行銷 on Oct 21, 2020
您好 感謝您寶貴建議 Best wishes

6/10 Okay

Ching C

Traveled with group
外觀跟房間都與照片不符合 加上我們入住的第二天早上發現廁所很臭 看了一下好像是馬桶那裡有漏水 個人覺得不推薦入住
Stayed 2 nights in Sep 2020
Response from 行銷 on Sep 17, 2020
敬愛的顧客您好 我們有確認過廁所沒漏水 感謝您的回覆 best wishes~

8/10 Good

Hui-ying

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from 行銷 on Sep 17, 2020
感謝您的回覆 best wishes~

10/10 Excellent

Tse Ning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from 行銷 on Sep 17, 2020
感謝您的回覆 best wishes~

4/10 Poor

nicole

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
廁所多處發霉，設備明顯需要汰換了
Stayed 1 night in Jun 2020

8/10 Good

KE CHIANG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
很大很有特色很舒適很乾淨物超所值很推薦大家來住宿、休息。
Stayed 1 night in Jun 2019

8/10 Good

yuanhao, TAIWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間大的令人驚奇！早餐又飽又滿足！
這家飯店只是外觀有點老舊！但房間很大很舒適！又有飽足的早餐！下次來宜蘭還會再入住！
Stayed 1 night in May 2019
Response from 行銷 on Jul 21, 2019
敬愛的貴賓 謝謝您的肯定 我們會繼續提供優質早餐給顧客的 謝謝

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
還OK!
再次造訪感覺沒有以前這麼舒適,很多櫃子都變成裝飾都打不開...衛浴的蓮蓬頭好像該換或調整...沒有正常均勻噴灑,洗澡時從接頭處狂噴,玻璃也都明顯水痕,另外很多壁紙也都斑駁翹起,雖然復古中國風仍很有特色,整體上還是舒適乾淨,但比起兩三年前讓人驚豔的住宿體驗,感覺有點失望!!!
Stayed 1 night in Feb 2019

10/10 Excellent

yuanhao, TAIWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間大又乾淨！CP值超高
離市區很近！出來就是便利商店！附近也很熱鬧，飯店的空間實在大到超乎我的想像！早餐非常的好吃！下次去宜蘭絕對還會再來！
Stayed 1 night in Jan 2019
Response from veronica on Jan 27, 2019
敬愛的貴賓 謝謝您對我們的肯定 希望下次有機會再為您服務唷 best wishes~

6/10 Okay

Hung Chih

Liked: Staff & service
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2018

8/10 Good

Yichun

Liked: Cleanliness, room comfort
Stayed 1 night in May 2018

8/10 Good

Jin Teng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

TING JIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值回票價
寬敞寧靜舒適, 復古躺椅很讚!! 雙人大按摩浴缸也很讚!! 床鋪很舒服!! 浴室的電視沒有聲音, 電視遙控器操作上有點複雜, 有待改進。
Stayed 1 night in Feb 2018
Response from veronica on Feb 24, 2018
敬愛的貴賓 謝謝您的肯定,另外電視電視我們會在定期檢查的 best wish~

6/10 Okay

pei-hsuan , 台北市

Liked: Cleanliness, property conditions & facilities, room comfort
讓人驚訝
電話那頭的阿伯對英文名字不熟悉，一開始差點以為是沒訂到房間，住宿的環境空間是大又舒適，雖然廁所很透明，晚上出門時阿伯說他們1點不會有人在，拿鑰匙給我保留，然後車庫半開 讓我們進得去，當時還很擔心忘記開車庫門我們不就睡路邊，還好這事沒發生，早餐不好吃。總結 偏貴 c/p值不高
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
招牌不明顯，比較容易開過頭！ 浴室和廁所相隔兩邊不同地點，稍微麻煩 其他還不錯～
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適，乾淨，環境衛生很好，服務態度也很好 早餐也很好吃，但覺得床不夠大，哈。 各方面都不錯，很適合情侶，家庭入住，很安靜，晚上不會很吵鬧。
Stayed 1 night in Oct 2017
Response from Veronica on Nov 11, 2017
敬愛的貴賓 感謝您的肯定，我們會繼續努力的 Best wishes

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
有螞蟻
床邊及小桌子上有滿多的螞蟻
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

YU HSUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體環境清潔 可惜浴室的電視沒有辦法看，希望能夠盡快處理 讓之後的旅客可以盡興
Stayed 1 night in Jul 2017
Response from Kevin on Jul 15, 2017
敬愛的貴賓您好 謝謝您寶貴的建議,我們會立即加強並改進的 感謝您 best wishes~

10/10 Excellent

KATTY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
唯一覺得離譜的是～過了晚上12點 所有的員工下班！進出口開一個！ 沒有員工！
Stayed 1 night in Jul 2017
Response from Kevin on Jul 15, 2017
敬愛的貴賓您好 非常感謝您寶貴的意見,我們會立即改進的 感謝您 best wishes~

8/10 Good

CHENGHAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Response from Kevin on Jul 15, 2017
敬愛的貴賓您好 感謝您的支持與肯定,我們會繼續努力的 best wishes~

10/10 Excellent

Chun-chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Kevin on May 30, 2017
敬愛的貴賓您好 非常感謝您對本店的支持與肯定,我們會再繼續努力的 best wishes~

6/10 Okay

Shirley, Hong Kong

Liked: Cleanliness, staff & service, room comfort
民宿房間很大，預訂早餐安排不當
民宿房間整潔，地方十分大，溫泉浸浴十分捧！ 可是，這麼大地方也沒有兩張椅子讓我們坐下吃早餐，只可坐在床邊吃。 我們住的其中一間房間很多蚊子，另一間房間也有一兩隻蚊子。 我們住了兩晚，第一晚，連不到wifi，聯絡了員工，第二晚就改善了。 第一天的早餐比預訂時間遲了40分鐘才送到，送來的又是送錯的，又沒餐具，真氣壞。我們向員工投訴了，民宿主人退了200元台幣給我們。 第二天的早餐就準時送到，今次沒送錯了，濃湯及漢堡味道也很好。
Response from 嘉鴻 on Apr 27, 2017
敬愛的貴賓您 很抱歉員工的疏乎造成您的不便，我們會盡力加強員工訓練，另外環境的部分我們會想辦法改善，最後非常感謝您寶貴意見，感謝您

2/10 Terrible

howei

Disliked: Property conditions & facilities
有蚊子，很多隻，沒辦法睡⋯
Response from Kevin on May 30, 2017
敬愛的貴賓您好 非常感謝您寶貴的意見,造成您的不便,我們深感抱歉 我們會在加強環境的清潔及消毒的 best wishes~

6/10 Okay

Wai Man

6/10 Okay

Wai Man

6/10 Okay

TienCheng

服務人員熱心
Response from Kevin on May 30, 2017
敬愛的貴賓您好 非常感謝您對員工的肯定,我們會繼續努力的 best wishes~

4/10 Poor

wei ting

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
不會再來
開電視的方式很麻煩 沙發枕有異味

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
雖然電視附有線頻道，房內的可使用，但浴室的無法使用，形同虛設了！送餐前說會先電話通知，但沒有執行。CHECK IN和外出返回時，櫃台都沒有人，等了一陣子才出現，打電話也只聽到鈴聲在旁邊響....其餘的都還不錯！
Response from General Manager on Feb 13, 2017
感謝你寶貴的意見 目前電視系統，還在和第四台供應商討論要如何解決數位化的線路問題。 所以浴室部分還在改善當中，我們也會盡速處理此一問題。 櫃台人員，日前人員出現缺口尚未補齊。教育訓練也未達水準，至此我們也深感歉意，以致力改善作業中。 謝謝!

8/10 Good

Jia-Yu

Liked: Room comfort
可以給機會去住住
我覺得蠻幸運的一切都還好，因為有看到負評，不過店家應該有改善。