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Colca Lodge Spa & Hot Springs

4.0 star property
Travelers soak in natural hot springs with mountain views at this Colca Valley lodge, where hearty meals and family activities round out the experience

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Located near Uyu Uyu, Colca Lodge Spa & Hot Springs offers a peaceful escape with complimentary breakfast buffet and diverse dining choices. Guests can relax at the poolside bar, visit the on-site spa, or enjoy family activities including bike rentals and the arcade/game room.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Down comforters, Select Comfort beds, in-room safe, free WiFi

Standard Double or Twin Room

8.8 out of 10
Excellent
(8 reviews)

Highlights

Free rollaway/extra beds
Pillow menu
Select Comfort bed
Down duvet
Separate bedroom
Hair dryer
Rainfall showerhead
Deep soaking bathtub
  • 35 sq m
  • 1 bedroom
  • Valley view
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Down comforters, Select Comfort beds, in-room safe, free WiFi

Triple Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Pillow menu
Down duvet
Select Comfort bed
Hair dryer
Deep soaking bathtub
Rainfall showerhead
Separate bathtub and shower
Bathrobes
  • 35 sq m
  • River view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Suite

Suite | Down comforters, Select Comfort beds, in-room safe, free WiFi

Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Refrigerator
Pillow menu
Down duvet
Select Comfort bed
Hair dryer
Deep soaking bathtub
Rainfall showerhead
  • 40 sq m
  • Valley view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite

Family Suite | Down comforters, Select Comfort beds, in-room safe, free WiFi

Family Suite

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Refrigerator
Pillow menu
Down duvet
Select Comfort bed
Hair dryer
Rainfall showerhead
Deep soaking bathtub
  • 45 sq m
  • Valley view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Junior Suite

Junior Suite | Down comforters, Select Comfort beds, in-room safe, free WiFi

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Free rollaway/extra beds
Refrigerator
Pillow menu
Down duvet
Select Comfort bed
Hair dryer
Deep soaking bathtub
Rainfall showerhead
  • 55 sq m
  • River view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Twin Room

Twin Room | Down comforters, Select Comfort beds, in-room safe, free WiFi

Twin Room

8.0 out of 10
Very good
(1 review)

Highlights

Pillow menu
Down duvet
Select Comfort bed
Hair dryer
Deep soaking bathtub
Rainfall showerhead
Separate bathtub and shower
Bathrobes
  • 35 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, Valley View

Junior Suite, Valley View | Down comforters, Select Comfort beds, in-room safe, free WiFi

Junior Suite, Valley View

Highlights

Refrigerator
Pillow menu
Select Comfort bed
Down duvet
Separate bedroom
Hair dryer
Deep soaking bathtub
Rainfall showerhead
  • 50 sq m
  • 1 bedroom
  • River view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family House

Family House | Down comforters, Select Comfort beds, in-room safe, free WiFi

Family House

Highlights

Furnished patio
Yard
Individually furnished
Fireplace
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Pillow menu
  • 119 sq m
  • 3 bedrooms
  • River view
  • Sleeps 6
  • 1 Queen Bed, 1 Large Twin Bed and 2 Double Beds

View all photos for Junior Suite

Junior Suite | Down comforters, Select Comfort beds, in-room safe, free WiFi

Junior Suite

Highlights

Individually furnished
Pillow menu
Select Comfort bed
Down duvet
Separate bedroom
Hair dryer
Deep soaking bathtub
Rainfall showerhead
  • 42 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | Down comforters, Select Comfort beds, in-room safe, free WiFi

Superior Suite

Highlights

Furnished patio
Yard
Individually furnished
Individually decorated
Heating
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 50 sq m
  • 1 bedroom
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite | Down comforters, Select Comfort beds, in-room safe, free WiFi

Deluxe Suite

Highlights

Hypo-allergenic bedding
Pillow menu
Premium bedding
Separate bedroom
Down duvet
Select Comfort bed
Private bathroom
Rainfall showerhead
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Located in Coporaque, Colca Lodge Spa & Hot Springs is in the suburbs and on the waterfront. Notable landmarks in the area include Uyu Uyu and San Antonio Pre-Inca Ruins, and travelers wishing to experience a bit of culture can try Museo Yanque. Traveling with kids? Make time for Astronomical Observatory, or check out an event or a game at Chivay Arena. Discover the area's water adventures with fishing nearby, or enjoy the great outdoors with hiking/biking trails.
Visit our Coporaque travel guideOpens in a new window
View more Resorts in CoporaqueOpens in a new window
Map
4150, Arequipa, Coporaque, Fundo Puye S/n

What's nearby

  • Uyu Uyu - 15 min walk - 1.3 km
  • Museo Yanque - 17 min walk - 1.4 km
  • Church of Yanque - 18 min walk - 1.6 km
  • Museum of Yanque - 18 min walk - 1.6 km
  • Thermal Baths of La Calera - 23 min drive - 14.8 km

Getting around

  • Arequipa (AQP-Rodriguez Ballon Intl.) - 178 min drive

Restaurants

  • ‪Restaurante Turistico Misti Wasi - ‬14 min drive
  • ‪El Remanso Del Colca - ‬13 min drive
  • ‪Portales de Chivay - ‬14 min drive
  • ‪Restaurant Ruristico Cusi Runa - ‬14 min drive
  • ‪Qhapaq Nan - ‬14 min drive

About this property

Colca Lodge Spa & Hot Springs

Upscale family-friendly resort near Uyu Uyu
Located close to Museo Yanque and Church of Yanque, Colca Lodge Spa & Hot Springs provides a free breakfast buffet, a poolside bar, and a terrace. Treat yourself to a massage, hydrotherapy, or aromatherapy at the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. In addition to a garden and an arcade/game room, guests can connect to free in-room WiFi.
Additional perks include:
  • 4 outdoor pools and an indoor pool
  • Free self parking
  • Bike rentals, hot springs on site, and a roundtrip airport shuttle (surcharge)
  • A TV in the lobby, barbecue grills, and a banquet hall
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Colca Lodge Spa & Hot Springs offer perks such as 24-hour room service and pillow menus, as well as amenities like free WiFi and safes.
Other amenities include:
  • Select Comfort beds and down comforters
  • Rainfall showers, designer toiletries, and deep soaking tubs

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Horseback riding/rentals
  • Hot springs
  • Indoor pool
  • Library
  • Sauna
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (1,270 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On the waterfront
  • Picnic area
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Massage
  • Sauna
  • Spa treatment rooms

Accessibility

  • No elevator

More

  • 2 floors
  • 6 buildings
  • Banquet hall
  • Built in 1995
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service

More

  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: PEN 1800 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: PEN 1800

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 20311643895

We should mention

This property does not have elevators
Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 14 years old are not allowed in the spa without adult supervision

Property is also known as

Colca Lodge Spa & Hot Springs Coporaque
Colca Spa Hot Springs Coporaque
Colca Lodge Spa Hot Springs Yanque
Colca Lodge Spa Hot Springs
Colca Spa Hot Springs Yanque
Colca Spa Hot Springs
Colca Lodge Spa & Hot Springs Hotel Yanque
Colca Lodge Spa And Hot Springs - Hotel
Colca Lodge Spa & Hot Springs - Hotel Peru/Colca Canyon - Yanque
Colca Lodge Spa Hot Springs
Colca & Hot Springs Coporaque
Colca Lodge Spa & Hot Springs Resort
Colca Lodge Spa & Hot Springs Coporaque
Colca Lodge Spa & Hot Springs Resort Coporaque

Frequently asked questions

Does Colca Lodge Spa & Hot Springs have a pool?

Yes, this property has an indoor pool and 4 outdoor pools.

Is Colca Lodge Spa & Hot Springs pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Colca Lodge Spa & Hot Springs?

Check-in start time: 2:00 PM; Check-in end time: 6 PM.

What time is check-out at Colca Lodge Spa & Hot Springs?

Check-out is at 11:00 AM.

Does Colca Lodge Spa & Hot Springs provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PEN 1800 per vehicle applies.

Where is Colca Lodge Spa & Hot Springs located?

This family-friendly Coporaque resort is located on the waterfront, within 1 mi (2 km) of Uyu Uyu, Museo Yanque, and Church of Yanque. Church of Coporaque and San Antonio Pre-Inca Ruins are also within 3 mi (5 km).

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Reviews

Colca Lodge Spa & Hot Springs Reviews

9.4

Exceptional

9.6

Cleanliness

8.8

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 190 out of 247 reviews
Rating 8 - Good. 44 out of 247 reviews
Rating 6 - Okay. 5 out of 247 reviews
Rating 4 - Poor. 4 out of 247 reviews
Rating 2 - Terrible. 4 out of 247 reviews

Reviews

10/10 Excellent

Maria-Jose

Liked: Cleanliness, property conditions & facilities
The site is gorgeous, the staff is very friendly. I would suggest to upgrade their bathrooms but otherwise the 2 floor cottage we had was great for our family of 4.
Stayed 1 night in Dec 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, surrounded by amazing landscaping!
Stayed 1 night in Jul 2025

10/10 Excellent

Kanoknart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service. Great Facilities. The room had great view. The operation is so environmental friendly.
Stayed 1 night in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The place to see the Andean condors

Best location in Colca Canyon to see the Andean condors. Staff, facilities were superb with a nice spa and hot tubs. The general area is rustic, and there is really only one good road into Colca Canyon from either Puno or Arequipa. It's a high-altitude area, so be prepared to be impacted if you plan to engage in any physical activities.
Stayed 4 nights in Sep 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning location, clean facilities and exceptional customer service. Would stay again.
Stayed 7 nights in Mar 2025

8/10 Good

Dane

Liked: Cleanliness, amenities, property conditions & facilities
Nice resort in a picturesque surrounding. Friendly stuff, clean and attractive rooms. Bar service is spotty, one needs to call for attention to be served and even then nobody comes. They are not approaching guests promptly and seem to be disinterested in serving and greeting customers. Other service was good and prompt. For breakfast I ordered a box to go and it was very poor - a little bun with 2 thin slices of cheese and a simple cake. They could do a better job. Otherwise, the room and bathroom were very large and in good condition The balcony was charming with a beautiful view of the compound and surrounding mountains. The bed was huge and wide but a bit too short so I felt like my feet were hanging out of it. The restaurant service was impeccable and the food excellent with Peruvian specialties. I stayed for two nights to see the Colca Canyon and drive around so I did not use the spa and hot springs baths which were readily available. A pleasant stay high in the Andes.
Stayed 2 nights in Jan 2026

10/10 Excellent

PRAVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complete property is a spa. Super location great staff, lots of stuff to do.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second time visit ,private thermal waters

Another great stay. Lodge by the river with great private thermal waters and manicure gardens.Excellent customer service and very good food
Stayed 3 nights in Jan 2025

10/10 Excellent

Massimo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, stunning location. Very nice lodges. The hot springs are wonderful. Good food and very friendly staff. Ideal for visiting Colca Canyon and relaxing on the beautiful mountains!
Stayed 3 nights in Oct 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Beautiful resort. Fun to walk around, beautiful views and Great rooms. The thermal baths were definitely a great thing to visit on the resort. A bit far, so eating options are limited but the restaurant is very good. I recommend this as part of your journey to the Colca Canyon
Stayed 2 nights in Jan 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and peaceful property with hot springs on property. My kids loved the llama farm and the hot springs. Nice kept very comfortable rooms perfect for families
Stayed 2 nights in Jul 2024

10/10 Excellent

marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most wonderful stay here. The staff, room, pools and dining was all exceptional with a caring attention to detail. We were only able to stay the one night and wish we could have stayed a second as we enjoyed it so much.
Stayed 1 night in Oct 2023

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property in an amazing location. The hot springs, the spa/pool area with views, the onsen… the grounds are beautiful and peaceful. The room was of a good size with a very big bathroom. It was clean and comfortable, although it could do with an update, specially the furniture. I would say the weakest part was the breakfast but dinner was ok (I recommend choosing the small restaurant area, it’s much nicer). Overall, good value and a great choice for the area
Stayed 1 night in Feb 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Colca Lodge Spa and Hot Springs is located next to the Colca River. The grounds of the resort are meticulously kept and the hot springs are wonderful. The food is the restaurants is excellent, reasonably price and the service was very good. They have a small llama ranch on the property that you can tour. Overall, the lodge is great place to relax or book various activities that are found in the region.
Stayed 2 nights in Sep 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love my two day at Colca Lodge. The scenery and ambiance are spectacular. I enjoyed the hot springs, short hike to the alpaca farm and the exhibits explaining condor/raptor habitat in Colca and how the alpaca fleece is harvested. The scenery is pastoral and relaxing. The hotel staff are top notch, friendly and helpful.
Stayed 2 nights in Sep 2024

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing Stay

A nice ce relaxing break before seeing the Condors the next morning. This is possibly the best Hotel in the area but it didn't feel snooty or superior. Just good friendly staff and good service. Had a relaxing dip in the spa - which also has its own bar. Evening dinner was great and reasonably priced. Would recomend
Stayed 1 night in Aug 2024

10/10 Excellent

Kaylee

Liked: Staff & service, property conditions & facilities, room comfort

Relaxing stay.

Colca lodge was gorgeous, the grounds were beautiful and the room was spacious. The hot springs were perfect and the we had a very relaxing time. The only negative was that the room was not as clean as we would have liked. The staff were very sweet.
Stayed 2 nights in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel for relaxing and recharging

Very beautiful location and well cared for hotel (both the buildings and the grounds). The hot spring pools were wonderful and a highlight of the visit - better than most of the onsens we've been to in Japan! The breakfast (included in the room price) was the best of any of the hotels we stayed at in Peru, and the dinner was also fine. We would not hesitate to return to this location again, and would probably stay 3 nights and skip the Cruz de Condor day trip - instead just relax at the hotel, and walk up to the nearby Uyo Uyo ruins.
Stayed 2 nights in May 2024

10/10 Excellent

Christin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property - the pictures do not do it justice. We loved the view from our room and enjoyed the oversized bathroom with double sinks. The bed was comfortable and we appreciated the convenience of the on-site restaurant just steps away. We enjoyed our meals there and the staff were very kind and helpful. I really enjoyed the ricotto relleno. We loved visiting the alpacas and really loved the onsen experience (we reserved in advance.) We took advantage of the hot spring pools also and really enjoyed it.
Stayed 2 nights in May 2024

10/10 Excellent

Miroslava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds were amazing with hot pools, alpacas and info about alpacas and condors, river crossing, walks around the property. We borrowed fishing rod and tried trout fishing. Staff was very friendly. The breakfast was very good. We have also enjoyed the dinner and drinks at the bar with a great service. Room was nice and clean with a heater. Wish we could stay longer.
Stayed 1 night in Jun 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Almost there!

The grounds of this hotel are exceptional along with the beautiful hot springs! The reception staff are stiff and snobby unlike the restaurant staff who are warm and kind. The restaurant was attractive, but the food was rather dull, which was especially noticeable in this country full of exceptional restaurants. It is a very clean resort.
Stayed 2 nights in Nov 2023

10/10 Excellent

Mavila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rented a car and drive here from Arequipa airport for the weekend. Words cannot describe the amazing weekend my friends and I had. The spa, the views, the thermal waters, etc. you have to experience it for yourself. I will definitely be retuning!
Stayed 3 nights in Mar 2024

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relax here.

Colca Lodge was very well presented, staff were excellent and our room was more than adequate. Room was cold when we arrived. The under floor heating was switched on, but I'm not sure it was working. We were given an oil filled radiator which did the job. Our junior suite was a good size, although a bit too open plan in the toilet area! Plenty hot water and good shower. Hot springs were just that, a great way to relax. Food was well cooked and service was fast. Menu was a little limited considering what you pay to stay at the lodge. Nice walks in the area and close to ancient Inca sites.
Stayed 2 nights in Nov 2024

8/10 Good

Bonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing and a little oasis of comfort. It’s clean and comfortable with good food. If your looking for therapeutic hot springs though this is not the place. The hot springs are kept at a warm temperature for people to hang out and drink. The minerals are low because of so much dilution. They have the resources for hot pools. There are boiling springs across the river and hotter one feeding the other 3. They have a full bar by the pools and it’s set up like a hot pool. I love hot springs and most enjoy therapeutic ones, you would be sick if you drank in therapeutic pools. I was let down by this fact so wanted to post this for those that go to hot springs.
Stayed 1 night in Sep 2023

8/10 Good

Val

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is beautiful and one of our favorite places in Peru so far. The hot springs were wonderful, the room was spacious and very clean (a little cold despite the heater and beds are very soft). The restaurant was ok, not great (I had to send back my order because instead of "grilled", my food was raw but they redid it and it was better). The staff was welcoming. However, I tried to book a massage at the spa and either there was no one to take bookings or they said it was too late (even though the spa officially closed 4h later...). Also, when my friend asked if we could change his welcome drink to a coffee, they said no, which is not a very client-friendly attitude. Finally, the sister tour company is not good. They quote higher hotel prices than on the web and just put you on a random group tour. I'm not sure what company we ended up with but the second guide was not good - he was so late on day 1 that we stayed with the first guide and on day 2 he made many claims about the area that were inaccurate and was quite dismissive about the Incas (I'm not sure a biased guide is optimal) and the tour stops at many areas that have no purpose other than to get you to buy things. It's really a shame because the hotel itself was wonderful.
Stayed 1 night in Feb 2025