Do not stay at this hotel. In 20 years of business travel staying at all levels (3-5 star) of hotels, this by far ranked as the worst hotel stay I have ever had. Terrible management and service. No clean towels available or provided; no housekeeping service unless you stay 5 or more nights (I can make my own bed but do expect an option for trash removal from my room). Was put in a room that had an adjoining room door (it was a single door so that the occupants of the next room could have easily walked into my room) so I listened to their conversation all night and smelled their marijuana or THC vape pen during their whole stay. Thankfully they left after day 2 of my stay. When I asked front desk staff for clean towels (we had 3 adults) and trash service, I was told they only had enough for 2 of us and I said I would check back later and was told "good luck". Never did get trash service as promised so 4 days of trash was left in the room when I checked out. Bed was clean but the toilet and shower were dirty upon arrival; dirty walls, doors; furniture in disrepair. Room was sold as Queen beds but they were actually full size. Complete waste of money for the price they charged. This is more at the level of what you would expect from a $79 a night motel.
Candy
2024 年 5 月に 3 泊滞在
2/10 (非常に不満)
Aisha
小さなお子様連れの家族旅行
2024 年 5 月 27 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dirty
Aisha
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Luz
2024 年 5 月 22 日
良かった点 : 清潔度、スタッフとサービス
Good
Luz
2024 年 4 月に 2 泊滞在
10/10 (非常に良い)
Edward
2024 年 5 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Edward
2024 年 5 月に 1 泊滞在
2/10 (非常に不満)
Joey、Worcester
2024 年 5 月 19 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
People continued to knock on my room door room next to me was very loud aswell
Joey
2024 年 5 月に 1 泊滞在
8/10 (良い)
Alberto
2024 年 5 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Alberto
2024 年 5 月に 2 泊滞在
2/10 (非常に不満)
lemi
2024 年 5 月 17 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was very dirty
lemi
2024 年 5 月に 1 泊滞在
2/10 (非常に不満)
David
2024 年 5 月 13 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The desk made a reservation/confirmed it. When arrived they lied that I had one (would not contact desk who verified they did). Never apologized for that/banned for filing a formal complaint for that....and besides trying to lie sweep it when corporate tried to book me in it using apology points they lied to corporate saying they needed deposits PLUS (suddenly). Then informed corporate as above why. Corporate refused to book me in another hotel chain their expense fort the problems Comfort Inn in Auburn created. Would NEVER use/recommend Comfort Inn or Choice Hotels to anyone. GO ELSEWHERE
David
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Jessica
家族旅行
2024 年 5 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Front desk are always nice and helpful. I've been here before and the young man working there was great every time.