William Fevre Grands Vins De Chablis

This hotel is a scam. My receipt showed a total of 490 euros, but they mentioned that the amount would change when I checked in. So, I booked and was surprised when they charged me 124 euros immediately. I called them and sent them messages, but they didn’t respond. Then, I contacted Expedia, and they informed me that the amount would be deducted from the total when I checked in. When I went to the hotel, I was shocked to find that they charged the full amount without any deduction. When I asked about the initial amount they charged me, they said it would be refunded to my bank account after 3-5 business days from checking out. It’s been almost 30 business days, and I’ve tried to contact them, but they haven’t responded. My advice is to never book with this hotel.

Lovely hotel close to alot of attractions & sites. Staff were amazing very helpful and polite. Only negative was the lift wasn’t working at all. Only until our last day being on the 4th floor wasn’t ideal. Also the wellness centre swimming pool etc was out of order which was the main reason for me, my why I booked.

I did not stay at the hotel so this review is only based on my customer service with them. I appreciate the hotel has a set booking policy and my reservation was non refundable however I unexpectedly fell ill and asked if they could refund or instead move my dates of stay. The refused to accommodate any changes to my booking which was extremely disappointing when other hotels with the same booking policy have been really helpful in the past. Disappointing experience.