Wheeling Island Casino and Racetrack

this was a very disappointing experience. first of all I rented this space because they advertised Egyptian cotton sheets and as soon as I touched it, I could tell it was polyester. I checked the label and it was 100% polyester. I have sensitive skin so the cotton sheets was a big reason why I booked it. But the most important part where I booked this listing was because they had an in unit washer and dryer. The washer and dryer were taking hours to finish a load of laundry. i called to explain and they extended my check out to 11. Because my clothes were still wet when I was checking out I had to delay my check out and I still wasn’t finished by the extended checkout time so I had to leave after 1 PM with wet clothes. they charged me $100.The photos of this unit are vastly misrepresented. It looks a lot cleaner in the photos than it is. When I went in the room with the black wall, there was some sticky substance covering the entire wall with handprints dragged down the entire wall. there was a lot of dust especially in the bathroom. there is smeared material on a lot of the doorways. They also advertise eco-friendly cleaners, but they were two Costco size bottles of Pine-Sol under the kitchen sink as well as very many other non-eco-friendly cleaners throughout the unit. Upon arrival there were these awful bird sounds being played from a speaker in the bedroom that I promptly turned off. most of plants were dead or in rough shape. I could go on, but I’m at my character limit.

2 words: Top tier !!!!! The service, the cleanliness, the communication and the accuracy of the property.