Went as a family trip and my family had a great time.
Walter
2020 年 2 月に 1 泊滞在
2/10
This hotel is absolute awful. It’s rare that there isn’t a thing positive to say but the staff were unfriendly and not helpful; the hotel is run down; there were many drunk people in the pool; there was only a “gas station” quality breakfast and no other food available; our bathtub was clogged. Honestly, it was awful,
Holly
2020 年 2 月に 1 泊滞在
4/10
I understand why its going out of business. Run down. Inattentive customer service. Keys constantly not working.
宿泊されたお客様
2020 年 2 月に 2 泊滞在
2/10
Don’t go it’s full of false advert intent and I had to pack up and leave when a bed bug went across my pillow and coffee came out of the tub horrible
Antoinette
2020 年 2 月に 1 泊滞在
4/10
There was trash all over the hotel and the water in the shower was yellow and there was no water in the toilet there is no way this was a 3 star hotel
Chris
2020 年 2 月に 1 泊滞在
8/10
The beast is a swimming pool, the room where ok too
宿泊されたお客様
2020 年 2 月に 1 泊滞在
2/10
宿泊されたお客様
2020 年 2 月に 1 泊滞在
2/10
Customer service is horrible as well as the hospitality of this resort. The manager is rude and hector at the front desk was disrespectful. I would not stay here again.
The resort is really nice especially all the different pools and hot tubs.
Alissa
2020 年 1 月に 1 泊滞在
10/10
Nice hotel.
Robert
2020 年 1 月に 1 泊滞在
6/10
The pool got cold as the waterfall went down awhile the room we stayed in was dirty we have been coming for years they have gone downhill oh the pool looked like it had not been vacuumed either in a while
ANNA MARIE
2020 年 1 月に 1 泊滞在
8/10
Over all it was good ,relaxing,love the pool , the only issue was the bar tender by the tower had a nasty attitude.
katherine
2020 年 1 月に 2 泊滞在
8/10
Pool areas, variety of restaurants and eating options ( though some were not open all the time) staff was excellent and welcoming (in spite of the expected closures ). And all under one roof.
宿泊されたお客様
2020 年 1 月に 2 泊滞在
2/10
Customer service here is terrible front desk woman name starts wit a S was so rude
宿泊されたお客様
2019 年 12 月に 1 泊滞在
8/10
Dave
2019 年 12 月に 1 泊滞在
2/10
David
2019 年 12 月に 1 泊滞在
2/10
This place has gone down hill. You could not get service for anything there. They had no staff and there restaurant was closed. I wish I would have stayed somewhere else I was very disappointed with my stay here. I have stayed here before and it was totally different that’s the reason I chose to stay here again. I will never come back to this place it was a terrible place!!
David
2019 年 12 月に 1 泊滞在
8/10
Although this property could use some updates it was clean, staff was friendly & the amenities were perfect for our one day stay. The kids loved the pools.
宿泊されたお客様
2019 年 12 月に 1 泊滞在
4/10
We arrived to a cold unwelcoming front desk clerk. I asked about the Burbon Street feature that was advertised and was told it was closed for the season. The website didn't say it was closed, we wanted to see that. The furniture in the indoor seating area by the sauna was very dirty. Only a small grill area open in the morning for a egg sandwich. The furniture in the room was outdated and scratched, and I turned on the shower and BROWN water came from the spout.We won't be back. The manager heard my comments from the back room and never came out to talk to me.
Terry
2019 年 12 月に 1 泊滞在
4/10
Rebecca
2019 年 12 月に 3 泊滞在
6/10
宿泊されたお客様
2019 年 12 月に 1 泊滞在
8/10
The property was wonderful with several restaurants and activities. Sure, it is a little run down, but our room was clean and staff were extremely nice. I would recommend.
Jana
2019 年 12 月に 2 泊滞在
10/10
emma
2019 年 11 月に 1 泊滞在
8/10
Pheasant Run is unique because of it's old school appeal. It's indoor/Outdoor heated swimming pool is one of a kind. Nothing like swimming outdoors when it's snowing.
They are environmentally conscious with their water consumption systems which take a little getting used to.
I understand the resort may be closing down at the beginning of the year. Too expensive to operate. People should get over there with the family before that happens. You'll never see a place like this again.
Daniel
2019 年 11 月に 1 泊滞在
2/10
I should have read the reviews before booking here. When it came time to check in, I waited 40 mins alone becsuse there was one lady at the front desk. She complained she was ready to ho home to her own kids when I stated it was my daughters birthday. The room was at the VERY end of the "resort." I should have been in the tower but they put my gamily and frienfs in building "G." It was explained we would have a golf view with a patio. I had a dirty pond view with a wooden rotting bacony that every room shared. The television was probably 20yrs old and did not work. Dakota from maintenance apologized and said the resort is not making changes or repairs because they have filed for bankruptcy. The a/c and heating unit was broken, as well as the screen door on our sliding glass door. There was garbage under the bed and in the tv console. There were supposed to be tons of amenities. Bourbon St restaurants were closed, there was no staff ANYWHERE and only half the games worked in the arcade. I booked one room and had family who booked 2 extra rooms. I have NEVER been so disappointed with a hotel or so called resort in my life!! I also took pictures and video to show.
Tina
2019 年 11 月に 1 泊滞在
6/10
The rooms are outdated. We booked for 2 adults and 2 kids and only had 2 lager towels and 2 hands towels and 1 wash cloth.