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モーテル 6 ウォータールー アイオワ - クロスローズ モール - シーダー フォールズの口コミ

2 out of 5
モーテル 6 ウォータールー アイオワ - クロスローズ モール - シーダー フォールズ
2141 LaPorte Rd, Waterloo, IA

口コミ

6.0
評価 10 - 633 件の口コミ中 90 件が非常に良い" "
評価 8 - 633 件の口コミ中 160 件が良い" "
評価 6 - 633 件の口コミ中 147 件が普通" "
評価 4 - 633 件の口コミ中 111 件が不満" "
評価 2 - 633 件の口コミ中 125 件が非常に不満" "

6.6/10

清潔度

6.8/10

スタッフとサービス

4.8/10

設備とサービス

6.0/10

施設のコンディションと設備

5.6/10

環境への配慮

口コミ

6/10 (普通)

Sudhi

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
You cannot bring your children. No breakfast. No housekeeping or clean towels every day. Very bad crowd. Its okay of grown ups but certainly not okay to bring children.
2024 年 3 月に 2 泊滞在
Nancy Y.からの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 (非常に不満)

Paris

家族旅行, グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pool was closed. Everything was in disrepair. Fire extinguisher was missing from box. Our friends' room didn't even have a latching door. My room was given away when my things were in it. Then instead of moving the other people they tried to give my room to, they took my things and put them in the office. Will never stay here again. What a nightmare.
2024 年 3 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Hi Paris,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 (非常に良い)

Thaily

良かった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 3 月 29 日)
Hi Thaily,Thank you for the excellent review! Maz K.#Team6

4/10 (不満)

kent

気になった点 : 清潔度、施設のコンディションと設備
Website said they had a pool, but didn’t mention it hadn’t had any water in it for a long time.
2024 年 1 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 2 月 6 日)
Hi Kent,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

4/10 (不満)

Stephanie

2024 年 1 月に 3 泊滞在

4/10 (不満)

khristina

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I checked in my room at 245pm check was fine. When I came back to my room I went to turn tv on and no battery in remote. Called mgr on duty and he said no batteries no tv for the night. Very rude and inconsiderate. I went to cvs and bought batteries so I could watch tv. I have stayed here two other times and no problem. Will not come back
2024 年 1 月に 1 泊滞在
Nancy Y.からの返信 (投稿日 : 2024 年 1 月 16 日)
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 (不満)

Sandra

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Only good thing is pets stay free
The room says non-smoking yet the beds smelled heavily of cigarette smoke and there were cigarette burns on the blanket. The door did not close very easily. I had to push pretty hard to get it to latch, and the deadbolt would not engage. The pool ( as always when I stay here) was closed for maintenance. The remote control would not change the channel on the TV, just controlled the volume and on/off feature. I went to the desk on the second day of my stay to see about getting it fixed. The person was new and didn't know how to help, but said he would consult a coworker who lived on the grounds. Neither person ever got back to me. The only plus is pets stay free. The beds are very hard and there was only soap offered for a shower. This was an emergency family trip for me so I did not pack shampoo so I was out of luck. I also put a bag of trash outside my door on the first day, and it was never collected, so I stuffed it into a garbage can outside the back door. The back door did not close all the way, so security is not that important to this establishment. No microwave or coffee maker in the room - there is a small microwave in the lobby.
2023 年 12 月に 2 泊滞在

6/10 (普通)

Saidah

2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Paige

2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Eri

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

SHELLI

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
The staff was very helpful and courteous. It was very easy to check in and out. We stayed for one night on our way to a bike event in Langley Illinois. It was a last minute decision and the staff was very accommodating. Thank you!
2023 年 9 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 10 月 9 日)
Hi ShelliWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

4/10 (不満)

Gary

良かった点 : 客室の快適度
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Do. Not. Stay. Here.
Homeless tweaker hanging out at the front entrance, suspicious characters lurking in the parking lot(drugs?), a surprise $20 room deposit supposedly refundable, and the pool was broken. Desk person at check-in was difficult to understand. Noises inside and out most of the night. Dirty pillowcases. Smelly pillows. Cigarette burn hole in the bed spread... Pitch a tent in the rain or whatever, but don't stay here!!!
2023 年 9 月に 1 泊滞在
Nancy Y.からの返信 (投稿日 : 2023 年 9 月 26 日)
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 (良い)

Barbara

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Plastic mattress covers
Bed was great black out curtains awesome.shower hot. Bed was super comfy except for the plastic mattress cover. Sheets wouldn't stay on bed and I sweat from the plastic. I suggest they spend a little more for the waterproof mattress covers that are quilted . The mattress will be protected and sheets will stay on I just took it off and sheets stayed on I was cool and slept great
2023 年 9 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 9 月 18 日)
Hi Barbara, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon.Safe TravelsLilith#Team6

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 3 泊滞在

6/10 (普通)

Sharla

2023 年 8 月に 1 泊滞在

8/10 (良い)

Clifton

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
T
2023 年 8 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 8 月 21 日)
Hi Clifton,Thank you for positively rating your stay!!Maz K.#Team6

4/10 (不満)

宿泊されたお客様

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
The hotel looks much better online than reality. It is in really tough condition. The pool has a haze like it hasn’t been functional for a year. My room did not have any linens. The smoke detector beeped all night. There was a dead mouse on one of the wall ways outside that has been there for a long time, can’t believe no one got rid of it.
2023 年 8 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 8 月 21 日)
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 (非常に不満)

Brenda

家族旅行
気になった点 : 設備とサービス
Doors don’t shut right, the door to use your card on to get back into building didn’t shut, we had a none smoking room the blanket had 2 burnt holes on them. No pictures on walls, no coffee maker, no shampoo or other bathing items , the pool was not working daughter was upset about that ,
2023 年 8 月に 1 泊滞在
Nancy Y.からの返信 (投稿日 : 2023 年 8 月 16 日)
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 (非常に不満)

Alicia

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
BES BUGS
The hotel smells of smoke and mildew, there are questionable people on the premises, in the halls and hanging out in the parking lot and lobby all hours. But the worst part is they have BED BUGS!!! My brother took several videos to show the manager. I also asked her to please come to the room so she could see them herself but she refused. I wanted a refund but she said that she does not have that authority and I would have to speak with the owner. After waiting for 45 minutes she finally got a hold of the Owner. He was extremely rude and informed me they do not have bed bugs and they would not refund my money. I had to argue with him for ten minutes to get corporate’s phone number !
2023 年 7 月に 3 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 8 月 7 日)
Hi Alicia,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 (良い)

Angelina

良かった点 : スタッフとサービス
2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Emma

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在

4/10 (不満)

Minh

2023 年 7 月に 1 泊滞在

2/10 (非常に不満)

Nicole

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Front desk clerk was A+ but the rest was F.
When we walked in the whole front area smelled of smoke. Walking through it never got better We had two rooms one og the rooms lights did not work and there were cigarette burns on the top blanket. The while room smelled an ashtray. I have 2 chilren that are extremely allergic to smoke
2023 年 7 月に 1 泊滞在
Brand Experience Team からの返信 (投稿日 : 2023 年 7 月 26 日)
Hi Nicole, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 (良い)

Garry

👍
2023 年 7 月に 3 泊滞在
Brand Experience Team からの返信 (投稿日 : 2023 年 7 月 26 日)
Hi Garry, Thank you so much for taking the time to leave us a positive rating - it's much appreciated! Kaur J. #team6

6/10 (普通)

Theresa

グループ旅行
2023 年 7 月に 1 泊滞在

6/10 (普通)

Kari

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Door handle broken, hard to enter room. Average hotel room, property a little run down. Nice staff.
2023 年 7 月に 2 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 7 月 18 日)
Hi Kari,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 (非常に良い)

Albertus

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Makkelijk inscheken
2023 年 6 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 7 月 11 日)
Hallo Albertus, Bedankt voor de perfecte beoordeling!! Maz K. #Team6

8/10 (良い)

Tiffany

良かった点 : 清潔度
2023 年 6 月に 1 泊滞在

6/10 (普通)

carol

カップルで旅行
気になった点 : 施設のコンディションと設備
Could use some updating and more cleaning
2023 年 6 月に 1 泊滞在
Nancy Y.からの返信 (投稿日 : 2023 年 7 月 5 日)
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

4/10 (不満)

Midiana、Lummi Island

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Pool closed for repairs.
2023 年 6 月に 1 泊滞在
Nancy Y.からの返信 (投稿日 : 2023 年 7 月 5 日)
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

4/10 (不満)

Alfredo R

2023 年 6 月に 1 泊滞在

6/10 (普通)

Melissa

家族旅行
良かった点 : 清潔度、スタッフとサービス
Noisy! Could hear every noise from the hallway to the parking lot. Closed pool due to maintenance but it looked as if nothing was wrong with the pool and this wasn’t a concern of the management.
2023 年 6 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 6 月 19 日)
Hi Melissa, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

6/10 (普通)

Dawn

良かった点 : 清潔度
気になった点 : スタッフとサービス、客室の快適度
Ok...
Beds weren't very comfortable, no coffeemaker, microwave.. very few amenities.. lucky thete was an airpot with coffee on the morning and our light over sink bulb burnt out. Good location. An overnight stay was enough any longer not recommended!
2023 年 5 月に 1 泊滞在
Nancy Y.からの返信 (投稿日 : 2023 年 6 月 14 日)
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 (良い)

Steve

良かった点 : 清潔度、スタッフとサービス
2023 年 5 月に 1 泊滞在

2/10 (非常に不満)

Passian

家族旅行
気になった点 : スタッフとサービス、客室の快適度
2023 年 5 月に 1 泊滞在

2/10 (非常に不満)

Dayanara

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 1 泊滞在

8/10 (良い)

Donna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean and reasonably priced. Pet friendly too!
2023 年 5 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 5 月 15 日)
Hi Donna,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

2/10 (非常に不満)

Dale

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The place was a wet mess
2023 年 4 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 5 月 8 日)
Hi Dale,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 (非常に不満)

LANGLEY

出張
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス、客室の快適度
Would stay elsewhere.
The male daytime receptionist, slender, Indian-American gentleman was very rude. We asked for help on how to use the TV because the channel buttons didn't work you had to use different buttons and he took it upon himself to close our window and shut our curtains and then say you can't just be pressing all the buttons on a remote like we were uneducated on how to use a TV remote. He was also very unpleasant during check in, nothing unprofessional, but definitely did not seem happy to want to be there or help the guest.
2023 年 4 月に 1 泊滞在
Nancy Y.からの返信 (投稿日 : 2023 年 5 月 3 日)
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 (非常に良い)

Troy

出張
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a good quiet stay.
2023 年 4 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 4 月 18 日)
Hi Troy,Thank you for the perfect rating!!Maz K.#Team6

4/10 (不満)

Jason

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
While they did try to update the property corners we’re definitely cut. First room I was given I walked in and it smelled like sewage and the toilet was leaking and had flooded the bathroom. 2nd room was better. Also thought it was crap they charge a 20 dollar deposit for your room keys. The pool is down there’s no coffee and parking is awful. But you get what you pay for and it was a place to rest my head for a night.
2023 年 3 月に 2 泊滞在
Nancy Y.からの返信 (投稿日 : 2023 年 4 月 11 日)
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 (非常に良い)

Willy

良かった点 : 清潔度
2023 年 3 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

グループ旅行
気になった点 : 施設のコンディションと設備
Eh
No amenities at all. Pool was down for maintance didn't let us know so had packed swim wear. Didn't shovel snow off all sidewalks. Cheap rate but I would pay a little more and stay somewhere with amenities and cleaner. Wifi not even password protected but enforces twenty dollar deposit.
2023 年 3 月に 1 泊滞在
Nancy Y.からの返信 (投稿日 : 2023 年 3 月 21 日)
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

2/10 (非常に不満)

Terry

良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
It's supposed to be smoke free. But when we walked in to check in it smelled so strong of marijuana it was not funny.
2023 年 3 月に 1 泊滞在
Nancy Y.からの返信 (投稿日 : 2023 年 3 月 21 日)
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 (非常に良い)

Nichole

2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Jamika

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The front desk clerk was very nice
2023 年 1 月に 2 泊滞在
Nancy Y.からの返信 (投稿日 : 2023 年 2 月 1 日)
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

10/10 (非常に良い)

Emma

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 1 月に 1 泊滞在
Nancy Y.からの返信 (投稿日 : 2023 年 2 月 1 日)
Thank you for the perfect rating!!Nancy Y.#Team6

2/10 (非常に不満)

Josh

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
It was not the price they said it was online.i was quoted $50 for a room when I get there I ended up paying $97, and they didn't even give me my deposit back.never staying here again. Worst motel ever!!
2023 年 1 月に 1 泊滞在
Nancy Y.からの返信 (投稿日 : 2023 年 2 月 1 日)
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 (良い)

Sterling

2023 年 1 月に 1 泊滞在

2/10 (非常に不満)

Shawn

2023 年 1 月に 1 泊滞在
Nancy Y.からの返信 (投稿日 : 2023 年 2 月 1 日)
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6