「I returned to the hotel around 9:00 p.m. and needed to replace the key because it was not working. I called the emergency number and was kept waiting for over an hour and the employee did not even apologize, which was very disappointing.」
「The front desk lady with the beautiful glasses was kind and accommodating. She went above and beyond to help make my stay enjoyable. The breakfast & the layout was exceptional!
Only complaint is that the housekeeping manager doesn't permit late check outs.」