Waimai Avenue Reserve

Easy access and friendly services. Great stay!

Comfortable

We travelled to New Zealand to attend my sister’s funeral, and unfortunately, our experience at our previous accommodation was far from pleasant due to the attitude of the staff. We decided to book Novotel Ellerslie at the last minute for our final night, and it turned out to be such a wonderful decision. From the moment we arrived, it was a breath of fresh air. The lovely lady who checked us in had no idea what we had been through or how emotionally exhausted we were, yet her genuine warmth, kindness and welcoming manner made such a difference. It was exactly what we needed during such a difficult time. We usually stay at five-star hotels in Auckland’s CBD, but this time we simply wanted somewhere quiet and peaceful, away from the hustle and bustle of the city. Novotel Ellerslie turned out to be the perfect choice, and the exceptional customer service made our stay even more memorable. We will definitely be returning on our future visits to Auckland. Thank you for making the final day of a very difficult trip a little brighter. Your kindness meant more than you could ever know.