We have stayed at the Waikoloa Colony Villas for over 12 years. ResorticaHawaii apparently manages this particular property for the owners. We were not sent a notification when they charged my VISA for the balance of the amount owed, they did not change my status to PAID on the VRBO website, they tried to switch us to another unit, refused to work with us on an early check in (we were leaving another unit with refrigerated and frozen items and asked to either check in early or just be allowed to transfer our groceries - ResorticaHawaii said no), notified us the day before about pool closures at the resort and did not offer any options or compensation. I would NEVER book through this agency again!
The condo itself was just ok. Very pricey and pretty sparse in terms of kitchen items and updated towels, bedspreads, etc. The carpet on the stairs and in the upstairs bedroom is the original carpet and well worn. I would not pay this price for this unit again. It did have nice light in the mornings, but it is also right next to the road.