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ルレ バルコーネ ディ ジュリエッタの口コミ

ルレ バルコーネ ディ ジュリエッタ
Via Cappello, 23, Verona, Veneto

口コミ

9.4

最高に素晴らしい

評価 10 - 616 件の口コミ中 485 件が非常に良い" "
評価 8 - 616 件の口コミ中 95 件が良い" "
評価 6 - 616 件の口コミ中 21 件が普通" "
評価 4 - 616 件の口コミ中 8 件が不満" "
評価 2 - 616 件の口コミ中 7 件が非常に不満" "

9.8/10

清潔度

9.4/10

スタッフとサービス

9.8/10

設備とサービス

9.4/10

施設のコンディションと設備

9.6/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 1 月に 2 泊滞在
Booking Dptからの返信 (投稿日 : 2020 年 2 月 11 日)
We would like to thank you for choosing us for your Stay in Verona. We are proud to hear that your experience meet your needs and your expectations. All of us do our best to making each guest feel like at home. Our hotel is the only one exclusive to be located inside the Juliet’s Courtyard, which is accessible for our guests even when it is closed to the public in a total privacy and intimacy atmosphere. All our rooms have a Jacuzzi tub, this choice was made to give our guests a moment of relaxation after a day of visiting the beautiful city of Verona. Breakfast is served in your room to fully enjoy your stay in our spacious rooms decorated in romantic style. We look forward to welcoming you again at the Relais Il sogno di Giulietta. Best regards, The team

8/10 (良い)

satoko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
子供に優しいホテルです。
ベビーベッドもあるし、部屋はバスタブ(ジャグジー)付き(事前に要リクエスト)。朝食は部屋食なので、特に小さい子供がいる家族にはとても良いと思います。 ただ、ジュリエットのバルコニーを開場前に独占できる反面、日中は観光客でごった返しているので、ホテルへの出入りが結構大変でした。
2019 年 5 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ジュリエットを独り占め出来るホテル
ジュリエットのお庭に面したホテル。 夜はお庭を独り占め出来るのが一番のメリット!  お部屋は広くはありませんが、クラシックでそれこそジュリエットの夢が見られそうな内装で素敵です。 ホテルを出るとすぐそこが繁華街、マーケットが開かれる広場へもすぐ。3分も歩けば駅へのバスもたくさんあります。 駅からタクシーだと10ユーロちょっと?でした。
2019 年 1 月に 1 泊滞在

8/10 (良い)

NAGAO、日本

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ジュリエットの家の中のホテル
ジュリエットの銅像のある広場にあるため、観光客の入れない時間にジュリエットの広場が独占できる感じ。ただし観光時間に到着、出発するので、混雑時に荷物を持って出入りする事になる。 ホテルとして建てた建物でないので、フロントは小さいテーブルのみ、ロビー、ダイニングは無いので朝食はルームサービスだった。
2018 年 4 月に 1 泊滞在

10/10 (非常に良い)

キクテル、神奈川

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ジュリエットの家のホテル
お部屋は広く綺麗で清潔、インテリアはクラッシックで豪華でセンスが良く、2人用のジェットバスは大きくて最高に贅沢な気分に浸れました。全てのアメニティにil Sogno di Giulietta と入っていてオリジナリティがありました。 ルームサービスの朝食も、好きな物を選べ美味しかったです。 ジュリエットの家の中庭から出入するので、混雑時でも楽な気持ちでジュリエットの家を見学出来ました。場所がヴェローナの名所に囲まれていて1日で観光出来たし、優しいホテルスタッフの方が日本に15年間住んでいらっしゃったと伺って、このホテルにして正解だったと思いました。
2017 年 10 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
とても良いホテル
非常に快適に過ごせました。清潔で広く、ジャグジーもついていました。ただ、入り口がわかりずらく、探すのが大変でした。(ジュリエッタの家の門の中にありました。)事前の確認をお勧めします。

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、客室の快適度
快適に過ごせました
お値段はそれなりにしますが、部屋のスペースもかなりゆったりしていて朝食も部屋まで運んでくれるのでゆっくりいただくことができました。また日本食が恋しくなった母のために非常用のカップラーメンやごはんを準備する際にお湯をいただけないかお願いしたところ、快く対応いただきティーポット2杯分のお湯を部屋までもってきてくださいました。2泊しましたが快適に過ごすことができて感謝しております。

8/10 (良い)

Daisuke

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
可愛い部屋
タクシーが目の前までつけれませんが、電話すればヘルプしてくれます。 場所はとってもいいですよ! ジュリエットのお庭隣接です!

8/10 (良い)

Yoshikazu、東京立川市

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
夜遅くのチェックインには注意
ロケーションも部屋もよいのだがやはり夜遅くにも観光客がホテル前にたむろすして少しうるさい。ジュリエットハウスの敷地内なので、チェックインが19時半以降だと門が閉められてしまい電話して開けてももらわなければならないので要注意。

10/10 (非常に良い)

ポット、日本

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
一人旅でも快適
他のレヴューにもあるように、ジュリエッタハウスの観光客で賑やかすぎるが、夜は一転とても静かで安心できる。 朝食は多いとのレヴューがあったのでホテルでとらず、川に向かって歩いた途中のカフェで簡単に済ませた。 他の宿泊客にも一人旅らしき人が何人かいたと思う。ホテルスタッフは親切でなんでも答えてくれ 夕飯も好みを言ったらピッタリの店を紹介してくれた。 常にいるかは分からないが、日本語を話せるスタッフもいた。 ヨーロッパをあちこち歩き回ったあとでの ちょっとほっとしたい宿泊だったので ジャグジーのあるこのホテルはうってつけだった。 タクシーが目の前まで来られないのは少し残念だ。

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ジュリエッタハウス!
ジュリエッタハウスのフェンスのエリア内。続きの建物に入っているホテルがこれである。ジュリエッタのバルコニーと向かい合っている。部屋の内装もシェークスピア気分を盛り上げる雰囲気。

10/10 (非常に良い)

チョコ、日本

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
スタッフがとても親切な素敵なホテル
小さなホテルですが、部屋の内装や調度品はとても素敵で、清潔に保たれているので、本当に気持ちよく過ごせました。 ジュリエットの家の敷地にあるので、昼間は、中庭に人がたくさんいるので、初めて着いた時はホテルの入り口がよく分かりませんでした。私たちは、荷物は少なく問題なかったのですが、タクシーが少し離れたところまでしか入れないので、大きな荷物があると少し大変かもしれません。でも、スタッフはとても親切で、チェックアウトの時はタクシーを呼んでくれて、車まで荷物を運んで見送りをしてくれました。 朝食は、前の晩に希望のものを注文シートに書き込んでドアノブにかけておくと翌朝希望した時間に部屋まで運んでくれます。 とても美味しかったので、あとから追加のクロワッサンやコーヒーを頼んだら、快く入れたてのコーヒーと温かいクロワッサンを持つて来てくれました。 ジェットバスもとても気持ちが良かったです。 ジュリエットの家の開館時間以外は中庭の門に鍵がかけられるので、夜出かけて帰るときは、暗証番号でブザーを鳴らすとホテルのスタッフが門を開けに来てくれます。昼間は観光客が多勢いた中庭も翌朝まで貸切で自由に過ごせるのも嬉しかったです。 一つだけ困ったのが、テレビのリモコンが、セーフティBOXの操作機も兼ねていて、使い方が難しかったことです。 一晩だけの滞在でしたが、とても思い出に残る素敵なホテルでした。

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
とても趣のある素敵なホテルです!
部屋がとても広く、清潔で、インテリア等とても趣があり、本当に満足できました。 また、朝食もかなりのボリュームで、お腹いっぱいになりました。 バスタブに湯をためてゆっくり入る事も出来ました。ただ、朝、曇りだったせいか、朝日があまりささず、うす暗かったです。

10/10 (非常に良い)

Nanako

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
PMからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Nanako, ¡Thank you so much for sharing your impressions of your last visit to Relais Balcone di Giulietta! Best regards, Guest Experience Manager

10/10 (非常に良い)

Jackie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved the fact that you had Giulietta's courtyard all to yourself after the gates closed to the public. This property is in a convenient location. The room was beautiful and the amenities were amazing. So clean, felt safe.
2024 年 4 月に 2 泊滞在
PMからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Jackie, ¡Thank you so much for sharing your impressions of your last visit to Relais Balcone di Giulietta! We are completly thrilled about your comment and we have already shared it with the rest of the team!. Once again, thank you for your feedback. We hope that your experience at our establishment will create many fond memories for you to look back on. Best regards, Guest Experience Manager.

10/10 (非常に良い)

Amy

2024 年 4 月に 1 泊滞在
PMからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Amy, Thank you very much for your kind feedback. Our guests' satisfaction is our highest reward. We look forward to welcoming you back for another memorable experience. Best wishes. Persio Rafael

10/10 (非常に良い)

Jyotirmay

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place and location to stay
2024 年 4 月に 1 泊滞在
PMからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Jyotirmay, Thank you very much for your kind feedback. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our location to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward. We look forward to welcoming you back for another memorable experience. Best wishes, Guest Experience Manager.

10/10 (非常に良い)

Payton

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was an incredible hotel located in the heart of Verona. Highly recommend.
2024 年 3 月に 2 泊滞在
PMからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Payton, ¡Thank you so much for sharing your impressions of your last visit to Relais Balcone di Giulietta! We are completly thrilled about your comment and we have already shared it with the rest of the team! We work every day to provide the best service and comments like yours show us that we are heading to the right direction. We hope that your experience at our establishment will create many fond memories for you to look back on. Best regards, Guest Experience Manager

10/10 (非常に良い)

William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect
Wonderful. Warm, friendly staff, well located, beautifully appointed rooms.
2024 年 1 月に 2 泊滞在
PMからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear William, We thank you for the time you have dedicated to giving us your opinion on our Relais. Your comments are very important to us and we are happy to know that you enjoyed your stay. We are happy to read that you appreciated the room we assigned to you and that you found it spacious and comfortable at all times. Finally, we are happy to read that you appreciated the availability of our staff because we strive to meet the hospitality expectations of our guests. We hope to welcome you again to our Relais in the near future for another pleasant stay. Kind regards, Guest Experience Team

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect Verona Hotel Location
What a beautiful hotel! The rooms were amazing - clean, comfortable, spacious. The location could not be better for exploring Verona, and access to Juliet’s balcony after the crowds is a huge plus. No parking on site (and recommended parking is a good 10-15 min walk away), but we would happily stay here again!
2023 年 12 月に 1 泊滞在
pmからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Daniel, How wonderful to read your review! We are truly thrilled to have managed to enter your heart and left you with such a memorable memory!We look forward to welcoming you back next time.Best regards. Guest Experience Team.

10/10 (非常に良い)

Justin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Private access to Guiliettes balcony
2023 年 12 月に 2 泊滞在
PMからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Justinwe too love our internal courtyard, a small oasis of peace to access the most romantic balcony in Italy.We look forward to seeing you soon here at Relais Balcone di Giulietta. Guest Experience Team.

10/10 (非常に良い)

Daniel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The perfect location for our first time to Verona. The hotel was quiet, even though located right in Juliet’s courtyard. The crowds were only there till 7pm in the evening. The room was super clean and well stocked. All in all, a very comfortable place. Thank you.
2023 年 11 月に 2 泊滞在
PMからの返信 (投稿日 : 2024 年 1 月 7 日)
Dear Daniel, we thank you for the time you have dedicated to giving us your opinion on our Relais. Your comments are very important to us and we are happy to know that you enjoyed your stay. We are happy to read that you appreciated our unique location within the most romantic courtyard in Italy. We hope to welcome you again to our Relais in the near future for another pleasant stay. Kind regards, Guest Experience Team

10/10 (非常に良い)

Jiamin、WASHINGTON

2023 年 11 月に 2 泊滞在
Pmからの返信 (投稿日 : 2024 年 1 月 7 日)
Dear Jiamin, thank you for your review. We thank you once again for choosing us and bid you farewell with the hope of being able to welcome you back to our relais in the future and give you an even better stay. Our warmest regards. Guest Experience Manager

10/10 (非常に良い)

Bente

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Charming hotel
This is a very charming and nice hotel. Very well equipped room. A bit noisy from the neighboring room and from the courtyard when other guests arrived in the evening/night. This could be informed to all guest by check-in. Very friendly staff.
2023 年 11 月に 1 泊滞在
PMからの返信 (投稿日 : 2023 年 11 月 5 日)
Dear Bente, thank you for your review. We sincerely thank you for your comments on the welcome received from our Guest Experience Team, the comfort of our rooms and the unique location in the most romantic courtyard in Italy (that of the Juliet's House Museum). Thank you once again for choosing our Relais and for your suggestions. We would be happy to host you again on your next trip to Verona. We send you our warmest regards. Guest Experience Manager.

10/10 (非常に良い)

Nancy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing Verona Hotel
Absolutely amazing hotel! Wish we had cancelled our onward trip to Venice and stayed at this location in Verona. Staff is wonderful and always pleasant and helpful. Location is excellent and the owners have given attention to every detail concerning the room. Breakfast is not provided, but there are numerous nearby restaurants for a quick snack or full breakfast. Look no further - this hotel is perfect!! And, access to the Juliet courtyard is amazing after the crowds are cleared at 7 pm. Such a treat to stay here - hope to return again soon!
2023 年 10 月に 3 泊滞在
PMからの返信 (投稿日 : 2023 年 10 月 19 日)
Dear Nancy, thank you for letting us know your opinion. We are pleased to know that your stay with us was positive. We are happy that our location contributed to improving the quality of your stay. We would be happy to welcome you back to our relais. In the meantime we send you our warmest regards. Management / Guest Experience Manager

10/10 (非常に良い)

Christopher

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Exceptional boutique hotel. Be aware that the gate to Juliet's courtyard -- the only access to the facility -- is locked at 7 pm. Make sure your cellphone plan allows for easy international calling, as it is necessary to contact them for check-in from 7 to 9 pm. After 9 pm. the hotel has arrangements with staff at a restaurant a few blocks away.
2023 年 10 月に 2 泊滞在
PMからの返信 (投稿日 : 2023 年 10 月 18 日)
Dear Christopher, thank you for your review. We sincerely thank you for your comments on the welcome received from our Guest Experience Team, the comfort of our rooms and the unique location in the most romantic courtyard in Italy (that of the Juliet's House Museum). Thank you once again for choosing our Relais. We would be happy to host you again on your next trip to Verona. We send you our warmest regards. Guest Experience Manager

10/10 (非常に良い)

Jennifer

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We absolutely loved our stay here and loved the town of Verona. The hotel is perfect location to walk everywhere you will want to go. Close to shopping and dining and not far from the arena. The most amazing part is having a key to the Juliette courtyard and being able to access the area without all the tourists. The staff are so helpful and kind. We spent three nights here with a lovely terrace overlooking the street with the shops and people. Ideal place to stay in Verona!
PMからの返信 (投稿日 : 2023 年 10 月 5 日)
Dear Jennifer, Thank you for your review. We are also happy that you wanted to highlight the kindness of the staff. The compliments of our guests gratify us and encourage us to improve more and more. We thank you once again for choosing us and bid you farewell with the hope of being able to welcome you back to our relais in the future and give you an even better stay. Our warmest regards. Management / Guest Experience Manager

10/10 (非常に良い)

Guy

2023 年 8 月に 1 泊滞在
PMからの返信 (投稿日 : 2023 年 8 月 24 日)
Gentile Guy, La ringraziamo per la sua recensione. Saremmo felici di poterla ospitare di nuovo in occasione di un suo prossimo viaggio. Le porgiamo i più cordiali saluti. Guest Experience Team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
PMからの返信 (投稿日 : 2023 年 8 月 7 日)
Gentile Ospite, Grazie per aver scelto il nostro Relais Balcone di Giulietta. Saremmo felici di poterla ospitare di nuovo in occasione di un suo prossimo viaggio a Verona. Le porgiamo i più cordiali saluti. Guest Experience Team

10/10 (非常に良い)

Roy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This is a very unique property that is located within the courtyard of Juliet's house and the famous balcony. You actually obtain a key to the gate so that you can enter and exit Juliet's courtyard after hours, amazing! There are no staff after hours so ensure that you plan accordingly and stick to their instructions if arriving late.
2023 年 7 月に 1 泊滞在
Pmからの返信 (投稿日 : 2023 年 7 月 17 日)
Dear Roy, ¡Thank you so much for sharing your impressions of your last visit to Relais Balcone di Giulietta! We are completly thrilled about your comment and we have already shared it with the rest of the team! We work every day to provide the best service and comments like yours show us that we are heading to the right direction. Once again, thank you for your feedback. We hope that your experience at our establishment will create many fond memories for you to look back on. Best regards. Persio Rafael - Manager

10/10 (非常に良い)

Cláudio

2023 年 7 月に 1 泊滞在
PMからの返信 (投稿日 : 2023 年 7 月 17 日)
Dear Claudio, ¡Thank you so much for sharing your impressions of your last visit to Relais Balcone di Giulietta! Best regards. Persio Rafael - Manager.

10/10 (非常に良い)

Gary

2023 年 6 月に 2 泊滞在
PMからの返信 (投稿日 : 2023 年 7 月 17 日)
Dear Gary, ¡Thank you so much for sharing your impressions of your last visit to Relais Balcone di Giulietta! Best regards. Persio Rafael - Manager.

10/10 (非常に良い)

ADRIANA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a great time at this hotel. They communicated clearly, the check in process was easy.
2023 年 5 月に 2 泊滞在
PMからの返信 (投稿日 : 2023 年 5 月 16 日)
Dear Mrs. Adriana, We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. We are very happy that you take such an excellent memory of our relais. Thank you also for your compliments in aspects such as the good service provided by our staff or the quality of our facilities. It will be a pleasure to receive you again on your next visit. A very warm greeting. Guest Experience Team.

10/10 (非常に良い)

Ana Caroline

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Um dos melhores hoteis que ja me hospedei! Francesca é maravilhosa e sua recepcao fez toda diferença!
2023 年 4 月に 1 泊滞在
PMからの返信 (投稿日 : 2023 年 4 月 29 日)
Prezada Ana Caroline, Obrigado por sua avaliação. Agradecemos sua menção à qualidade de nossa estrutura e também ficamos felizes com o fato de você querer destacar a gentileza da equipe, especialmente Francesca. Os elogios de nossos hóspedes nos gratificam e nos estimulam a melhorar cada vez mais. Agradecemos mais uma vez por nos escolher e esperamos recebê-lo de volta ao nosso relais no futuro e oferecer-lhe uma estadia ainda melhor. Nossos mais calorosos cumprimentos. Guest Experience Team

10/10 (非常に良い)

LUCA、Ariccia

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
posizione strepitosa, personale cortese e professionale, pulizia eccellente, camera ben curata. manca la possibilità di fare colazione nella struttura anche se la camera è dotata di snack, macchinetta del caffè e tea: suggerisco di dare agli ospiti un voucher da consumare in uno dei magnifici bar di piazza Erbe. La struttura così meriterebbe anche una bella lode!!!!
2023 年 4 月に 4 泊滞在
PMからの返信 (投稿日 : 2023 年 4 月 8 日)
Gentile Luca, ti ringraziamo per la tua recensione. Ti ringraziamo sinceramente per i tuoi commenti sulla posizione, cortesia e professionalità, cura delle nostre camere perché il nostro team si impegna ad assicurare un'ospitalità come in famiglia. È molto gratificante quindi di leggere che siamo stati capaci di conquistare anche il tuo gradimento. Grazie ancora una volta per aver scelto il nostro relais. Saremmo felici di potervi ospitare di nuovo in occasione di un tuo prossimo viaggio a Verona. Ti inviamo un caloroso saluto. Guest Experience Manager

10/10 (非常に良い)

Sarah

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Andrea was sooo fabulous and explained everything, with wonderful recommendations on dining and getting around the city. It was the most beautifully designed and spacious room I’ve seen in a long while. We especially loved getting the Romeo and Gulietta courtyard to ourselves for photos. The beds were so so comfy and free mini bar stocked beautifully. My only regret is not staying longer!
2023 年 3 月に 1 泊滞在
PMからの返信 (投稿日 : 2023 年 4 月 1 日)
Dear Sarah, we always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Relais Balcone di Giulietta with us. We would like to thank you for your highlight on the comfort of our beds because, as you know, at the Relais we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. It is also good to know that you enjoyed and wanted to highlight the kindness of the staff (specially Andrea). The compliments of our guests gratify us and encourage us to improve more and more. .. and we thank you for letting us know that we could conquer yours. Thank you for this heartwarming review of your stay with us, we look forward to your next visit in Verona. Best regards, Guest Experience Manager.

10/10 (非常に良い)

juan pablo

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente
2023 年 3 月に 1 泊滞在
PMからの返信 (投稿日 : 2023 年 3 月 13 日)
Gentile Juan Pablo, ti ringraziamo per la tua recensione. Grazie ancora una volta per aver scelto il nostro relais. Saremmo felici di poterti ospitare di nuovo in occasione di un tuo prossimo viaggio a Verona. Ti porgiamo i più cordiali saluti. Guest Experience Team

10/10 (非常に良い)

Corey

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Everything was excellent!
2023 年 1 月に 1 泊滞在
PMからの返信 (投稿日 : 2023 年 2 月 17 日)
Dear Corey, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Relais Balcone di Giulietta with us. Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Guest Experience Team.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 1 月に 1 泊滞在
PMからの返信 (投稿日 : 2023 年 2 月 17 日)
Dear Guest, Thank you so much for sharing your impressions of your last visit to Relais Balcone di Giulietta! We hope to see you again in the future. Kind regards, Guest Experience Team.

10/10 (非常に良い)

Yen-My

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Relais Balcone di Giulietta
Great stay at this hotel, well situated and great service. Hotel is close to shops and in the garden where there is the Balcone. The gate is locked for visitors at night but open for hotel guests. It was quite unreal to have access to the Balcone di Giulietta all to ourselves over nightime. We also had all inclusive mini bar which was very nice. Room comes with Jacuzzi to help us unwind. I was surprised that the hotel check in time was 2 pm, which is great. The only ick is there is no parking onsite. The reception did show us where to go which is a 10 min walk from the hotel but with the luggage it can be a long 10 mins. We loved our stay. Thank you Balcone di Giulietta!
2023 年 1 月に 1 泊滞在
PMからの返信 (投稿日 : 2023 年 1 月 11 日)
Dear Yen-My, Thank you very much for your kind feedback. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our location. Our guests' satisfaction is our highest reward. We look forward to welcoming you back for another memorable experience. Best wishes, Persio Rafael/Director

10/10 (非常に良い)

Starla Lynn、Carthage

This place is magical!
PMからの返信 (投稿日 : 2023 年 1 月 8 日)
Dear Starla,we too love our location, a small oasis of peace.We look forward to seeing you soon here at the Relais Balcone di Giulietta. Thank. Guest Experience Team.

10/10 (非常に良い)

Eduardo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very very unique … check in was very nice. Room is extremely cozy and clean. location is perfect! If you dont give a 5 star review for everything in that hotel, I feel sorry for you and you need to re-check your life!
2022 年 12 月に 2 泊滞在
PMからの返信 (投稿日 : 2022 年 12 月 16 日)
Dear Eduardo, we are always delighted to know that our guests have returned home with fond memories of their holidays and we are very grateful for the time and effort they have dedicated to sharing their personal experience at Relais Balcone di Giulietta with us. At the Relais we take our guests' comments very seriously, as for us it is the best way to continue to improve day after day. On behalf of the whole structure, I thank you for the very positive feedback you have provided us. We are delighted that we were able to meet your expectations during your visit. It will be our care to congratulate the whole team. Finally, we thank you once again for choosing our relais for your holidays and we look forward to having the opportunity to serve you again in the future. Guest Experience Team.

10/10 (非常に良い)

Brian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel with an excellent staff. Impressive location and lived the courtyard all to ourselves after 7 on!!!
2022 年 10 月に 1 泊滞在
pmからの返信 (投稿日 : 2022 年 12 月 16 日)
Dear Brian, Thank you very much for leaving these wonderful comments on Expedia, we are delighted that you enjoyed your stay among us. We hope to see you soon so we may welcome you with our best smile and make you feel at home. Kind regards, Guest Experience Team.

8/10 (良い)

Dolores

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is very unique! You are sharing it with the famous Guiletta❤️!! The rooms are modernized and very comfortable the staff is very helpful!! The location is exceptional if you like being in the centre of Verona. The problem is parking, if you are coming without a car it’s a dream!!! What does make this location special is at night after 8:00pm the courtyard actually closes it’s gate and you have this magical moment with Guiletta…it’s my second stay here…once in 2017 and now 2022 it did not disappoint❤️!!
2022 年 10 月に 3 泊滞在
pmからの返信 (投稿日 : 2022 年 12 月 16 日)
Dear Dolores, thank you for taking the time to review our Relais. Your feedback is very important to us and we are delighted that you enjoyed your stay. We truly appreciate your kind words for our staff, their kindness and helpfulness are undoubtedly one of the main assets of our establishment, we will certainly congratulate all of them on your behalf for their contribution to your well-being during your stay. Last but not least, it fills us with pride that you can enjoy the exclusivity of the most romantic courtyard in Italy when the Museum closes. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Guest Experience Team.

10/10 (非常に良い)

ronald

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
the best place to stay when in verona. walking distance to everything and have exclusive access to house of juliet when the museum is closed. the staff is the best. forgot his name but he’s the most accommodating and has positive aura. definitely come back and stay again
2022 年 10 月に 1 泊滞在
pmからの返信 (投稿日 : 2022 年 12 月 16 日)
Dear Ronald, thank you for taking the time to give us your opinion about our hotel. Your comments are very important to us and we are happy to know that you enjoyed your stay. We hope to see you again soon to welcome you with our best smile and make you feel at home. Cordial greetings, Guest Experience Team.

10/10 (非常に良い)

liraz

2022 年 10 月に 2 泊滞在
PMからの返信 (投稿日 : 2023 年 1 月 8 日)
Dear Liraz, Thank you a lot.We hope to see you back soon.Guest Experience Team.

10/10 (非常に良い)

Ricky

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall a great experience. The suite was beautiful.
2022 年 9 月に 3 泊滞在
Francescaからの返信 (投稿日 : 2022 年 9 月 25 日)
Thank you so much -ricky,we wait for you in the next future!RegardsFrancescaGuests Experience Team

10/10 (非常に良い)

Lesley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly
Very friendly hotel.
2022 年 8 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2022 年 8 月 22 日)
Thank you.Hope to welcome you in a next future!RegardsFrancesca

10/10 (非常に良い)

Salvatore

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Struttura centralissima, proprio di fronte il balcone di Giulietta, meta giornaliera di tantissimi turisti, nonostante questo la nostra stanza, al 4° piano, era molto silenziosa. Palazzo antico ben tenuto, stanza ampia con una jacuzzi nel bagno, grande quanto la stanza da letto, unica pecca si trovava al piano superiore, accessibile da una scala a chiocciola, da salire e scendere con molta attenzione soprattutto nel caso di un utilizzo notturno. Frigo gratis ben rifornito, con spumante e birra artigianale di produzione locale. Personale molto gentile. Sicuramente consigliato
2022 年 7 月に 1 泊滞在
Relais Balcone di Giuliettaからの返信 (投稿日 : 2022 年 8 月 13 日)
Gentile Salvatore, Siamo felici che abbiate apprezzato la nostra struttura e l'ambiente in generale. Dal punto di vista architettonico lo stile della camere sono l'uno diverso dall'altro e ci dispiace che lei avesse prenotato una Deluxe con vasca idromassaggio Jacuzzi extra large, al secondo piano, e terrazza panoramica sulla Torre dei Lamberti. La ringraziamo per i complimenti verso il nostro personale, la cui gentilezza e professionalità è uno dei maggiori punti di forza del nostro Relais. Grazie ancora per aver scelto il nostro Relais. Saremmo felici di poterla ospitare di nuovo in occasione di un suo prossimo viaggio a Verona e regalarle una permanenza migliore. Cordiali saluti. Guest Experience Team.