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ラディソン コレクション ホテル パラッツォ ナニ ベニスの口コミ

5 out of 5

口コミ

9.8

最高に素晴らしい

評価 10 - 51 件の口コミ中 46 件が非常に良い" "
評価 8 - 51 件の口コミ中 4 件が良い" "
評価 6 - 51 件の口コミ中 0 件が普通" "
評価 4 - 51 件の口コミ中 0 件が不満" "
評価 2 - 51 件の口コミ中 1 件が非常に不満" "

9.8/10

清潔度

9.4/10

スタッフとサービス

9.8/10

設備とサービス

9.8/10

施設のコンディションと設備

9.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Yuji

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
アップグレードされたかどうかはわからないが、清潔な部屋であった。土地柄かわからないが、トイレットペーパーの量が少なく不便だった。 あと一点、部屋の空調が、勝手に操作され、寒い時があった。最終日早朝のチェックアウトだったので、食事が取れない時間のため、ホテルがお弁当を準備してくれたのですが、日本とは違い、外で簡単に食べれる物ではなく、瓶のジャム、バター、リンゴ丸々入っている為重く、捨てる羽目になった。気持ちは嬉しいが、サンドイッチ、パンなど実用的な軽食だったら助かった。担当スタッフによって、相手に理解させようとする英語を話す方と、そうでない方がいたので、その点のみ改善されたら最高だと思った。
2024 年 2 月に 2 泊滞在
ioanaからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Mr. Yuji,Thank you for sharing your detailed feedback with us. We appreciate your insights as they help us identify areas for improvement.We apologize for any inconvenience caused by the inconsistency with the air conditioner. We will check the functionality of the air conditioning units to ensure they operate smoothly.Regarding the lunch box provided on your last day, we apologize if it did not meet your expectations. Your feedback about the contents and practicality of the meal is valuable, and we will take it into consideration to provide more convenient and enjoyable options for our guests in the future.Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. If there's anything else we can do to assist you, please don't hesitate to let us know.We are looking forward to welcoming you back to our Radisson Collection Hotel, Palazzo Nani Venice in the near future. Sincerely, Stefano MiccoliGeneral ManagerRadisson Collection Hotel, Palazzo Nani Venice

10/10 (非常に良い)

Noritake

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 2 泊滞在
MATTIAからの返信 (投稿日 : 2023 年 10 月 24 日)
Dear Guest,Thank you so much for your feedback! We're thrilled to hear that you had such a positive experience with our hotel. We truly appreciate your support, and we look forward to host you again in the future.We remain at your complete disposal,Kind regards

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing hotel. The service and attention was outstanding. Divya, Melia and Steven were particularly helpful and contributed to a truly excellent experience in Venice.
2024 年 5 月に 2 泊滞在
Stefano Miccoli からの返信 (投稿日 : 2024 年 5 月 26 日)
Dear David,Thank you for your feedback regarding your stay at Radisson Collection Hotel, Palazzo Nani Venice. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.If we can be of any further assistance, please do not hesitate to get in touch.Best regards,Stefano MiccoliGeneral ManagerRadisson Collection Hotel, Palazzo Nani Venice

2/10 (非常に不満)

Alex

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Mattiaからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Guest,This is no show, you shound't review a hotel without visit it.Please we kindly ask you to remove your comment.We remain at your disposal for any information,MattiaFront desk

10/10 (非常に良い)

Marina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Stefano Miccoli からの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Marina,Thank you for taking the time to share your feedback from your visit to the Radisson Collection Hotel, Palazzo Nani Venice. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Collection Hotel, Palazzo Nani Venice, I look forward to welcoming you back.Sincerely, Stefano MiccoliGeneral ManagerRadisson Collection Hotel, Palazzo Nani Venice

10/10 (非常に良い)

Andrew Christopher

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a great time in this beautiful hotel. It was located in a convenient yet quiet part of Venice. We loved every minute of our stay.
2024 年 2 月に 3 泊滞在
Stefano Miccoli からの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Mr. Christopher,Thank you for your feedback regarding your stay at Radisson Collection Hotel, Palazzo Nani Venice. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.If we can be of any further assistance, please do not hesitate to get in touch.Best regards,Stefano MiccoliGeneral ManagerRadisson Collection Hotel, Palazzo Nani Venice

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful Hotel
Beautiful Hotel, Spacious room(Junior suite), Easy to go to the Airport, A little far from all tourists’ spot
2024 年 1 月に 2 泊滞在
Ioanaからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear valuable guest,Thank you for your feedback! We're delighted to hear that you enjoyed your stay at our beautiful hotel and found our Junior suite spacious and comfortable. We strive to provide our guests with a relaxing and convenient experience, and we're pleased to know that you found it easy to reach the airport from our location.We understand that our distance from tourist spots may be a consideration for some guests. While we may not be in the heart of the tourist areas, we hope that our tranquil setting offers a peaceful retreat after exploring the bustling attractions of the city.We appreciate your patronage and hope to welcome you back for another enjoyable stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.We are looking forward to welcoming you back to our Radisson Collection Hotel, Palazzo Nani Venice in the near future. Sincerely, Stefano MiccoliGeneral ManagerRadisson Collection Hotel, Palazzo Nani Venice

10/10 (非常に良い)

Samuel

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Muy bien
2024 年 1 月に 2 泊滞在
ioanaからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Mr. Samuel,Thank you for taking the time to share your feedback from your visit to the Radisson Collection Hotel, Palazzo Nani Venice . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Collection Hotel, Palazzo Nani Venice , I look forward to welcoming you back.Sincerely, Stefano MiccoliGeneral ManagerRadisson Collection Hotel, Palazzo Nani Venice

10/10 (非常に良い)

Michel

2023 年 12 月に 5 泊滞在
ioanaからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Mr. Michel,Thank you for taking the time to share your feedback from your visit to the Radisson Collection Hotel, Palazzo Nani Venice . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Collection Hotel, Palazzo Nani Venice , I look forward to welcoming you back.Sincerely, Stefano MiccoliGeneral ManagerRadisson Collection Hotel, Palazzo Nani Venice

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
MATTIAからの返信 (投稿日 : 2023 年 12 月 11 日)
Dear Michael,Thank you so much for your feedback! We're thrilled to hear that you had such a positive experience with our hotel. We truly appreciate your support, and we look forward to host you again in the future.Kind regards,

10/10 (非常に良い)

Thomas

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excellent property - walkable from the train station and taxi boat just outside the door to take you to the airport. It is about 20 mins from St Mark's square but a beautiful walk! I will stay here again. The rooms were beautiful, the breakfast was excellent and the employees were very friendly and professional.
2023 年 11 月に 1 泊滞在
MATTIAからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Thomas,Thank you so much for sharing your wonderful experience at Radisson Collection Palazzo Nani in Venice! We're thrilled to hear that you found our property to be excellent and conveniently located, with easy access to both the train station and taxi boats for airport transfers.We're delighted that you enjoyed the picturesque walk to St. Mark's Square and that you appreciated the beauty of our room. It's fantastic to know that you found our breakfast offerings to be excellent and that our team members were friendly and provided professional service throughout your stay.Thank you for choosing Radisson Collection Palazzo Nani, and we can't wait to have you with us again!Warm regards,MATTIAConcierge

10/10 (非常に良い)

Milton

2023 年 11 月に 4 泊滞在
MATTIAからの返信 (投稿日 : 2023 年 11 月 23 日)
Dear Milton,Thank you so much for your wonderful review! We are delighted to hear that you had a positive experience during your stay. Your feedback means a lot to us, and it encourages us to continue working hard to meet our customers' expectations.If you have any suggestions on how we can further improve, please don't hesitate to share them with us. We are always open to new ideas.Once again, thank you for choosing Radisson Collection Palazzo Nani. If you need any assistance or further information, please feel free to reach out to us.

10/10 (非常に良い)

Tina

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Lovely building and room with canal view. Not far from dining, shopping and sites.
MATTIAからの返信 (投稿日 : 2023 年 11 月 23 日)
Dear Tina,Thank you so much for your wonderful review! We are delighted to hear that you had a positive experience during your stay. Your feedback means a lot to us, and it encourages us to continue working hard to meet our customers' expectations.If you have any suggestions on how we can further improve, please don't hesitate to share them with us. We are always open to new ideas.Once again, thank you for choosing Radisson Collection Palazzo Nani. If you need any assistance or further information, please feel free to reach out to us.

10/10 (非常に良い)

gabriela

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel
2023 年 11 月に 1 泊滞在
MATTIAからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear Mrs. Gabriela,Thank you very much for your enthusiastic review!We are delighted to hear that your stay at Radisson Collection Palazzo Nani was exceptional. Our team is dedicated to ensuring maximum comfort and guest satisfaction, and we are pleased that you appreciated their courtesy and helpfulness. We hope to welcome you back to Radisson Collection Palazzo Nani in the future.It will be a pleasure to host you once again,Kind regards,

10/10 (非常に良い)

Victor

2023 年 11 月に 1 泊滞在
MATTIAからの返信 (投稿日 : 2023 年 12 月 3 日)
Dear Mr. Victor,Thank you so much for your feedback! We're thrilled to hear that you had such a positive experience with our Radisson Collection Palazzo Nani. We truly appreciate your support, and we look forward to accomodate you again in the future.Kind regards,

10/10 (非常に良い)

Max

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Schönes Hotel in einer wunderschönen Liegenschaft!
Das Radisson Collection Hotel, Palazzo Nani Venice ist ein neues, 2022 eröffnetes Hotel in einer alten, wunderschönen Liegenschaft. Direkte Bootanlegestelle vor der Haus. Obwohl nicht zentral gelegen, ist jeder Platz in Venedig rasch erreichbar.
2023 年 10 月に 4 泊滞在
MATTIAからの返信 (投稿日 : 2023 年 10 月 31 日)
Thank you so much for your feedback! We're thrilled to hear that you had such a positive experience with our product/service. Your kind words motivate us to continue delivering the best possible quality. We truly appreciate your support, and we look forward to serving you again in the future.kind regards,MATTIAConcierge

10/10 (非常に良い)

BAEK

2023 年 9 月に 2 泊滞在
MATTIAからの返信 (投稿日 : 2023 年 10 月 7 日)
Dear Beak,We are delighted to hear that you had a positive experience with our products/services. Your feedback means a lot to us, and it encourages us to continue working hard to meet our customers' expectations.If you have any suggestions on how we can further improve, please don't hesitate to share them with us. We are always open to new ideas.Once again, thank you for choosing Radisson Collection Palazzo Nani.We hope to have the pleasure of serving you again in the future. If you need any assistance or further information, please feel free to reach out to us.

10/10 (非常に良い)

Man Kit

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 4 泊滞在
MATTIAからの返信 (投稿日 : 2023 年 9 月 27 日)
ear guests,We are absolutely delighted to read your positive review and to know that you enjoyed your stay at the Radisson Collection Palazzo Nani in Venice. Your satisfaction is our utmost priority, and we are thrilled to have exceeded your expectations.We hope to welcome you back to our palace for another unforgettable stay in Venice. If you have any questions or special requests in the future, please do not hesitate to reach out to us. Thank you once again for your review, and we look forward to seeing you soon!Warm regards,

8/10 (良い)

Lars

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Trevligt hotell i utkanten av Venedig men nära tågstation och P-garage med vattenbuss. Trevlig personal. Bra frukost men saknar egen restaurang och tyvärr var de närliggande lite av turist fällor. Vill man ha lite mer uppgraterat alternativt får man nog leta lite vidare. Enda negativa punkten var belysningssystemet i rummet var lite väl avancerat så att inte ens personalen behärskade det.
2023 年 9 月に 2 泊滞在
MATTIAからの返信 (投稿日 : 2023 年 9 月 25 日)
We are delighted to hear that your stay at Radisson Collection Palazzo Nani was exceptional.Our staff is dedicated to ensuring maximum comfort and guest satisfaction, and we are pleased that you appreciated their courtesy. Thank you again for your recommendation, and we hope to welcome you back to Radisson Collection Palazzo Nani in the future. It will be a pleasure to host you once again.

10/10 (非常に良い)

Yong

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
MATTIAからの返信 (投稿日 : 2023 年 9 月 15 日)
We are delighted to hear that your stay at Radisson Collection Palazzo Nani was exceptional. The beauty and elegance of our historic hotel are designed to provide our guests with an unforgettable experience. Our staff is dedicated to ensuring maximum comfort and guest satisfaction, and we are pleased that you appreciated their courtesy and helpfulness. We hope to welcome you back to Radisson Collection Palazzo Nani in the future. Kind regards,MattiaConcierge

10/10 (非常に良い)

greg

カップルで旅行
良かった点 : 設備とサービス
Really nice property and setting. Our room was great. Modern. Clean. Quiet. Overlooking one of the canals.
2023 年 8 月に 2 泊滞在
MATTIAからの返信 (投稿日 : 2023 年 8 月 25 日)
Dear Mr. Greg,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at our property. It's fantastic that you appreciated the modern and clean ambiance of your room. Providing a peaceful and comfortable experience for our guests is our top priority.Should your travels bring you back to Venice, we'd be more than thrilled to host you once again.Kind regards,MATTIA,Concierge

10/10 (非常に良い)

Brian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2023 年 8 月に 3 泊滞在
MATTIAからの返信 (投稿日 : 2023 年 8 月 25 日)
Dear Mr. Brian,We sincerely appreciate you taking the time to share your thoughts about your recent stay at our hotel.It's fantastic to hear that you enjoyed your experience with us. Our team works hard to provide a pleasant and comfortable environment for our guests. Your kind words motivate us to continue delivering exceptional service. We would be absolutely delighted to welcome you back for another wonderful stay whenever your travels bring you our way again. Thank you for choosing our hotel!Kind regards,MATTIA,Concierge

10/10 (非常に良い)

Virginia

2023 年 8 月に 1 泊滞在
MATTIAからの返信 (投稿日 : 2023 年 9 月 15 日)
We are delighted to hear that your stay at Radisson Collection Palazzo Nani was exceptional. The beauty and elegance of our historic hotel are designed to provide our guests with an unforgettable experience. Our staff is dedicated to ensuring maximum comfort and guest satisfaction, and we are pleased that you appreciated their courtesy and helpfulness. We hope to welcome you back to Radisson Collection Palazzo Nani in the future. Kind regards,MattiaConcierge

10/10 (非常に良い)

Gonzalo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is beautiful and very friendly staff. Could be more lively
2023 年 7 月に 2 泊滞在
MATTIAからの返信 (投稿日 : 2023 年 7 月 25 日)
Thank you for your review! We're delighted to hear that you found our property beautiful and our staff very friendly. Guest satisfaction is our top priority.We also appreciate your feedback about the liveliness of the environment. We always take guest comments into consideration to improve our service. Rest assured, we will work on making the atmosphere even more vibrant and engaging to ensure an unforgettable experience for all who choose to stay with us.If you have any further questions or suggestions, please don't hesitate to contact us. We hope to welcome you again in the future and offer you an even more enjoyable experience. Thank you again for choosing our property!

10/10 (非常に良い)

Wendy

2023 年 6 月に 1 泊滞在
MATTIAからの返信 (投稿日 : 2023 年 7 月 19 日)
Dear Wendy,Thank you so much for your wonderful feedback! At Radisson Collection Palazzo Nani, our utmost priority is to ensure that our guests have a memorable and comfortable stay. We strive to provide exceptional service, from the moment you step into our hotel until the time you check out.We sincerely thank you for choosing our hotel for your stay. It was a pleasure having you as our guest, and we hope to welcome you back soon for another fantastic experience. If there's anything else we can assist you with in the future, please feel free to reach out to us.Warmest regards,MATTIAConcierge

10/10 (非常に良い)

FRANCE

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Tout était parfait
2023 年 6 月に 1 泊滞在
MATTIAからの返信 (投稿日 : 2023 年 7 月 15 日)
Dear Guest,Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you had a great time during your visit. Your kind words truly mean a lot to us and serve as a great motivation for our team.Warmest regards,MattiaConcierge

10/10 (非常に良い)

NAOUELLE

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hôtel avec une décoration sobre et épurée , chambre spacieuse , propre et moderne. Petit déjeuner correct, pas assez varié.
2023 年 5 月に 3 泊滞在
Mattiaからの返信 (投稿日 : 2023 年 7 月 25 日)
Merci pour votre commentaire! Nous sommes ravis d'apprendre que vous avez apprécié la décoration sobre et épurée de notre hôtel, ainsi que la chambre spacieuse, propre et moderne. La satisfaction de nos clients est notre priorité absolue, et nous sommes heureux que vous ayez apprécié votre séjour dans nos installations.Nous prenons note de votre remarque concernant le petit-déjeuner. Votre avis est important pour nous, et nous nous efforçons constamment d'améliorer notre offre pour répondre aux attentes de nos clients. Nous tiendrons compte de vos commentaires pour élargir et diversifier notre sélection de petit-déjeuner afin de mieux satisfaire nos clients à l'avenir.Nous espérons que vous choisirez de séjourner à nouveau chez nous lors de votre prochaine visite. Si vous avez d'autres commentaires ou des suggestions à partager, n'hésitez pas à nous en faire part. Merci encore d'avoir choisi notre hôtel, et nous serions ravis de vous accueillir à nouveau bientôt !

10/10 (非常に良い)

Robil

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Das Hotel ist wunderschön in den Zimmern und auch die Lobby, Frühstück Bereich und die einzelnen Stockwerke. Das Personal ist sehr hilfsbereit, freundlich und professionel. Man fühlt sich da richtig wohl. Danke!
2023 年 4 月に 3 泊滞在

10/10 (非常に良い)

Luciano

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect
Perfect
2023 年 4 月に 1 泊滞在
Mattiaからの返信 (投稿日 : 2023 年 7 月 25 日)
Dear Luciano,Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you had a great time during your visit. Your kind words truly mean a lot to us and serve as a great motivation for our team.Warmest regards,MattiaConcierge

10/10 (非常に良い)

Kyla

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic!!
2023 年 4 月に 2 泊滞在
Mattiaからの返信 (投稿日 : 2023 年 7 月 25 日)
Dear Kyla,Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you had a great time during your visit. Your kind words truly mean a lot to us and serve as a great motivation for our team.Warmest regards,MattiaConcierge

10/10 (非常に良い)

jeremy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel provides a fantastic base to explore Venice. It immediately makes you feel that you are staying in an authentic Palazzo. The common areas have been beautifully restored and the rooms are very comfortable and clean. The bathrooms are fantastic. Above all, the staff are incredibly helpful and knowledgable. Nothing is too much trouble. We would definitely stay here again.
2023 年 4 月に 4 泊滞在
Mattiaからの返信 (投稿日 : 2023 年 7 月 25 日)
Dear Jeremy,Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience at our hotel and that it served as an excellent base for exploring Venice. It's our aim to provide an authentic Palazzo experience, and we're delighted that you felt that ambiance during your stay.We're glad you appreciated the beautifully restored common areas and found the rooms to be comfortable and clean. Our team takes great pride in maintaining high standards for our guests' comfort.It's especially heartwarming to know that our staff's helpfulness and knowledge left a lasting impression on you. We always strive to go above and beyond to assist our guests, and we're thrilled to have met your expectations.We'd be more than happy to welcome you back on your next visit to Venice. If there's anything specific you'd like for your next stay, please don't hesitate to let us know. Thank you for choosing to stay with us, and we look forward to hosting you again soon!

10/10 (非常に良い)

JOSE、SANTA CATARINA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 3 月に 2 泊滞在
Mattiaからの返信 (投稿日 : 2023 年 7 月 25 日)
Dear Jose,Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you had a great time during your visit. Your kind words truly mean a lot to us and serve as a great motivation for our team.Warmest regards,MattiaConcierge

10/10 (非常に良い)

LUIZ RAUL A

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Venice
Very nice hotel!
2023 年 2 月に 2 泊滞在
Mattiaからの返信 (投稿日 : 2023 年 7 月 25 日)
Dear Guest,Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you had a great time during your visit. Your kind words truly mean a lot to us and serve as a great motivation for our team.Warmest regards,MattiaConcierge

10/10 (非常に良い)

Paola

2023 年 2 月に 2 泊滞在
Mattiaからの返信 (投稿日 : 2023 年 7 月 25 日)
Dear Paola,Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you had a great time during your visit. Your kind words truly mean a lot to us and serve as a great motivation for our team.Warmest regards,Mattia Concierge

10/10 (非常に良い)

Simone

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was very surprised by what a beautiful hotel this was. The staff was so lovely and helpful. We had a junior sweet room that was super comfortable. Breakfast was amazing highly recommend
2023 年 1 月に 2 泊滞在
Mattiaからの返信 (投稿日 : 2023 年 7 月 25 日)
Dear Simone,Thank you for your fantastic review! We're delighted to hear that you had a pleasant surprise with our beautiful hotel. It's wonderful to know that our staff left a positive impression on you with their lovely and helpful service.We're glad you enjoyed your stay in our junior suite, finding it super comfortable for your needs. It's also great to hear that you loved our breakfast; we take pride in offering a delicious and satisfying start to the day.Your recommendation means a lot to us, and we truly appreciate it. If you ever plan to visit again, we'll be more than happy to welcome you back for another exceptional experience. Thank you again for choosing to stay with us and for sharing your kind words!

10/10 (非常に良い)

MOON SOO

2023 年 1 月に 1 泊滞在
Mattiaからの返信 (投稿日 : 2023 年 7 月 25 日)
Dear Guest,Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you had a great time during your visit. Your kind words truly mean a lot to us and serve as a great motivation for our team.Warmest regards,MattiaConcierge

10/10 (非常に良い)

Eleanor

2022 年 11 月に 5 泊滞在
Mattiaからの返信 (投稿日 : 2023 年 7 月 25 日)
Dear Guest,Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you had a great time during your visit. Your kind words truly mean a lot to us and serve as a great motivation for our team.Warmest regards,MattiaConcierge

10/10 (非常に良い)

Fabian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was exactly like the pictures all the staff was Incredibly nice was so happy to stay there thank you…

10/10 (非常に良い)

Alexander

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 2 泊滞在

10/10 (非常に良い)

Imunique

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful
We stayed at this beautiful hotel and were very happy with both our room and the great customer service we will definitely return!
2022 年 12 月に 1 泊滞在
Mattiaからの返信 (投稿日 : 2023 年 7 月 25 日)
Dear guest,Thank you for your wonderful review! We are thrilled to hear that you had a great stay at our beautiful hotel and that you were pleased with both your room and the exceptional customer service provided by our team. Your satisfaction is our top priority, and we are delighted to know that we succeeded in making your stay enjoyable.We look forward to welcoming you back in the future! Should you have any specific preferences or requests for your next visit, please feel free to let us know, and we will do our best to ensure your stay is even more delightful. Thank you again for choosing to stay with us, and we can't wait to host you again soon!

8/10 (良い)

Maurice

2022 年 11 月に 2 泊滞在
Mattiaからの返信 (投稿日 : 2023 年 7 月 25 日)
Dear Guest,Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you had a great time during your visit. Your kind words truly mean a lot to us and serve as a great motivation for our team.Warmest regards,MattiaConcierge

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Exquisitely restored palazzo hotel
Exquisitely restored palazzo stay conveniently located adjacent to vaparetto stop. Ideal location for exploring all that the city has to offer. Plus points: luxurious contemporary interiors which respect the building’s rich history, prompt room service, and ideal location. Could be improved: check in was a laboured 15 minute process (do check in online in advance), and sound proofing between rooms is poor.
2022 年 11 月に 2 泊滞在
Mattiaからの返信 (投稿日 : 2023 年 7 月 25 日)
Thank you for taking the time to leave a review. We're thrilled to hear that you enjoyed your stay at our exquisitely restored palazzo and found our location conveniently located adjacent to the vaparetto stop. We're glad that our ideal location allowed you to explore all that the city has to offer.We're also pleased to know that you appreciated the luxurious contemporary interiors, which respect the rich history of the building, as well as our prompt room service. We always strive to provide the best experience possible for our guests.Regarding the points for improvement, we apologize for the inconvenience you experienced during check-in. We value your feedback and will work to streamline the check-in process to make it more efficient for our guests. We'll also address the issue of soundproofing between rooms to ensure a quieter and more comfortable stay for everyone.Your comments are invaluable to us as they help us to continually improve our services and facilities. If you have any further suggestions or concerns, please feel free to contact us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Thank you again for choosing to stay with us!

10/10 (非常に良い)

Jonathan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really enjoyed my stay here. Lovely staff. Beautiful interior
2022 年 10 月に 3 泊滞在
Laurent Herasからの返信 (投稿日 : 2022 年 10 月 20 日)
Dear Guest,Thanks for your nice review , we are happy and proud the stay was satisfactory for you.Best Regards,Laurent Heras GuerquinGeneral Manager

10/10 (非常に良い)

Bill

2022 年 10 月に 3 泊滞在
Laurent Herasからの返信 (投稿日 : 2022 年 10 月 20 日)
Dear Guest,Thanks for your nice review , we are happy and proud the stay was satisfactory for you.Best Regards,Laurent Heras GuerquinGeneral Manager

10/10 (非常に良い)

Zhi-yu

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
D
2022 年 9 月に 2 泊滞在
Laurent Herasからの返信 (投稿日 : 2022 年 10 月 20 日)
Dear Guest,Thanks for your nice review , we are happy and proud the stay was satisfactory for you.Best Regards,Laurent Heras GuerquinGeneral Manager

10/10 (非常に良い)

Hindy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 8 月に 2 泊滞在
Laurent Herasからの返信 (投稿日 : 2022 年 9 月 6 日)
Dear Guest,Thanks for your nice review!We are proud the stay was special for you.Best Regards,Laurent Heras GuerquinGeneral Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel with excellent service within a few minutes walk from Venezia S Lucia station.
2022 年 8 月に 1 泊滞在
Laurent Herasからの返信 (投稿日 : 2022 年 9 月 6 日)
Dear Guest,Thanks for your excellent review , we are happy that the stay was special for you.Best Regards,Laurent Heras GuerquinGeneral Manager

10/10 (非常に良い)

Jennifer

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is the most stunning hotel we’ve ever stayed at. The reception team were lovely and the ballroom area beautiful. The room itself was more Art Deco style and exactly how I would want my own home to be decorated 😂. Quiet and elegant hotel
2022 年 8 月に 2 泊滞在
Laurent Herasからの返信 (投稿日 : 2022 年 8 月 24 日)
Dear Ms Jennifer,Thanks for you incredible review, proud of the staff for delivering a special stay for you.Best regards,Laurent Heras GuerquinGeneral Manager

10/10 (非常に良い)

Raphaël

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Voyage en couple
Séjour extraordinaire Emplacement de l hôtel idéal
2022 年 7 月に 2 泊滞在
Laurent Herasからの返信 (投稿日 : 2022 年 7 月 29 日)
Cher Mr Rapahael, Merci infiniment pour votre commentaire! On est tre hereux que le sejour etait extraordinaire! Cordialement, Laurent Heras Guerquin General Manager