Find hotels near Upper West Lake, Hawkins from ￥11,232

"This was one of the best hotel experiences my family has ever had. Everything was clean and seemed almost brand new, and the staff were very helpful and friendly."

"Beautiful property with great hosts!"

"I stayed here for two nights and unfortunately had a very poor experience from start to finish. Upon arrival, check-in took about 30 minutes because their entire system went down. To make matters worse, the lobby and hallways had no working air conditioning, which made the wait extremely uncomfortable. The room itself was in unacceptable condition. The bathroom tub was peeling and had visible mold, which is a serious cleanliness concern. The toilet was oddly installed sideways, making it awkward to use. The floors throughout the room were filthy and clearly had not been cleaned properly. The air conditioner in the room was also an issue—it made a loud roaring noise every time it turned on, making it difficult to relax or sleep. I reported these problems and was told that a maintenance person was on site, but no one ever came to address any of the issues during my entire stay. Overall, this was a very disappointing experience. Basic cleanliness, maintenance, and guest comfort were all lacking. I would not recommend staying here."

"The rooms were nice, beds were comfortable, great breakfast, etc..."

"While not bad could use softer beds overall not a bad stay and other issue was staff chit chatting in front of coffee when was waiting for coffee "

"They let us stay while it was raining. As my husband and I were riding our motorcycles from TN. Very nice people. "

"The room was clean and the air conditioner worked great!"

"Room was a smoking room and i know it not going to snell great but it stunk even the smoker could not stand the smell.... Just felt like a very dirty room"

"Very nice facility and always enjoy staying there."