UniverSoul Circus

The staff was nice and friendly and upgraded our room, which was helpful.

From the check in at the front desk to the bellmen, the doorman, valet and the room-everything was wonderful. I had the best breakfast I'd had in years at a hotel where the bacon was crisp and not greasy and the omelet prepared to perfection. There was no cranberry juice available per my request for breakfast neither was there ginger ale available at night. The room upgrade was an issue even though I'm a member of their reward program I booked through a 3rd party. But lucky for me the very kind gentleman at check in heard my request as a disappointment and went ahead with the room upgrade. The room was stocked with a great selection of alcoholic beverages and snacks. The bed very comfortable. The only downside was the room was in the back near railroad tracks with trains running until midnight and starting up again around 7am. Did not try the pool because of the winter weather. The price was great for an overnight New Year's Day stay. I look forward to another stay!

Thread count of sheets on Queen Softa. One was ripped. Blanket worn and not good quality. I did not know the resturant took reservations and we didnt get to eat as a priority patron staying in the condo. 19th floor bar was closed alot. Could not use resort bar credit.